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Overall customer experience with Greenakku is highly polarized, with many reporting severe issues while others are fully satisfied. A significant number of customers experienced major problems with order fulfillment, including non-delivery of paid products and extremely long delays beyond promised timelines. Communication and customer service are frequently criticized as unreachable, with emails and phone calls going unanswered for weeks. Some customers reported receiving false tracking information or being misled about shipping status. There are serious allegations of fraudulent activity, including hacked payment systems and undelivered goods. However, a substantial portion of customers report positive experiences with fast and uncomplicated delivery when orders are processed. Product quality, when received, is generally praised as good, with items like balcony power plants working as expected. The website is noted as well-structured and easy to use for ordering. The company appears reliable for successful orders but completely unreliable for others, creating a high-risk perception. Overall satisfaction is entirely dependent on whether an order is successfully completed, with no middle ground between disaster and delight.
Last updated 4 months ago