Hawkins Reviews

I have phoned three times to try to order a replacement three button key for my Peugeot Expert van No one ever answers the parts department phone and it goes to answerphone requesting to leave a message Having left message and being advised that someone will phone me back - no one ever phones back Phoned Truscotts Peugeot in Launceston and they have sorted the matter first time

Got a new car from here that broke down after a few months they have had the car for 5 and a half weeks now and still do not know what s wrong with it was shown a photo of it with complete front end dismantled and was told they are working on it but not at the minute as they have other cars to fix as well I would avoid this dealer I wish we had

Dreadful customer service Arranged to a new headlight installed weeks ago Had an email the day before to say do not have the part Rude person on the phone and no offer of an alternative solution Will not be returning and it s a shame as I have used Hawkins in the past

Failure to react to advice of a mistake My car was deregistered meaning I drove nearly 30000miles and twice to France illegally

I am disappointed I have been a loyal customer since Hawkins sold me my Peugeot 2008 4 years ago Not being a mechanic I put my faith in them I m fully aware that they are not the cheapest but it was important to me that I could trust them to do the best for me When they sold me the car they pointed out that the wheels had delaminated but they were under warranty so they ordered some in for me Then Covid happened and with one thing and another the wheels got returned When I spoke to Hawkins they did apologise and said that instead of fitting replacement wheels they would delaminate and relaminate mine Fair enough but this still has not happened I have been to them for regular services mot etc I can live with this - it s just a set of wheels and purely aesthetic What I cannot stomach is what happened recently I took my car for a complete 400 service and Hawkins completed a health check as part of this I sat in their cafe with a very nice coffee until their staff came to me and advised that my rear discs and brakes were below legal limit - do you want us to do this now They quoted 390 I declined as I thought my local garage might be able to offer a lower priced option They quoted 318 so I booked with them Imagine my surprise when my local garage took one look and informed me that the rear discs and brakes were in fact like new with 9mm at least on them Of course I emailed Hawkins straight away to query why they had told me that my discs and brakes needed replacing when they clearly didn t They haven t to respond THIS is my issue Not only have they been dishonest but they have failed to reach out to me with an explanation I m sure there is one but at the moment it looks like they have fraudulently attempted to take my money and have left me in a position whereby I can no longer trust them Therefore I cannot recommend Hawkins to anyone- quite the opposite

Took out a new motability vehicle MG5 from Hawkins Motors Blackwater was unhappy when I saw the car due to the amount of pitted rust on all the brake discs I was treated like a complete fool when I complained When I got home with the car I found there was a substantial amount rust on the rear sub frame as well as the front hubs it turned out that the car was 2 years old from build date was told this by an employee I was told lies by the staff who were not helpful at all I have since got another Motability vehicle from another dealer

Took mobility car in for work ordered a valet at same time for 100 pound wouldn t do it saying as the car was dirty would cost more won t be renewing the motorbillty car with these for sure

Wouldn t even give it 1 star picked mobility car up today work not even done Lorraine from customer service wow definitely needs training would not recommend stay clear

Absolutely Diabolical company to have any interaction with I have a modability car and I m in a wheelchair It s taken 6 weeks for my vehicle to be processed And they have broken parts of the locking system for the wheelchair It has now gone up to another company to be repaired It s total 60 days I ve been without my car and suffering with a hire car that I ve had to struggle with I m absolutely appalled by their customer service And their general attitude towards messing with things they ought not They were requested to repair a reversing sensor And ad blue light sensor they messed about with the locking system to do with my wheelchair and it no longer worked I Sat in the rain for the rac to arrive due to the fact that they had left all of the faisa boards off the vehicle and had exposed wires and left for the other company to put back togetherAnd the ramp failed to work after it had dropped causing a hazard in the road i have now got the problem of the other company Requesting payment for the breakage that hawkins did and will not release the car until they are paid from Hawkins

Very disappointed with sales guys Very chauvinistic and misogynistic Didn t listen to my requirements and therefore have lost a sale