Greatjones Reviews

Great Jones | Property Management Done Right

3.59
140 reviews
Great Rating
Based on 140 user experiences
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H

Terribly poor service

The people of Great Jones have been kind but the service has been terrible The process of looking for a home is stressful enough so it seems cruel to have such slow response times and horrible customer service I waited weeks to even get in contact with a real person I sent multiple emails navigated a tangled web of automated phone calls and even tried getting in touch with someone at corporate It was disappointing to say the least and was far from the great care of Great Jones that I read about in the listing description
P

I have been working with Great Jones

I have been working with Great Jones for little over four months and I am not impressed The major problem I have is that me and my clients can never get in contact with a live person I have to call on adverage 6 to 7 times to get through And if I leave a message for call back I might get a response several days later if any My tenants are experiencing the same problems
J

Communication is impossible

It s impossible to communicate with this company They are in charge of my property and I can t even get in touch with them You can t make contact by phone and they don t answer emails I think we need to find another company in which we can contact when needed They re good at sending you emails to do work on the house and charge you but you can t make contact with them to discuss the problem
C

I was approved and accepted for a home

I was approved and accepted for a home Impossible to get in contact with ANYONE Even through their support email or leasing email Something needs to be done I have no follow up with putting a deposit down and no one is taking this seriously At this point I am contacting their corporate It has been days after getting accepted and still no emails or calls back I don t understand why it is so hard for them to respond to an urgent message This makes me want to rent from another property management No one answers the phones or follows up with me I have left numerous emails and phone calls I need to be moved out in 3 weeks and I figured that once someone is accepted that they would go forward Spoke to someone on the phone today and told me someone would email me back TODAY about my next steps Still nothing Is this even a real company Id hate to get an attorney involved and legal actions but they need to do better as a property company I m surprised after all these horrible reviews they haven t fixed anything Someone please respond to my emails I have sent SEVERAL and did exactly what they told me to do and still NOTHING
H

I love my new home

I love my new home But on the 3rd day my toilets backed up into the tub I reached out to maintenance and was informed they had no contract with the home I asked of they could reach a property manager no one helped I called at least 7 times before someone helped me And sent a plumber to fix the issue There is no trash can I called and was told I would have to cover the cost unless the owner would There is no way to reach the owner to ask There aren t any street lights by my home also called about it and was informed I could pay out of pocket or start a petition for a 100 Theses are fees I did not anticipate on covering
S

I have had many issues since moving in

I have had many issues since moving in It s been over a month that I submitted my request for the a c to be fixed and it s still not fixed We are going into summer weather and I work from home I have been getting sick and I am still waiting This is one issue among many others like ni hot water because of burst pipe Leaking bathroom sink
E

Great Jones was so easy to rent from

Great Jones was so easy to rent from However that is where the good stops My air conditioning stopped working It has been 4 nights The temp in Tuscaloosa is 95 everyday All I get is the run around about fixing it They have an excuse each time why no one has come to fix it Again they were great on the rental but the customer service on fixing things is completely non reponsive
E

Breed restrictions after taking my money

Was told after applying that there were breed restrictions which are ridiculous All dogs behave according to owner and I think it s ridiculous to take 100 from someone then tell them their dog can t come smh
K

I recently got an email from great

I recently got an email from great jones property manager saying my lease is being terminated and it will not be renewed I ve been trying to contact them regarding the notice but no reply back Noone answers the phone tried texting I m trying to ask what the reason is I have always been a good respectful tenant No communication
R

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About Greatjones

Our team of real estate industry veterans has seen and done it all, and we're bringing greater operational efficiency and financial visibility into every aspect of your portfolio.

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Frequently Asked Questions

Greatjones is a direct-to-consumer kitchenware brand dedicated to transforming the home cooking experience. It offers a curated collection of thoughtfully designed, high-performance pots, pans, and cookware sets. The brand focuses on combining elegant design, durable functionality, and accessible pricing to equip home chefs with tools that are both practical and aesthetically pleasing.

Greatjones's product line includes several signature items. The Holy Sheet Pan is a versatile, multi-use pan designed for seamless transition from oven to table. The Dutchess Dutch Oven and the King Sear Skillet exemplify professional-grade performance with minimalist style. Other notable products include the Deep Cut Frying Pan and the Full Stack Cookware Set, all designed with both functionality and kitchen decor in mind.

Greatjones cookware is constructed from heirloom-quality materials to ensure durability and performance. Common materials include heavy-gauge stainless steel, cast iron, and hard-anodized aluminum. These materials are selected for their excellent heat distribution, longevity, and ability to meet the demands of both everyday cooking and more elaborate culinary tasks.

Greatjones places a significant emphasis on design, ensuring products are as beautiful as they are functional. The brand offers a range of sophisticated colorways and finishes, allowing for personalization of kitchen aesthetics. The minimalist and stylish profiles are intended so that pieces can be left on display, contributing to modern kitchen decor while remaining ready for use.

Greatjones products are primarily sold through the company's official e-commerce website, greatjones.co. This direct-to-consumer model allows the brand to maintain quality control, provide detailed product information, guides, and recipe inspiration, and offer its products at an accessible price point compared to traditional retail channels.

About Greatjones

Greatjones: Reimagining Kitchenware for Modern Cooking

Greatjones is a direct-to-consumer brand dedicated to transforming the home cooking experience through thoughtfully designed, high-performance kitchenware. The company positions itself at the intersection of elegant design, durable functionality, and accessible pricing, aiming to equip home chefs with tools that are both a joy to use and a statement in the kitchen. By focusing on a curated collection of essential pots, pans, and cookware sets, Greatjones addresses the common frustrations of cluttered drawers, poorly performing non-stick coatings, and cookware that fails to bridge the gap between everyday utility and aesthetic appeal.

Core Product Philosophy and Design

The Greatjones product line is built on a foundation of heirloom-quality materials and intelligent design. A central highlight of their collection is theHoly Sheet Pan, a versatile, multi-use pan designed to go from oven to table seamlessly. Similarly, theirDutchess Dutch OvenandKing Sear Skilletexemplify the brand's commitment to combining professional-grade performance with stylish, minimalist profiles. The cookware is typically constructed from materials like heavy-gauge stainless steel, cast iron, and hard-anodized aluminum, ensuring even heat distribution and longevity.

A significant emphasis is placed on creating pieces that are as beautiful as they are functional. The brand offers a range of sophisticated colorways and finishes, allowing customers to personalize their kitchen aesthetic. This design-centric approach ensures that items like theDeep Cut Frying Panor theFull Stack Cookware Setcan be left on a stovetop or displayed openly, contributing to the overall decor of a modern kitchen.

Customer Experience and Brand Values

Greatjones operates primarily through its e-commerce platform, greatjones.co, providing a streamlined shopping experience with detailed product guides, recipe inspiration, and clear information on care and maintenance. The brand narrative strongly emphasizes empowerment in the kitchen, promoting confidence for cooks of all skill levels. Their content often highlights the versatility of their products, showing how a single piece like theHoly Sheet Pancan be used for roasting, baking, and even serving.

The company's values extend to a focus on durability and reducing waste, challenging the disposable nature of some mass-market cookware. By creating products built to last for decades, Greatjones aligns with a more sustainable consumption model. Their direct-to-consumer model allows them to maintain quality control and offer their premium products at a more accessible price point than traditional luxury kitchenware brands.

Target Audience and Market Position

Greatjones effectively targets millennial and Gen Z home cooks who value design, quality, and brand story. Their audience appreciates a curated, less-is-more approach to outfitting their homes and seeks products that deliver multifunctional performance without sacrificing style. The brand smartly fills a gap in the market between basic big-box store cookware and prohibitively expensive professional or designer brands.

Through engaging storytelling, practical recipe content, and a strong visual identity, Greatjones.co serves as more than just a store; it is a resource for modern cooking enthusiasts. The website functions as a hub for their community, offering inspiration that encourages customers to fully utilize their kitchen tools and embrace the creative process of cooking at home.

In summary, Greatjones has established itself as a distinctive voice in the cookware industry by championing a blend of robust craftsmanship, elegant design, and everyday practicality. Its product line simplifies the selection process for consumers while elevating the ritual of home cooking, making it an appealing choice for those looking to invest in kitchen essentials that will endure in both performance and style.