Grove Reviews

Grove Collaborative

grove.co
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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D

Disappointing

Disappointing Customer service was good in the beginning but when needing a refund for a package that shouldn t have been sent to me got only attitude from the representative This company is a reminder why online subscriptions aren t always worth the stress and accidental taking of your money This company might be nice for some but was disappointed with my experience After a month still trying to get my money back for products I didn t order
C

Totally deceptive practices

Totally deceptive practices I signed up set my recurring orders for three items every six months Instead of what I asked for in six months time the very next month they sent me a box of products at 72 50 Half of which I which I would never use I will say they were responsive when I contacted them
H

No longer happy with Grove Collaborative

I was very happy with grove products until today I put an order through for the same soap I have been using for a year Grove citrus Castile soap It was about a dollar more a bottle but I absolutely love it Today my order came in and the soap is half the amount that I have been getting this past year for a dollar more than it cost before The bottles went from 16 ounces to 8 ounces It will be the last time I purchase anything from Grove This is not how you treat loyal customers
K

I received my order with a damaged

I received my order with a damaged product in it It literally looked like it had been stepped on The shipping box had NO damage so it was placed into the box damaged A few days later I opened the bleach that I had ordered and it was a USED BOTTLE Literally The bottle had no seal and the lid was not screwed on and that s why it leaked Again the delivery box was undamaged so this means it was put into the shipment this way Unbelievable
B

price changes

I thought this was amazing the first time I got it and I guess I should have read the fine print a little better that they re going to charge me once a month rather than assuming this was a one-time thing So a second shipment comes in okay I see it s a monthly thing I should have read the fine print But the third shipment over doubles in price I am a single parent with three kids I don t understand how it went from 45 to 105
E

Typically I am VERY impressed and LOVE

Typically I am VERY impressed and LOVE Grove However on this latest shipment an ENTIRE bottle of Mrs Meyer s Apple Cider cleaner spilled on EVERYTHING None of the tops were secured taped as they usually are and the entire box arrived in a plastic bag as the box was so wet it fell apart Not pleased with this one
L

I do love environmentally friendly

I do love environmentally friendly cleaning products but I honestly have had the biggest headache with their customer service and return policy I don t have a printer and they cannot mail me a return label I also didn t mean to place this order and tried to cancel it immediately but they were unable to cancel and didn t give me a good reason I feel like I kept going in circles with customer service and they definitely do not live up to their happiness guaranteed policy
V

Stuck with damaged item

Just be aware if you receive anything broken that the only option you are given is to have a replacement sent with your next order Unforthnately that doesn t work if you are no longer ordering from them So you are either forced to make another order to get what you already paid for or youre out of luck and stuck with the broken item My decision to cancel now seems even more wise
A

My first month was terrific

My first month was terrific Loved the items and even recommended the company to many of my friends Then the following month my order arrived late Same thing happened the next month then less and less items became unavailable to purchase-to the point I can t even place an order this month Incredibly disappointed
S

I made my first order and a few days

I made my first order and a few days later was told it would take a month for it to ship A month to ship some soaps and a few other items I was then sent an email saying that due to the delay they would give me some free toilet paper However free meant I had to buy a minimum of 20 of more items to get this poorly executed and I feel like it s a scam

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Frequently Asked Questions

Grove Collaborative is a Certified B Corporation and Public Benefit Corporation operating as a digital marketplace at Grove.co. It is dedicated to transforming the consumer products industry by offering a curated selection of sustainable, natural, and effective home essentials, personal care items, and wellness products. The company's mission is to make it easy for households to make positive choices for their families and the planet without compromising on quality.

The Grove Standard is a strict set of criteria used to vet all products sold on the Grove Collaborative platform. It prohibits ingredients of concern such as parabens, phthalates, formaldehyde, and other harmful chemicals. The standard emphasizes products that are plant-based, cruelty-free, and often feature sustainable or refillable packaging to align with the company's environmental and health commitments.

Grove Collaborative sells a wide array of products across several categories. These include household cleaning supplies, personal care items, wellness supplements, baby and kids products, and pet care items. The marketplace features both well-known trusted brands and its own high-performing Grove Co. brand, all curated to meet the Grove Standard for sustainability and safety.

Grove VIP is a free membership program offered by Grove Collaborative. Key benefits include free shipping on orders over a specific amount, free gifts, exclusive product access, price discounts compared to non-member pricing, and the ability to schedule flexible automatic deliveries for household essentials. This model is designed for convenience and to promote consistent use of sustainable products.

Grove Collaborative demonstrates its commitment to sustainability through its status as a Certified B Corp, its ambitious goal to become 100% plastic-free by 2025, and its promotion of refill systems to reduce packaging waste. The company also partners with organizations like the Plastic Bank to help remove plastic from the environment, ensuring customer purchases contribute to tangible planetary impact.

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About Grove

Grove Collaborative: A Sustainable Home and Personal Care Destination

Grove.co is the digital home of Grove Collaborative, a Certified B Corporation dedicated to transforming the consumer products industry by offering a curated marketplace of sustainable, natural, and effective home essentials, personal care items, and wellness products. The company operates on a mission-driven model, aiming to make it easy for households to make positive choices for their families and the planet without compromising on quality or performance.

Core Product Philosophy and Curation

At its heart, Grove functions as a trusted curator. The company rigorously vets all products sold on its platform against a strict list of standards called the Grove Standard. This standard prohibits ingredients like parabens, phthalates, formaldehyde, and other chemicals of concern. The focus is on products that are plant-based, cruelty-free, and often feature sustainable packaging, including many refillable options. Grove offers a wide array of categories including:

  • Household Cleaning: From all-purpose sprays and dish soaps to laundry detergents and dishwasher pods.
  • Personal Care: Skincare, hand soaps, body wash, oral care, and feminine care products.
  • Wellness & Supplements: Vitamins, supplements, and essential oils.
  • Baby & Kids: Gentle, safe products specifically formulated for children.
  • Pets: Natural shampoos, cleaning supplies, and treats for pets.

In addition to stocking well-known trusted brands like Mrs. Meyer's, Seventh Generation, and Method, Grove has developed its own highly regarded line of products under the Grove Co. brand, which are designed to be high-performing, beautifully scented with essential oils, and focused on reducing plastic waste through innovative packaging.

Shopping Experience and Membership Model

The website provides a seamless shopping experience. Customers can shop on a one-time basis or, more commonly, enroll in the Grove Collaborative membership program, Grove VIP. This free membership offers several key benefits:

  • Free shipping on orders over a specific amount.
  • Free gifts and exclusive product access.
  • Flexible scheduling for automatic deliveries, allowing for convenience and ensuring households never run out of essentials.
  • Price discounts on many items compared to non-member pricing.

This model promotes consistent use of better-for-you products and helps in planning and reducing last-minute trips to the store.

Commitment to Sustainability and Social Impact

Grove's identity is deeply intertwined with its environmental and social goals. As a Public Benefit Corporation and Certified B Corp, it legally considers its impact on society and the environment. The company has ambitious initiatives, such as its commitment to becoming 100% plastic-free by 2025. It actively promotes refill systems, where customers keep a durable glass or aluminum bottle and purchase concentrated refills in lightweight, recyclable packaging. Furthermore, Grove partners with organizations like the Plastic Bank to help remove plastic waste from the environment, aligning customer purchases with tangible planetary impact.

Educational Resources and Community

Beyond being an e-commerce platform, Grove.co serves as an educational resource. The website features a robust content section, "The Grove Guide," with articles, tips, and DIY recipes focused on natural living, cleaning, wellness, and sustainability. This positions Grove as a helpful expert in the space, building trust and guiding customers toward a more conscious lifestyle.

In summary, Grove.co is more than just a store; it is a comprehensive ecosystem for individuals and families seeking to align their everyday purchases with their values. It combines rigorous product curation, a convenient membership model, a strong private label, and a deep commitment to environmental stewardship, making it a leading destination for sustainable home and personal care.