Grove Reviews

Grove Collaborative

grove.co
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
D

Very expensive

Very expensive and they re kind of pushy with their products
J

Liked my experience

Items I purchased were good but their support is second to none
R

Grove Boxes are great

I have really enjoyed getting my Grove box I have also been happy with the quality of the products
J

Only my second order and it winds up nowhere

Edit to my review after company contact below My first order was so good I placed a second order and had it shipped to my sister The package never arrived and instead ended up at a Dollar Store somewhere in town I contacted Grove and was told I had to retrieve the package from the Dollar Store or contact the shipper and have them send the package back to Grove so that I could get my refund I asked to speak to a supervisor and got Emily who kept answering with canned responses Even telling me to return the product that I had I didn t have the product I couldn t can t return it It was only my second order and I can t believe that I will now have to give even more money to Amazon if I want to get my deliveries I had Emily cancel account and I will wait for the refund and hope I don t have to contact the credit card company It s a shame because I really liked the product and would have maintained the monthly subscription gladly But instead I will find products on Amazon since I know that at least there s actual customer service and not canned responses that have nothing to do with the problem I purchased a product from what I believed to be a trusted company and when the product is not received they want me to drive around town trying to find it or worse try to get through to the shipper and have it re-routed I can t think of any other company that s ever said they wash their hands of a purchase once it s with the shipper Edit 2 days later and a different customer service rep the order was fully refunded I didn t care for all the runaround but don t believe most people will have a shipping issue like I did If someone new to Grove was on the fence I would recommend that they go ahead and sign up The products are high quality and if you want an eco-friendly home Grove would be a good part of that Whether I will shop there again probably in time once the sting of this wears off I ve changed my 1 star review to 4 but would have preferred to give a 5 star review if they had helped me to begin with
S

Grove s Responsive Customer Service

My experience of Grove s Customer Service responsiveness and resolution to a fairly common problem nowadays - theft of delivered packages is exceptional Customer Service offered to send a second replacement after I assertively noted that I did not receive the shipment They were polite thorough and resolved it satisfactorily - to me the customer They are concerned about their reputation and want customers to return My 4 0 star rating less than 5 stars is based on Grove s VIP and subscription ordering issues which they are working on Subscription items need to be separate from one-time ordering items Too many times my subscription orders have contained items previously ordered as one-time orders resulting in an inventory of un-needed products
K

I ve had trouble with a couple

I ve had trouble with a couple products My 3 plastic bottle lasted me 3 years My 15 glass bottle last about 4 months before it started dripping The trash bags have all been ripped so far With that being said the customer service is fabulous I do like the products I have used I will continue to use them
S

In a perfect world

In a perfect world we could type in a list of our allergies and no longer receive the ads for products we cannot use Until then keep up the good work
K

Love Grove

I love the products free samples the reward bonus gifts with membership Most of all is the customer service you will find none better
L

Some prices are way too high

Some prices are way too high Especially when it comes to laundry soap dispensers Would love to see more home organization products But love the products I do purchase
G

Plastic-Free and Environmentally Conscious

When looking to be plastic-free and environmentally conscious with my buying practices this is a one-stop shopping experience for many items Shipping once a month allows packaging of all items in one-box and shipping is free if you become a VIP

About Grove

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Frequently Asked Questions

Grove Collaborative is a Certified B Corporation and Public Benefit Corporation operating as a digital marketplace at Grove.co. It is dedicated to transforming the consumer products industry by offering a curated selection of sustainable, natural, and effective home essentials, personal care items, and wellness products. The company's mission is to make it easy for households to make positive choices for their families and the planet without compromising on quality.

The Grove Standard is a strict set of criteria used to vet all products sold on the Grove Collaborative platform. It prohibits ingredients of concern such as parabens, phthalates, formaldehyde, and other harmful chemicals. The standard emphasizes products that are plant-based, cruelty-free, and often feature sustainable or refillable packaging to align with the company's environmental and health commitments.

Grove Collaborative sells a wide array of products across several categories. These include household cleaning supplies, personal care items, wellness supplements, baby and kids products, and pet care items. The marketplace features both well-known trusted brands and its own high-performing Grove Co. brand, all curated to meet the Grove Standard for sustainability and safety.

Grove VIP is a free membership program offered by Grove Collaborative. Key benefits include free shipping on orders over a specific amount, free gifts, exclusive product access, price discounts compared to non-member pricing, and the ability to schedule flexible automatic deliveries for household essentials. This model is designed for convenience and to promote consistent use of sustainable products.

Grove Collaborative demonstrates its commitment to sustainability through its status as a Certified B Corp, its ambitious goal to become 100% plastic-free by 2025, and its promotion of refill systems to reduce packaging waste. The company also partners with organizations like the Plastic Bank to help remove plastic from the environment, ensuring customer purchases contribute to tangible planetary impact.

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About Grove

Grove Collaborative: A Sustainable Home and Personal Care Destination

Grove.co is the digital home of Grove Collaborative, a Certified B Corporation dedicated to transforming the consumer products industry by offering a curated marketplace of sustainable, natural, and effective home essentials, personal care items, and wellness products. The company operates on a mission-driven model, aiming to make it easy for households to make positive choices for their families and the planet without compromising on quality or performance.

Core Product Philosophy and Curation

At its heart, Grove functions as a trusted curator. The company rigorously vets all products sold on its platform against a strict list of standards called the Grove Standard. This standard prohibits ingredients like parabens, phthalates, formaldehyde, and other chemicals of concern. The focus is on products that are plant-based, cruelty-free, and often feature sustainable packaging, including many refillable options. Grove offers a wide array of categories including:

  • Household Cleaning: From all-purpose sprays and dish soaps to laundry detergents and dishwasher pods.
  • Personal Care: Skincare, hand soaps, body wash, oral care, and feminine care products.
  • Wellness & Supplements: Vitamins, supplements, and essential oils.
  • Baby & Kids: Gentle, safe products specifically formulated for children.
  • Pets: Natural shampoos, cleaning supplies, and treats for pets.

In addition to stocking well-known trusted brands like Mrs. Meyer's, Seventh Generation, and Method, Grove has developed its own highly regarded line of products under the Grove Co. brand, which are designed to be high-performing, beautifully scented with essential oils, and focused on reducing plastic waste through innovative packaging.

Shopping Experience and Membership Model

The website provides a seamless shopping experience. Customers can shop on a one-time basis or, more commonly, enroll in the Grove Collaborative membership program, Grove VIP. This free membership offers several key benefits:

  • Free shipping on orders over a specific amount.
  • Free gifts and exclusive product access.
  • Flexible scheduling for automatic deliveries, allowing for convenience and ensuring households never run out of essentials.
  • Price discounts on many items compared to non-member pricing.

This model promotes consistent use of better-for-you products and helps in planning and reducing last-minute trips to the store.

Commitment to Sustainability and Social Impact

Grove's identity is deeply intertwined with its environmental and social goals. As a Public Benefit Corporation and Certified B Corp, it legally considers its impact on society and the environment. The company has ambitious initiatives, such as its commitment to becoming 100% plastic-free by 2025. It actively promotes refill systems, where customers keep a durable glass or aluminum bottle and purchase concentrated refills in lightweight, recyclable packaging. Furthermore, Grove partners with organizations like the Plastic Bank to help remove plastic waste from the environment, aligning customer purchases with tangible planetary impact.

Educational Resources and Community

Beyond being an e-commerce platform, Grove.co serves as an educational resource. The website features a robust content section, "The Grove Guide," with articles, tips, and DIY recipes focused on natural living, cleaning, wellness, and sustainability. This positions Grove as a helpful expert in the space, building trust and guiding customers toward a more conscious lifestyle.

In summary, Grove.co is more than just a store; it is a comprehensive ecosystem for individuals and families seeking to align their everyday purchases with their values. It combines rigorous product curation, a convenient membership model, a strong private label, and a deep commitment to environmental stewardship, making it a leading destination for sustainable home and personal care.