Ionos Reviews

A great experence

A great experence The assistant went over and above to help me with my issues It s refreshing to get such professional help

Prompt call back

Prompt call back really fast Quick acknowledgement of the problem and reassured me that I m not the only one experiencing it at present Told me she could fix it and then did so very speedily All well now thank you so much -

Very helpful lady who understood my

Very helpful lady who understood my question and answered it perfectly and was very patient

Great customer service

Great customer service spoke to Amy and Elliott both were very friendly and helped me understand what I needed and what to do

Long story short

Long story short I had a whole bunch of domains that were not being used and I cancelled payments on them stupidly without cancelling the domains themselves I contacted Customer services speaking to Lara and another agent and between them we not only cancelled the domains but also solved the invoice problems I hadOutstanding customer service helping me out with multiple accounts well done so good to actually be able to sort things and thank you Lara for all the help

I contacted customer support John

I contacted customer support and a polite and friendly young man named John assisted me Even though I had made a mistake in renewing my account they resolved my issue in a friendly manner without causing me any loss As someone whose first language is not English it is essential for me to feel comfortable communicating with the person assisting me and John made me feel exactly that way

I was kept up to date throughout the

I was kept up to date throughout the process and Laurence was great at talking me step by step to sort the issue First time I have had to phone customer service support and was really impressed Thank you

Fast tech support

Fast tech supportI recently had the pleasure of experiencing the tech support services from IONOS and I must say I was thoroughly impressed As someone who relies heavily on reliable hosting solutions for my website encountering technical issues can be a source of frustration However my experience with IONOS demonstrated just how committed they are to providing top-notch customer service The combination of fast friendly and knowledgeable service makes it a standout choice for anyone looking for reliable web hosting and support I greatly appreciate their commitment to customer care and I will certainly continue to use their services in the future Highly recommend