Hmlmotors Reviews

Used cars for sale in Chorley Lancashire HML Motors

4.86
63 reviews
Excellent Rating
Based on 63 user experiences

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AI Review Summary Based on 63 reviews

The vast majority of customers report a highly positive experience with Hmlmotors, praising the friendly and helpful staff, particularly Eddie, Osman, and Sasha. Many reviews highlight the smooth and hassle-free purchasing process, including quick finance approvals and efficient paperwork. The dealership is frequently described as offering good quality, well-inspected used cars at competitive prices, often backed by an RAC warranty. Customers appreciate the no-pressure sales approach and the willingness of staff to answer questions thoroughly. After-sales service is noted as excellent, with several reviewers mentioning that the team continued to help with issues like air conditioning repairs or other concerns. Buyers from a distance also commend the dealership for accommodating arrangements, such as collecting them from the train station. However, a small number of negative reviews exist, including a complaint about rude, abusive, and threatening behavior along with lies about refunds. Another dissatisfied customer reported multiple mechanical problems within a year of purchase, including cracked rims and a breakdown. A single four-star review noted that a better price was available elsewhere for the same model. Overall, satisfaction levels are extremely high, with many customers stating they would recommend Hmlmotors to family and friends and return for future purchases.

What customers love
  • Friendly, helpful, and professional staff (especially
  • Smooth and hassle-free purchasing process with
  • High-quality, well-inspected used cars at competitive
  • Excellent after-sales support and willingness to
  • No-pressure sales approach and transparent communication
Common concerns
  • One customer reported rude, abusive, and
  • Another customer experienced significant mechanical problems
  • A four-star review mentioned a better
  • A minor complaint about rough paintwork
  • A single review noted that price

Last updated 4 months ago

M

Lovely and friendly people

Really Friendly honest and pleasant guys They made the whole experience stress free and I was able to drive away in under an hour Thank you very much for everything x
S

Highly Recommend HML MOTORS

Professionably run business friendly and honest nothing was too much trouble answered all my questions Looked at a few cars at other dealers but came back to HML Quality car competitively priced Thank you
M

Quality Reliable and Professional

Dealt with alot of dealers in my time but HML are by far an exception to the rest Bought the car a few months ago and they still help me out if anything i have problems with Eddie is pretty much my right hands right hand man he looks after you better then any dealer i v come across hopefully do business again real soon
Z

Very good experience with HML

Very good experience with HML very friendly and helpful answering any questions I had and even out of working hours due to the short time frame I had the process went smoothly and the car was just as advertised leaving me very happy many thanks
V

The family run business was excellent

The family run business was excellent From the moment we arrived they were more than helpful I would highly recommend them to others and would not hesitate to buy a car from them next time too
I

Good experience

Good experience Eddie was great to deal with and friendly service Car was better than described Always difficult purchasing a vehicle from far away but I would buy from Eddie again no issues Good meeting you Eddie thanks John
B

Very pleased

I was very impressed with how easy and comfortable the dealership made the purchase Even with a slight delay with my finance release at the end of the day I was in no way hurried I couldn t recommend them enough Thank you
C

Recently purchased my dream car from

Recently purchased my dream car from HML Motors and can not fault them at all Excellent Customer Service and they went above and beyond to make sure i get the best deal Very happy with the car can not stop smiling when driving my new C63 It has been a pleasure dealing with Eddie very highly recommend them and will be popping down to visit them in the near future Thanks again guys
T

Trouble free buying

Just had a hassle free buying experience Saw the car test drove it finance sorted immediately at an excellent rate Thomas Sands was amazing from start to me driving away Brilliant and would recommend
L

Very satisfied

Experience was fantastic very satisfied and I will definitely recommend a friend or family member in future
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