Hnry Reviews

Warning for others who are considering them I have found them a really frustrating company to deal with I was attempting to get a question answered before I signed up for their services and the only help option was their chatbot Neither the chatbot or their emails provided answers - just a stream of links to webpages that weren t relevant to the question Gave up after 7 attempts They might be willing to answer questions if you ve already signed up but that s not much use if you need answers in order to do so

I have spent more hours doing my taxes with Hnry than when I had a personal accountant Also they dont have a live customer service number The only way to speak to someone is to wait for a response in the chat box and then they reveal that you can schedule a call

Be mindful of undisclosed fees around tax time if you are a small business or an independent contractor e g Uber Eats Very difficult to obtain any form of information about your own finances other than the self-generated cut and paste payslips Very high chance a lending or financial institution will not accept this as proof of income speaking from recent experience applying for a business credit card Honestly you re better off using an Accountant like a real life person you can pick up the phone and call Automated systemised AI powered customer help will never compare The 1 fees may not be worth it come a time you need the aid of a person

Henry paid an invoice to one of my bank accounts that I had not set up for the Henry app This caused a lot of issues Even though it had been paid they kept sending reminders to my client that it had not The communication on this was initially through messaging with delayed responses Even though I had informed them of this issue the overdue reminders from Henry to my client continued After more messaging and delayed responses to the problem it was deemed to be some fault of mine The reminders continued I decided that messaging was not achieving anything so requested to speak to someone in person which at this stage I did not know was even possible Finally they realized what the problem was and how to fix it There was an apology but at this stage I had lost faith in their professional abilities I have now re-engaged the services of my previous accountant I find the personal relationship I have with him to be worth the minor extra costs

Just use your regular human accountant Hnry held my pay for a day until I contacted them saying they weren t sure about tax bracket but didn t even try to contact me to clarify in the end all details were correct It might be just a day to you but it provokes lots of anxiety when you are no longer on regular pay

I have contacted Hnry to find out what s happening with my GST being paid They have messaged me the day prior to my GST being due to request more information I have tried to provide them with this info over the last 2 months and been told we will contact you closer to the time I have then been advised that they may not get my GST submitted in time and I could incur penalty fees with IRD I have never previously filed anything late with IRD and am alarmed that they have only gotten back to me the day prior to my GST due date and only after I have sent them a message the evening prior to find out what is happening with my GST return