Gruv Reviews

Charged twice for an order that did not go through

I attempted to order 2 blu-rays via Paypal on this site The order did not go through but gruv charged my Paypal for the order twice I have emailed customer service about this issue twice now and they don t seem to care I had to open Paypal disputes for both transactions

Do not buy from here or Walmart

Do not buy from here Be careful when buying from Walmart They will outsource from here and they each just say sorry If you order 4K movies the image is blur on case Pirated Then you get digital copy that has expired How The movie just came out Just go to VUDU and buy the digital copy

Preordered movie with promise on the

Preordered movie with promise on the product page of delivery on day of release Didn t even ship out unitl release day and will be at least 9 days late per usps site getting here I ordered this one specifically because of the release day delivery promise Disc preordered end of May coming end of first week of July Also had special through their ebay storefront that was not completely clear ended up getting charged full price All of these will be returned and disputes opened to get my money back I dont feel secure with their refund promise so may end up having to dispute charges after returning items once they arrive I will go to a physical store tomorrow to buy this one title Gruv seemed like a great new alternative but I guess not

This company was a nightmare to deal

This company was a nightmare to deal with from beginning to end I purchased a Universal Monsters steel book on sale through Walmart When it arrived 4 days later it looked like someone had played kickball with it The steel book was crushed warped bent and broken in every imaginable way Of course I immediately inquired about a replacement and was told that they would ship me a replacement when I returned the damaged item Annoying but I was willing to do it However it took forever for them to send me a return label and I kept having to chase down answers out of their customer support At this point no one had even apologized for the trouble Just kept getting vague answers Once I finally received my return label after pestering them about it for days I immediately shipped the item back Did not hear from them again Didn t check in with me Never sent a replacement Did not refund me I kept reaching out to ask for updates and kept getting pushed off and told that the replacement was being shipped that there was a warehouse issue a processing issue a weather issue etc Basically everything except We re sorry Here s your money and or replacement A month after the return was delivered to them and I had been continuously chasing down answers Walmart finally initiated a refund for the item because apparently Gruv couldn t honor the replacement I then get told by Gruv Support that the item is out of stock and that if I want it still I have to wait and see if it comes back and pay full price Even though it was initially on sale Don t expect helpfulness from this company when something goes wrong They will jerk you around until the intermediary has to step in

Avoid gruv entertainment

Ordered the new Openheimer DVD on ebay from gruv entertainment Arrived in a few days in an envelope The disc did not play Nothing Gruv demanded that I print a label and ship it back to them I have no way to print a label no computer mid 70 s living in the country with a small 6 year old cell phone Finally trashed the worthless disc and wrote off the 18 I paid Decided I cannot trust sellers on ebay and tried to cancel my account Weeks later am still trying to cancel my account Recieved a printed label in the mail two days ago Ha ha Joke s on me Bad disc trashed weeks ago Contacted ebay and the rep I spoke with told me that gruv was blocking me from deleting my account to get revenge for the bad review they recieved He said that I m not the only one they ve screwed with and that gruv entertainment has issues Ebay has been good to deal with in the past but not any more Still trying to cancel my account Finally got ebay account canceled Only took two months Miss ebay a little but do not miss Being Scammed Caveat Emptor

I m tired of Gruv sending me damaged 4k

I m tired of Gruv sending me damaged 4k cases they have to be more secure with their packaging It s so annoying as a collector Do better Gruv

I ordered on a Sunday night and by

I ordered on a Sunday night and by Wednesday noon had received my DVD already Good condition Very professional Will surely use this site again Thanks

Excellent site with great customer service

Gruv is an excellent site with prompt delivery and customer service All of my orders have been delivered within a few days with no problems I did have to do a return one time but that was because of my own error and they took the DVD back and even credited my account for the return postage