AI Review Summary
Based on 44 reviews
Customers report consistently excellent experiences with Hatstore, highlighting fast delivery, high-quality products, and outstanding customer service. Many reviews emphasize the company's responsiveness, problem-solving attitude, and ability to handle custom orders effectively. Several mentions are made of quick email support and flexible order handling. A few isolated issues with delivery or initial errors were noted but resolved swiftly. Overall, the brand is described as reliable and service-oriented.
What customers love
- Fast delivery
- Great customer service
- High product quality
- Easy ordering
- Helpful support
Common concerns
- Expensive pricing
Last updated 3 weeks ago
B
Bj rn Jarle Giskemo
Just saying my hat of for the top service I got from support service divisjon at Hatstore Did not get the pakage Called the mailcompany after 2 weekend of delay The could not find out where it was Told me to contact the sender Hatstore They also saw the problem They told my no problems We will give back the money 30 min after the money was one the way 1 hour after i got a message on my phone You got a packadge in youre mailbox Surely there the caps was The same day i mailed Hatstore Explained it The answer Hatstore gave It was exactly what gives a business loyal customers Keep the hat keep the money Hatstore Erlind at support - you just got another really saticified customer
W
William Jensen
Order lost in mail
My order did not arrive after waiting for 2 weeks I contacted customer service and they imidiatly fixed me up gave me a choise of redoing the order or money back Great service
J
J ran
Must be the best customer service ive experienced on a online store
This customer service was great fast and very good communication I have been buying caps from this store more than a few times the last 5 years or more and i have only positive experiences from being a customer of Hatstore no
T
Trond
CompeteCompetent customer supportnt customer support
Competent customer supportI had a lot of different questions which was properly answered in a timely manner At one point I was also informed that my choice would affect the quality of the embroidery and corrections were made I would summarize with competence quality and trust
R
Rob Stewart
I made a mistake ordering
I made a mistake ordering Long story short I was amazed to find a real person dealing with the issue immediately amazing customer service- made me chuckle for the rest of the day 10 10 Refund and the product I wanted issue solved no bother
A
Adrian Mills
Great service
Great service Received a hat that had a slightly damaged brim sometimes stuff happens that s life - I mailed hatstore and they Viktor will be sending a new one without any quibbling Besides the unfortunate slight damage the hats are great quality
G
Gina
Amazing quality and quick delivery
I made some hats with my own design as a present for my brothers wedding As I had completed the order I realized that the delivery time was a bit longer than anticipated After contacting customer support they said that they would prioritize my order And it arrived just on time 3 The quality was really good and the embroidery looked amazing This is my new favorite store will definitely buy again
F
Fredrik
My order got lost or stolen outside of
My order got lost or stolen outside of my apartment The delivery company took no responsibility at all even when theyr not suposed to put it there since it is not safe Hatstore sent me new caps and didnt even think twice about it Extrodinary service much love
O
Oyvind
Impressed about the user experience online and the high quality
I was in need of some custom design caps for work with branded patches and found Hatstore when Googling around I was impressed about the user experience online Production and shipping went fast with excellent quality of the products The customer service and response time was quick and easy If you are looking to design high quality hats caps or other merchandise look no further Hatstore will deliver beyond your expectations and give you one of a kind experience
K
Kushtrim
I ordered a custom hat with a detailed
I ordered a custom hat with a detailed logo that required precise embroidery which I knew would be a challenge Linda at Hatstore went above and beyond to make sure everything was perfect She put in the time and effort until I was 100 satisfied despite the complexity of the design