Hawaiisurf Reviews

Ordered a jacket

Ordered a jacket that was sold everywhere Was smaller than expected so I sent it back Paid 10 euro for the shipping upfront and another 20 for the shipping back to France So far so expensive I am still waiting for the refund To this point I paid 170 euro and don t have anything Should have just sell the jacket by myself but didn t thought about it No chance reaching someone I don t even know if the number is real because it doesn t even ring when I call no reaction to my mails I know the parcel is delivered because I tracked it back Can t really understand the decision that you can t return without pay for the shipping Big no for me Would never order again

Awful company

Ten days after ordering they had still not posted my delivery After contacting them they finally sent it Even worse due to the dodgy shipping company they used I have been charged an additional 50 of the original cost of the order in customs and import fees into Switzerland I have contacted them about the customs situation but no response Awful company Avoid

I m trying to send back my sweater

I m trying to send back my sweater since its too big and no good quality Unfortunately the return workflow on the webpage doesn t work so I send a message to the customer support After initially responding and trying to help I never heard back from them Still doesn t work and I can t send back my product After reading the rates of other people not getting back their money after their returns I decided to keep it and not risking to let the same sh happen I would have to pay the return anyway I will fur sure never order again at this shop

They delivered fast

They delivered fast Product is amazing but not theirs seba skates Ils livrent rapidement Je reviendrais

Absolutely superb service

Absolutely superb service I live in Denmark and ordered a pair of snowboard boots from Hawaiisurf as they were the last pair in my size I could find in europe I checked their Trustpilot and could see that they had received a lot of bad reviews I was doubtful so I rang them Tommy helped me out picked my boots out shipped them with DHL and I had them in my hands within 24 hours Tommy kept me in the delivery loop I could not ask for better service Thanks Hawaiisurf you have made an old snowboard very happy Harfjeld here I come Cheers Shaun

Good shop with great customer service

We received a nice product at a good price The customer service was very friendly and helpful We had problems with delivery to Italy from the italian GLS delivery company but customer service repeatedly contacted them for us and in the end even refunded the delivery costs for us We are very much satisfied with HawaiiSurf and will shop here again

I have ordered two times from Hawaii

I have ordered two times from Hawaii Surf I am pretty satisfied in general the order procedure is excellent the discounts are good and the products have arrived in perfect condition both times The only thing is the delivery time was 10-11 working days which is longer than it states in the website 3-5 days for the european union I was not in a lot of hurry but they could still change it Overall satisfied

Excellent always

Excellent always great products fast shipping All good