Customer experiences with Green-tech are sharply divided, with many praising excellent customer service and product quality while others report severe issues with delivery and returns. The company receives high marks for responsive and helpful phone support, where staff often go above and beyond to resolve order mistakes or provide expert advice. Product quality, particularly for items like bark mulch and soil conditioner, is frequently described as high and satisfactory. Several reviews highlight efficient problem resolution, including immediate replacements for faulty items and proactive handling of delivery errors. However, a significant negative theme involves a perceived extortionate returns policy, with one customer detailing excessive charges for returning non-faulty goods. Delivery reliability is another major pain point, with reports of missed agreed dates and multiple delays causing extra costs. There is also a mention of a potential scam involving an employee, though details are sparse. Overall, when service works, it is often described as first-class and transformative, leading to strong recommendations. Yet, the negative experiences are severe enough to result in vows to never use the company again, indicating inconsistency in the customer journey.
What customers love
- Excellent and helpful customer service over
- High-quality products (e.g., bark mulch, soil
- Proactive staff who rectify problems (e.g.,
- Clean, hardworking, and tidy installation crews
Common concerns
- Extortionate returns policy with high handling
- Unreliable delivery dates and multiple delays
- Potential employee scam mentioned in a
- Delivery issues causing extra customer costs
Last updated 4 months ago
