Ibrokemygadget Reviews

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3.67
119 reviews
Great Rating
Based on 119 user experiences

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AI Review Summary Based on 119 reviews

Customers report consistently fast and helpful service with genuine care and quick turnaround, often praising staff friendliness and problem-solving. Many reviews highlight good value, honest assessments, and reliable repairs, sometimes with same-day service. Several mention long-term satisfaction and repeated use of the service. A recurring theme is that minor or complex issues are handled well, though a few note occasional faults in repairs or communication gaps.

What customers love
  • Quick turnaround
  • Genuine care
Common concerns
  • Faulty replacement
  • Low quality parts

Last updated 2 months ago

S

Camberley Criminals

On a call Hasan quoted 60 repair Due to the fact I went to their head office which is laughable as they have One person in Customer Care and wow does that show The Price has been increased to 110 This is obviously criminal And we will now take them to the small claims Court for compensation and get them in as much Press as possible Sean could not give a toss customer service at Camberley Will never use again and not give them a penny more of my money
K

Dishonest

My screen broke and I sent for the screen to be changed and they did also they changed my new back cover to another scratched one very bad to steal good parts from a cell phone and put old parts
A

How do you get them to honour their lifetime warranty

I gave iBrokeMyGadget a good review when they fitted a new battery in my MacBook Air It was fixed at the same price as Apple but with a same day service It also came with a lifetime warranty However two years later the battery has died and when I try to contact them about their lifetime warranty and the replacement of the battery they don t respond to calls or emails
L

Absolutely terrible service

Absolutely terrible service4 failed repairs then closure of the Woking branch Avoid at all costsFiling a complaint to companies house to get them struck off
M

FAUX SCREEN PUT ON

I paid 90 00 to get my screen replaced on my Samsung phone end of the month the screen was blank leaf-shape blue line running down my screen which then went black I took my phone back to the Camberley shop with my receipt to be told to wait 2 hours when I go back they tell me they can t fix my phone as this was my fault it being in my handbag - something pressed against it They refused to do anything apart from offer a new screen at 90 quid I ended up going through Samsung direct costing me another 100 00 The engineer told me they had put a faux screen on which is why you can see the glue at the edges and that they didn t fix the screen just made it look like they had AVOID - GO DIRECTLY THROUGH THE PHONE MANUFACTURE I would like my 90 00 back please
E

Extremely disappointed

I am extremely disappointed and dissatisfied with the quality of repair I have received A week ago last Friday I received my honour 20 back from having the screen replaced at the camberley store A day or two later a crack appeared mysteriously in the top right hand corner of the screen A few days later a new and totally independent crack appeared on the top left corner extending from the left corner edge to the middle of the top of the screen not to the edge here though and not joined up with the first crack I had not had any mishaps with the phone not dropped nor crushed Just carried around exactly the same way I have done since new To note the screen had to be replaced due to an incident with some white spirit otherwise the screen had been undamaged since I purchased it new at l and I carried around the same as I had always done I had the phone case on as well for protection For these two cracks to appear independently from one another are a total mystery and all I can put it down to is a fault with the screen or a fault with the installation The screen does indeed seem to be more raised than it used to be In addition the screen appears in general to be dimmer than it was However they have refused to cover it under their warranty which was one of the reasons I chose them I will not use them again and will never recommend them to anyone
S

Never again Be warned

I took my laptop to the Woking shop to have a battery replacement Left it with them It was supposed to be sent off to a workshop in London as this couldn t be done on the premises On getting home I was surprised to find that my laptop was logged into and being used in Woking I get alerts when this happens but thought no more of it However over the weekend it began to be used extensively both during the day and late into the night and for several days after Then it was subsequently taken out of the shop to an address in Horsell where it continued to be used till very late and into the small hours of the morning and reappeared at the shop location the next day This happened on at least 17 occasions while the laptop was in their possession and I have screenshots of the dates and times and locations of these accesses I took back my laptop from the shop without repair as a matter of urgency As a result of this I had to change all the passwords in my bank accounts credit cards Paypal account eBay account email accounts and other online services Never again
M

Avoid at all costs

Avoid the Basingstoke branch unless you wish to be ripped off I took my laptop in after suffering with a flickering display and was charged 130 for a replacement screen When I got the laptop home it was clear they had replaced it with a sub-standard screen not matching the original specifications After several trips to the store and attempts to contact the mysterious head office I was reluctantly offered a partial refund Within minutes of taking the laptop to a professional technician they confirmed there was a faulty cable nothing to do with the screen and had it fixed within the hour for 40 I cant decide whether the staff are just incompetent or are scammers - either way avoid like the plague
L

I cannot find my receipt AVOID AVOID

I cannot find my receipt from last September asked for it to be resent was I have just seen the dates you have stated and we cannot re issue receipts passed 14 days of payment I m sorry about that but the system doesn t allow to re issue strange for a technology repair company this is crap customer service I won be going back there AOIND AVOID AVOIDAny tech company that gives a 12 month warranty which the receipt is on there system and they can see it I spoke to 3 branches the WOKING branch stated YOU ARE NOT ON THE SYSTEM BUT I CAN SHOW THEM RECEIPY FROM THIS YEAR 12month Warranty and the repair lasted 9months AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID
C

THIEVES

Went today 30th of September to this awful place in Basingstoke to buy a new battery for my iPhone The battery didn t work and went back The person who did the job was an apple certified worker who s job is fixing this phones Accused of damaging the battery for starters and then they came back and said not only I had damage the terminals I also was greeted with oh the battery is all lumpy and it s beyond repair I did not damaged the battery in any shape or form Bottom line is PLEASE AVOID THIS PLACE YOU WILL BE ROBBED They are thieves

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