Holistic Healthcare Clinics: Osteopathy, Physiotherapy, Acupuncture, Sports Therapy
Based on authentic user experiences
George G
6727 reviews
N/A
1 year ago
Not Recommended
Not recommended
Serena Mirpuri
6727 reviews
N/A
1 year ago
PLEASE AVOID Good reviews are fake
Do not listen to any good reviews they have clearly bought are fake as this was some of the worst service I ve experienced in London The 29 voucher for 1 deep tissue massage is a scam I arrived 5 minutes late and so I was absolutely fine with having 5 minutes knocked off the massage what I wasn t prepared for was a 20 minute consultation which could have easily been filled in as a form 5 minutes prior to the appointment and then a mediocre 35-40 minute massage The voucher also does not specify that you may only choose ONE body area to be massaged - the assumption unless stated otherwise as an industry norm is that it would be a full body massage The clinic itself consists of two treatment rooms on the first floor of a building shared with a number of other practices and the waiting room is just some chairs in a corridor The treatment room itself is shabby and really resembles a worn down doctors office There was no soothing music just pop music blaring from a radio in the next room The stark fluorescent lights and road noise hardly formed a relaxing atmosphere However the absolutely worst part of this experience was Georgiana the sports therapist When I arrived she acknowledged me and didn t say anything for 5 minutes before curtly asking for my name without a smile During the massage when I asked her to be more gentle she never once verbally acknowledged me or asked if the pressure was okay just complete silence 5 minutes into my treatment after I had digested the idea that only one area would be massaged I very kindly asked her if she could focus on my calves instead because they were more painful today She was unbelievably rude and basically barked at me for not telling her this during the consultation I explained that I thought this would be a full body massage as advertised and my general pain is in the shoulders from stress however today my legs were really hurting She took a deep breath and sighed in anger pressing her fingers together as if she had to calm herself down so I asked her if there was a problem She then very angrily told me that we were going to spend the remaining half an hour on my legs before slamming the door on her way out I was in such shock I was very close to leaving as I felt so anxious and uncomfortable however I had travelled so far I decided to stay When she reentered the room I gently told her that I didn t think her response was professional or appropriate and it made me uncomfortable and she continued to argue with me I explained that I had travelled out of London to come here instead of 60 minutes it was now a 35 minute massage and was surprisingly area specific and she rudely snapped back saying well you turned up 5 minutes late and then rolled her eyes before saying I don t make the rules I laid there incredibly uncomfortable and anxious and couldn t wait for the massage to be done and when it finished I asked who owned the clinic to which she sassily replied she didn t know I then asked if could I have the name of her manager she then sharply replied that she has many managers and refused to give me a name She then said I m not going to give you a name you can just go give a bad review like everyone else because she s just doing what s in her contract At this point I was in complete shock I then asked if I could please just have one of the managers names as I didn t want to write a review I wanted to speak to someone She refused and said I can call reception and ask them for a name I asked why she was being so difficult and she just listed of four names and said they re all her managers without a bye or a sorry the entire time I honestly have never been so shocked by bad service in my life This place needs to be shut down There s no quality control just some unknown owners who hire cowboy therapists as and when I cannot express enough please please please do not go here - there are so many places in london for a good massage and this is definitely not one of them
Silvia
6727 reviews
N/A
1 year ago
Unprofessional time wasters deceivers
Despite spelling out in the home page of their booking system that any second vouchers will be cancelled and refunded WITH AN EMAIL NOTIFICATION if you like me disgracefully fail to remember the names of all the commercial activities you ve visited in your whole life this business has adopted the smart strategy to take your full details at the time of booking while conveniently failing to notify you ve been a client years before despite promising to do so in the first place until the very last minute before your session is due to start In such way they will conveniently try to charge the full price for the treatment which is obviously double the price of my local clinic in central London This sounds a rather smart scam to attract business through cheap vouchers and then get you pay 3 times as much or waste your time
Tristan
6727 reviews
N/A
1 year ago
Massage cancelled by email
Massage cancelled by email - but I didn t realise until I arrived in the morning No apology
Sarah
6727 reviews
N/A
1 year ago
Horrible smell in the office the male
Horrible smell in the office the male masseuse making inappropriate comments to me whilst touching me in inappropriate places I tried to confront him then the manager come and raised his voice at me
Frederick
6727 reviews
N/A
1 year ago
I expressed a concern that I prefer a
I expressed a concern that I prefer a male massage person rather than a female and your company took it against me rather than respecting my preference not minding that satisfactory customer service is key You went ahead to share my profile illegally to your sister company healthcare london who denied offering me a massage service I paid for stating that you their sister company has termed me a semester I was heartbroken as I travelled a long distance to get a service which I was denied without any notice to say my booking was cancelled and was just informed at the venue wasting my time and transport fare This level of data protection distrust is very unfair I decided not to sue your company for breach of data protection right Please threat with caution next time how you share your customer information
Anonymous
6727 reviews
N/A
1 year ago
Degrading and they falsify own reviews
Degrading The man I saw for a deep tissue massage made so many inappropriate comments throughout the appointment including when he was massaging my half nude body Only given a scratchy smelly flimsy towel to cover myself I left there more tense than when I went in Needless to say I saw someone else for osteopath treatment He also made me uncomfortable He asked strange personal questions that had nothing to do with my health problems No one at any of my appointments provided receipts when I asked They said they d email them But I only got an emailed receipt for one appointment Also they re posting their own false reviews As of 23rd of March 2022 the only positive review on here from someone named Rachel MacKellar is fake paid for Rachel MacKellar is their finance officer - her name is on the one receipt they sent Now we know how they have so many good reviews on other platforms They re fake Still waiting on those other receipts Rachel Maybe you could occupy yourself with your actual job instead of falsifying reviews to lure in more people you can take advantage of
Frederick
6727 reviews
N/A
1 year ago
I have gotten 3 unfair treatment from
I have gotten 3 unfair treatment from this merchant via their sister company London Health and Wellbeing First they claimed to have a complaint against me and never sent me mail to notify me and also didn t bother to hear my part For me this is unfair Second they allowed me to book and made an appointment which they cancelled without notifying me of the cancellation via email Lastly they allowed to travel a long distance to arrive for my appointment only to verbally inform me that my appointment has been cancelled Poor communication practice with client and terrible customer relations services That s my experience
Georgia
6727 reviews
N/A
1 year ago
Awful awful awful place
I received a voucher to have a massage I could only book online no personal contact at all which I should have know was not a good start Unfortunately I fell ill with terrible flu I cancelled my appointment well within the 48 timeframe to allow me to reschedule When I went online to reschedule the appointment I could not I tried to get my voucher but this place already took my voucher I sent several emails enquiring how I can rebook and why they used my voucher but no one had the decency to respond to any of my emails When calling I no manager is available to speak to customers and the reception staff mentioned they don t really work there Awful awful experience and place without even having any human contact at all
Sammy
6727 reviews
N/A
1 year ago
Very Unprofessional and unqualified
Very Unprofessional and unqualified I payed him money to do massage service but he was taking the mik constantly paying attention to his computer thats why he cant see where his massaging me he dont notice his strangling my neck and he ask me is it painful i even told him YES your hurting me but he still didn t let go of my throat and carried on playing with his computer Waste of money and you will leave worse off then what you thought how you will leave feeling much better
