Heritagemovingandstorage Reviews

THEY WILL LIE TO GET YOUR BUSINESS

After making many phone calls I decided to go with Heritage Moving and Storage out of Florida I spoke to Michael Edwards and he assured me that they were a family business and would provide me with excellent service He also said that he would be our contact person throughout the whole move and could be contacted if we had any questions So I gave him our inventory and told him that we were on the 3rd floor of the apartment building He gave me a quote of 2497 which he said included everything stairs gas toll and taxes Well fast forward to the day of the move October 6th we did have an additional 10 boxes than anticipated however we were charged an additional 1968 AND the movers said they weren t aware of the stairs so they charged us 600 which isn t true Michael was well aware of this AND they charged us 269 for fuel when Michael told me this was included in the original estimate I tried contacting Michael the day of the move via phone and got his voicemail He didn t call me back but sent me a text stating he would look into this and get back to me on the 7th Well on the 7th I left several messages on the main number and Michael to no avail Finally at 5pm I decided to use a different prompt the prompt that states your wanting a new quote previously I had been using the prompt where it states you have already scheduled your move and the assistant Manager picks up funny when they already have your business they re not available but for new business they pick up I told her my concerns and she had asked me the round trip mileage and when I was looking it up we got disconnected so I immediately called back no one picked up and the assistant Manager didn t even bother to try to call me back SO FRUSTRATING On the 8th I left a text with Michael asking him to please follow up with an update regarding my concerns and he never got back to me So much for I will be your contact person throughout the whole move I called the main number using the new quote prompt and I got Jessica who was very rude and not helpful I asked her to please have a Manager call me and asked for their name and she gave me some lame excuse that there are a lot of managers and she wasn t going to list them all She even hung-up on me without saying good-bye As you can guess I never got a call back from management There are hundreds of moving companies out there PLEASE DO NOT USE HERITIAGE MOVING AND STORAGE out of Florida unless you want to get scammed

Warning Do Not Use This Moving Company

Warning This move was an absolute disaster Let s start with the reason we selected Heritage Moving and Storage After getting estimates from 3 national moving companies we decided to look at some local movers because all of the national movers were giving us 7 - 14 day delivery windows We were looking for the following services A dedicated truck3 MoversA firm delivery windowA binding estimateHeritage assured us that they would provide all of these services To ensure the accuracy of the binding estimate I sent Heritage 2 of the national company estimates and also did a virtual appointment with Lisa So we were given a two day window for pickup which was fine with us The day before the first day we received a call telling us our pickup would be on the following day and we would get a call the next day with the pickup time We received a call informing us that the pickup would be between 12pm and 3pm We thought that was a bit strange getting such a late pickup especially since our move was a full pack and move Well moving day arrives and no call from the driver So around 2pm we get a call letting us know they were running late and would not be there until between 3pm and 4pm They finally arrived at 4 30pm with only two men We were moving from a two bedroom apartment so it was a pretty small move It took until 12 30am for the pack and loading The first thing the driver did when arriving was to do an inventory of our items to make sure nothing had been added Well what do you know their estimate did not include a second couch two end tables and numerous other items which were all included in the estimates I provided as well as the virtual tour I asked for a copy of the items missing from their estimate but was given excuses and never received an itemized list of the added items So of course our cost went up significantly We had a hotel reservation for the first night about two hours away but since it was so late we stayed with friends and had to pay for the hotel since it was too late to cancel So the next day we are driving to our new home and we receive a call that our furniture would not be delivered the next day but the day after I told the dispatcher we had a guaranteed delivery date and she rudely told me to read the contract they had a 7 day delivery window The moving van arrived two days later at 6 30pm They unloaded what was clearly someone else s belongings and placed them behind the truck and proceeded to unload ours So clearly they had included at least one other load in our move They did not finish unloading until 9 30pm So in summary Nothing we were told as we planned this move and made the decision to use Heritage Moving and Storage was true I would not only not recommend anyone from using Heritage I would strongly encourage them to look elsewhere

THE worst

THE worst no honesty integrity or follow thru by joe and jacob Bait and switch operation

They willl steal your items value

They willl steal your items value 1 500 and offer you 30 In return from a separate insurance company Maybe they have to provide insurance due the amount of items that strangely go missing Stay far far away

Literally the worst customer service I

Literally the worst customer service I have ever experienced When I told them I planned on leaving a 1 star review they said they would post the audio from the recorded call I hope they do so people can hear how they treat people after making them wait 6 hours outside of a pick up window they gave They are completely unprepared to do the job but completely prepared to nickle and dime you at every turn My move was 900 more than originally quoted 25 more than what I was told Thats after I elected to sell a bedroom set While loading the stuff one of the guys kept swearing and dropping f bombs the enitire time I could not in good conscience ever recommend this company ever

Bait and switch

Bait and switch Quoted one price then movers showed up and parked far enough away to charge xtra long carry fee Once loaded informed us that the same stuff we moved to FL with 8 mos earlier in an 800 cu ft truck is now somehow ballooned to 1200 increasing our bill 60 Once delivered they piled our belongings into our empty garage like a giant Jenga game Broken furniture and bins heavy boxes on top of fragile glass marked boxes A mini fridge stacked on top of boxes Missing items Overall bad experience overpriced w damages and missing things Insult to injury their truck battery died and I had to locate jumper cables I had packed in the Jenga pile and jump start he moving truck with my car so they could leave Bad business

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY PLEASE DO NOT USE THIS COMPANY They lied and told me they would get my belonging to me on a certain day and arrive 10 days later I had to cancel my flight because of there incompetence The customer service representative Courtney is rude and told me that them putting my stuff and storage was none of my business Very poor service will NEVER use again and I suggest you don t

Worse experience ever

Worse experience ever Do not believe what they say Lisa Barbie and Megan were misleading and no help with getting my move completed timely and as promised Stay away from these guys

Zero stars

Zero stars The minimal amount we had moved was overpriced The boxes and large plastic bins were crushed leaving well packed items crushed and broken I wouldn t be leaving this review if it weren t for the missing base of my table which has magically disappeared The moving company releases all claims to an atrocious claims department who cannot even verify if they have received a claim form or any supporting documents 4 days after it s been completed Now it s been over a week with absolutely no contact from the moving company or the claims department Will never use again and would not entrust your items to the hands of these people who do not care about anything but the money order They don t accept credit cards because anybody would dispute this charge