Gurufare Reviews

I believe the positive reviews are all fake This site is an engine for scams After purchasing a ticket there they charged my credit card and sent me a different ticket than the one I purchased Then tried to upsell me back to the original ticket at significantly higher price

Customer Service is terrible I e tried contacting the company about 7 times in the last week The live texting is a computer Waiting on the phone que for over 45 mins Asking for a call back With no one calling me backEmailing the company with no response PLEASE DONT USE THIS THIRD PARTY COMPANY They will take your money and run

I was told lies about their travel insurance Got scammed into buying it When It came to processing the refund the travel insurance covered for change of plans I was ghosted I lost money I paid for the ticket and for the travel insurance The representatives all use pseudo English names The Company is out there to scam people Save your money Never use them for your booking needs

Not able to change flight- no exchange- no refunds- no alterations- AND we wasted 129 on trip insurance Avoid- book through a site with realistic policies Customer service is poor and rude- their policies are not clearly stated during the purchasing process- I lost 2K and had to book another flight w correct dates for another 2K not through them

Flight was canceled GuruFare told me they would provide an alternate flight within two hours then simply ignored us Left us stranded in Boston with no help to make our connecting flight in New York After ten weeks of repeated emails there has been no attempt to make this right Only form letter responses stating we are looking into it Now they ve simply stopped responding at all Total lack of respect for their paying customers UPDATED 9 24 2023 Finally received a small 5 refund after 3 months of calls emails Interestingly for the first 6 weeks I was repeatedly told that I was not eligible for any refund as we used most of the flights we paid for As of today GuruFare has not acknowledged let alone apologized for their total lack of response after the initial promise to help on the day of the cancellation

Worst company ever no one is helping keep promising that someone will reach me out in 24 and no one did they told me 4 times same story Contact phone number is fake and you will never reach real human by calling They don t respond or even read emails or conversation this company is a FRAUD All good reviews are fake

Chat associate Aimee sold me a long-distance trip without a piece of luggage She obviously can t think outside the box The flight is not particularly cheap either There are other portals like AGODA much cheaper including luggage HANDS OFF GURUFARE

The online interface is easy enough to use but God forbids you encounter any issues in my case correcting a typo in the name that require you to deal with their customer service It is absolutely the worst experience ever Numerous emails and calls with no action on their end flippant auto responses and extreme incompetence of people on the phone by the way you get a different answer to the same question every time you call but it will always be different explanation to why they are not going to help you Never again Run and take your money somewhere else or better to book directly with the airline

Do not book thru them Customer service is a joke I spent 2 5 hrs while at the airport trying to get in touch with them thru every method possible to no avail I needed to find a ticket to return earlier than planned as my passport would expire 4 days before my return The irony is 11 days later from my flight date they sent me a general email about passport expiration dates And no refund even for my husband who cannot fly alone

We had the worst experience booking with them We booked flights with them to Italy My husband became ill and we couldn t travel When we tried to get reimbursed through our travel insurance on our credit card they informed our credit card company that they offered us a refund and we refused it This was ludicrous why would you not accept a refund I tried for months to get it resolved They are not an honest company Highly recommend you don t use them Edit 3 4 23 After GuruFare read this review they emailed us and said they had not received confirmation from us to receive the refund I was hesitant to even start anything with them again because it was so stressful last year I did email them back and they did refund us around two thirds the cost of the original purchase I am surprised that they did refund us after all this time It shows that reviews do matter and that companies do value Trustpilot reviews