The vast majority of customers report a highly positive experience with Hmlmotors, praising the friendly and helpful staff, particularly Eddie, Osman, and Sasha. Many reviews highlight the smooth and hassle-free purchasing process, including quick finance approvals and efficient paperwork. The dealership is frequently described as offering good quality, well-inspected used cars at competitive prices, often backed by an RAC warranty. Customers appreciate the no-pressure sales approach and the willingness of staff to answer questions thoroughly. After-sales service is noted as excellent, with several reviewers mentioning that the team continued to help with issues like air conditioning repairs or other concerns. Buyers from a distance also commend the dealership for accommodating arrangements, such as collecting them from the train station. However, a small number of negative reviews exist, including a complaint about rude, abusive, and threatening behavior along with lies about refunds. Another dissatisfied customer reported multiple mechanical problems within a year of purchase, including cracked rims and a breakdown. A single four-star review noted that a better price was available elsewhere for the same model. Overall, satisfaction levels are extremely high, with many customers stating they would recommend Hmlmotors to family and friends and return for future purchases.
What customers love
- Friendly, helpful, and professional staff (especially
- Smooth and hassle-free purchasing process with
- High-quality, well-inspected used cars at competitive
- Excellent after-sales support and willingness to
- No-pressure sales approach and transparent communication
Common concerns
- One customer reported rude, abusive, and
- Another customer experienced significant mechanical problems
- A four-star review mentioned a better
- A minor complaint about rough paintwork
- A single review noted that price
Last updated 4 months ago
