Houseofdisaster Reviews

Ordered a 20 cup it arrived really

Ordered a 20 cup it arrived really badly painted and with a hole in the white bird on the side that also had a great deal of blue paint on The company obviously do not check what they send out Also when I tried to get my account up their website said no such account I cannot get hold of them by phone and my email to them the correct email address was returned by the postmaster I am now going through my visa card for refund Dont touch this company

Avoid expensive cheap tat

Bought a very expensive tea cup costing 19 99 plus 4 99 postage so really expensive for one cup It has a fox in the middle only it s not in the middle it s to the side which has naffed me off The returns policy states you have to pay for return postage which clearly is a con when the item is rubbish It s definitely not worth 20 these cups don t look like they do on their pictures I also bought it end of November for a present for Christmas and they are not accepting returns from this date only from December 1st I m not paying another 7 postage to send it back I ll have spent 12 on postage by this point I didn t see these reviews and I wish I had This site has popped up on my insta all year and I gave in for a gift and it s basically just tat Tried to speak to the online chat but it s a bot disappointing Avoid Avoid Avoid

Good customer support

I ordered a makeup bag which arrived with both bag and label discolored by whiteish marks that looked like mould or fungus The other product I ordered - a cupboard handle - was fine They refunded me for the bag and the postage for returning it and sent polite updates I d feel OK about ordering from them again

No response to emails and still waiting for my refund

The items I purchased all had defects their customer service is awful They initially told me they would need to see photos to decide if I could return the items - I obliged sending the photos 3 times I was promised a refund that day and am still waiting and am not getting any response to my emails Grrrrrr - I would advise NEVER buying from this site

Avoid

I purchased a bag more than 2 weeks ago i could not find a tracking number for it I emailed them no reply I waited and waited but I never received the parcel I emailed other 3 times to ask for a refund no answer was given I basically lost my money

Excellent company

Excellent company Had a problem with an order and it was dealt with really quickly I would definitely use this website again and would recommend it to others Also their stuff is so nice

Love this website

Love this website Such unique gifts that I ve not seen anywhere else The customer service is also great I emailed a couple of times and was responded to very quickly I ll definitely keep checking the store for future gifts

When you find this gem

When you find this gem you will be going back time after time Searching for different moomins gifts and can not fault this company at all Right price and customer service is second to none That have made my little princess a very very happy one Will definitely use again