Hmlmotors Reviews

Used cars for sale in Chorley Lancashire HML Motors

4.86
63 reviews
Excellent Rating
Based on 63 user experiences

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AI Review Summary Based on 63 reviews

The vast majority of customers report a highly positive experience with Hmlmotors, praising the friendly and helpful staff, particularly Eddie, Osman, and Sasha. Many reviews highlight the smooth and hassle-free purchasing process, including quick finance approvals and efficient paperwork. The dealership is frequently described as offering good quality, well-inspected used cars at competitive prices, often backed by an RAC warranty. Customers appreciate the no-pressure sales approach and the willingness of staff to answer questions thoroughly. After-sales service is noted as excellent, with several reviewers mentioning that the team continued to help with issues like air conditioning repairs or other concerns. Buyers from a distance also commend the dealership for accommodating arrangements, such as collecting them from the train station. However, a small number of negative reviews exist, including a complaint about rude, abusive, and threatening behavior along with lies about refunds. Another dissatisfied customer reported multiple mechanical problems within a year of purchase, including cracked rims and a breakdown. A single four-star review noted that a better price was available elsewhere for the same model. Overall, satisfaction levels are extremely high, with many customers stating they would recommend Hmlmotors to family and friends and return for future purchases.

What customers love
  • Friendly, helpful, and professional staff (especially
  • Smooth and hassle-free purchasing process with
  • High-quality, well-inspected used cars at competitive
  • Excellent after-sales support and willingness to
  • No-pressure sales approach and transparent communication
Common concerns
  • One customer reported rude, abusive, and
  • Another customer experienced significant mechanical problems
  • A four-star review mentioned a better
  • A minor complaint about rough paintwork
  • A single review noted that price

Last updated 4 months ago

M

Buying a used car from HML was a

Buying a used car from HML was a pleasure Eddie was really helpful and friendly Excellent communication fair price and high quality cars The after service is great nice to be looked after even after sale I would recommend HML to family and friends and will go and see Eddie for my next car
P

Jaguar XF - A great experience

HML Motors have a good selection of competitively priced vehicles all of which have been hpi checked and thoroughly inspected before going on sale If they find anything wrong it s put right as they care greatly about their reputation and want repeat business by word of mouth and positive feedback via online reviews The staff are very helpful accommodating patient and knowledgeable without any high pressure sales tactics being employed All in all a very positive experience with the added value and peace of mind of the RAC backed warranty and breakdown cover
A

Honda Civic Type R

Great selection of good quality cars with a very friendly service I m so happy with the vehicle I purchased and the fact the dealer is backed up by the RAC I would definitely recommend HML Motors to anyone thinking of purchasing their next car Prices are also very competitive
P

Brilliant service

Brilliant service From the start HML Motors help with everything from getting finance approved to part exchange The whole process was smooth and there was never any dramas 10 10 would use again
S

Audi A3

A very good service with understanding and extremely helpful staff Everything was done quickly and I was constantly updated throughout the process of the sale They went above and beyond what most other dealers would do for a customer
L

Superb professional and informative

Superb professional and informative service from Osman and Eddie On hand to see me as soon as I d seen the car advertised on AutoTrader and told them I was coming over The process was so easy and quick all my questions answered quickly and comprehensively Couldn t recommend their service enough The car is an absolute dream and the amount of extras that are included surpasses anywhere else I ve been to view cars - fresh valet on the day of pick up helped with the taxing and plenty of options for finance Osman knew all about the car during the test drive and answered any questions and talked about alternatives too Quick turnaround and no hassle couldn t be more impressed with the service First time I ve bought away from a main dealership and I would recommend to everyone These guys know their stuff and want you to make the right decision not chasing targets as they only stock the best
K

Great service

Purchased a jag from hml motors and it was a pleasant experience from the beginning to the end The guys were very professional and sorted the credit out within minutes The car was exactly as described and the rac warranty gave me that extra re assurance Couldnt be happier
D

Top honest lads -

Top Lads from start to finish Great selection of nice sports prestige motors I couldn t fault anything Eddys a top man just can t believe how quick he got back to me and got things rolling He got me a fantastic deal and got me approved quick - Great thing is HML MOTORS are RAC approved so I knew I was buying with confidence I would highly recommend anyone who s looking for a new car to see these honest top lads you won t be disappointed Pete
K

Friendly owners - great price

Friendly owners - team of two brothers Very knowledgeable and answered all questions Price negotiation unsuccessful as they don t reduce their price They said that s because they price their cars low already to avoid the hassle We double checked and confirmed the price was already competitive so was happy Overall a very good experience
A

Great company to get your used car

Great service and communication excellent car and very helpful Would recommend to anyone
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