Greenbasket Reviews

Green Basket Switzerland s Online Supermarket

greenbasket.ch
4.13
23 reviews
Great Rating
Based on 23 user experiences

Rated 4.13 out of 5 by 23 Happy Customers

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21.7%
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AI Review Summary Based on 23 reviews

Customer sentiment towards Greenbasket is largely positive, with many praising the service and product freshness. However, there are recurring issues with delivery reliability and communication. Some reviews also highlight concerns about product quality and pricing. The overall experience reflects appreciation for good customer care alongside significant frustrations when logistics falter.

What customers love
  • Helpful customer service
  • Fresh products
Common concerns
  • Expensive pricing
  • Missing items

Last updated 1 month ago

P

Very good and fast service

Very good and fast service I will for sure place more orders
P

Responsive

Responsive not overpriced customer-centric good quality
N

Missing item and bad quality

Our order had items missing Ordered multiple items It has very bad quality of vegetable and 1 packet of flour was torn ruining every other item Very bad experience
M

Most tiring chasing around for a parcel

Most tiring chasing around for a parcel than was supposed to arrive a week earlier Sadly the phone is also not being answered after repeated attempts Extremely sad with the latest delivery Btw still haven t received the parcel
N

Most unreliable service and poor quality

There is no zero rating to give hence given 1 Never order from this site they will give you expired items or going to expire in next 2 days Items will not be delivered and they make a promise to deliver on certain date but it will never get deliver Very very frustrated with their service Never going to order again from here and I suggest for others better go to store This is unreliable service and waste of money and time
P

Promise made but not fulfilled

Delivery date was changed twice without information Barbara Gupta confirmed that I will get an email from her manager nothing came
P

Nidhi

Firstly the packet was delivered and left on the roadside and not at the front door without any intimation Some fresh things and cold storage things were spoiled However after complaining they replaced the products but again the packet was left on the roadside and not at the front doorSecondly they charge shipping even at a order of more than 200 CHF It used be free over 70 chf
R

Highly recommended

Really satisfied with their service Great customer service and always cooperative Got my order always on time and the vegetables are soo fresh
P

Great service

The store has a vast range of quality Indian products The service is fast and reliable Changes and special requests are addressed quite well
S

Indian food was available fairly easily

Good products and lovely customer service

About Greenbasket

Green Basket Switzerland s Online Supermarket

United States

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Frequently Asked Questions

Green Basket is Switzerland's online supermarket, accessible via greenbasket.ch. It operates as a digital marketplace for groceries and household essentials, offering a wide range of popular product categories. The store provides a streamlined shopping experience with features such as free delivery for orders exceeding 59 CHF, a 7-day return policy, a 100% money-back guarantee, and secure payment processing. Customers can browse categories like frozen foods, groceries, spices, flours, fruits, and vegetables, and enjoy conveniences like wish lists, order tracking, and a dedicated customer email ([email protected]).

Green Basket offers several popular product categories, including Tiefkühlprodukte (frozen foods), PICKLES, PASTEN & CHUTNEYS, MEHLE, LINSEN, HIRSE & ATTA (flours, lentils, millet, and atta), Lebensmittel & Grundnahrungsmittel (food and basic groceries), Gebäck, Süßigkeiten & Snacks (baked goods, sweets, and snacks), and Früchte & Gemüse (fruits and vegetables). The store also features a 'Heisse Produkte' section for recommended items and a 'New Arrivals' section with themed collections such as Diwali products.

Green Basket offers free delivery for orders exceeding 59 CHF. This policy encourages larger basket sizes and is applied automatically at checkout for eligible orders.

Green Basket provides a 7-day return window and a 100% money-back guarantee to build trust and ensure customer satisfaction. Customers can return products within seven days for a full refund.

Green Basket emphasizes secure payment processing that is described as simple and well-protected. The platform uses secure methods to safeguard user data and provide a safe checkout experience.

About Greenbasket

Green Basket: Switzerland's Online Supermarket

Green Basket operates as an online supermarket based in Switzerland, accessible via greenbasket.ch. The store positions itself as a digital marketplace for groceries and household essentials, offering a range of popular categories to customers. Key site features highlight convenience and security, including offers such as free delivery for orders exceeding 59 CHF, a 7-day return policy, and a 100% money-back guarantee. The site also emphasizes secure payment methods that are described as simple and well-protected.

Product Categories and Offerings

The store organizes its inventory into multiple categories, with several groups noted as particularly popular among buyers. These frequently purchased categories include Tiefkühlprodukte (frozen foods), PICKLES, PASTEN & CHUTNEYS, MEHLE, LINSEN, HIRSE & ATTA (flours, lentils, millet, and atta), Lebensmittel & Grundnahrungsmittel (food and basic groceries), Gebäck, Süßigkeiten & Snacks (baked goods, sweets, and snacks), and Früchte & Gemüse (fruits and vegetables). The site also features a "Heisse Produkte" section for recommended items and a "New Arrivals" section, with specific collections such as Diwali products. Below are some examples from the catalog:

Fruits and Vegetables

  • Okra 250g (F) - 2.95 CHF
  • Coriander 1stk / Koriander 1stk. (F) - 2.20 CHF
  • Curry Leaves 40g (F) - 4.45 CHF
  • Arbi (Taro Root) 250g (F) - 2.60 CHF
  • Capsicum Green 280g / Paprika Grün 280g (F) - 1.70 CHF
  • Peperoni Dolma (small Capsicum) 5-6pcs 400g (F) - 3.20 CHF
  • Cabbage 500g / Kabis 500g (F) - 2.50 CHF
  • Tomatoes 500g / Tomaten 500g (F) - 1.95 CHF

Other Notable Categories

  • Tiefkühlprodukte (Frozen Foods): 47 products listed
  • PICKLES, PASTEN & CHUTNEYS: 67 products listed
  • MEHLE, LINSEN, HIRSE & ATTA: 90 products listed
  • Lebensmittel & Grundnahrungsmittel: 162 products listed
  • GEBÄCK, SÜSSIGKEITEN & SNACKS: 88 products listed
  • Früchte & Gemüse: 80 products listed

Customer Experience and Policies

Green Basket aims to provide a streamlined shopping experience with clear policy information displayed prominently. Free delivery is automatically applied for orders above 59 CHF, which encourages larger basket sizes. A 7-day return window and a 100% money-back guarantee are highlighted to build trust, while secure payment processing is described as easy and protective of user data. The website also features standard functionalities such as a wish list, order tracking, and a dedicated contact email ([email protected]). Information sections include links to terms and conditions, data privacy, and legal notices.

Additional Store Features

The platform includes sections such as "Beliebte Marken" (popular brands) and "Mehr Informationen" for further resources. There is a B2B section labeled for resellers, and a newsletter subscription option for users who wish to receive updates on new offers. The footer displays copyright information and notes that the site is designed and developed by EuphoriaTech. Social media links to Facebook and Instagram are also present for broader engagement.