Ishopforipsos Reviews

From a Good Mystery Shopping company to absolutely abysmal

Until recently this firm was better known as GFK Mystery shopping until it was taken over Although there is still a UK contact number for shoppers to call for assistance all calls are redirected to Prague in the Czech Republic where staff are competent in the English language but do not know about regional dialects and that the same two words can mean different things if spoken in either London or Manchester Surveys are easy to complete although I would be wary about picking up some of them where you are asked to pay up front first and get your costs back as expenses Survey payments and reimbursements are also slow to be received and come now from Ireland

Better firms out there

I attempted three tasks with little luck First task was declined because I used my real name even though I had to use my current email address So I would have to claim to be a Dave when my email address has Joe in it Second task was calling a premium number they would not reimburse you for the cost so I would have actually lost money doing the task Final task was done a month ago Spent 40 on a meal for two and so far no conformation that it s been approved with no payment I have done mystery shopping for a number of different firms now and they are by far the worst Only positive is the staff do appear to be nice

Any excuse

Any excuse not to give you money for a task Do not carry out adequate checks before assigning a task and will then use an error on their end as an excuse not to reimburse you for any expenses AVOID AVOID AVOID

Update on previous reveiw

Update After seeing my review Ishop removed my validated surveys 24 pounds worth from my statements and didn t go on to pay me I can t say I m surprised Extremely unprofessional attitude though and childish

Tiny payouts for more effort than its worth Don t do it

Don t waste your time They will go back and forward with you asking for information that s already elsewhere in the survey and will have different people continually pester you for more information instead of having them communicate properly and ask you as a single message note Question wordings are too vague and then they ll accuse you of not including enough information in your answers Survey briefs are basically designed to have you outed as a mystery shopper i e asking for store INTERIOR photos which would inevitably flag suspicions of store employees - or asking you to describe an item as something it s obviously not Payout is tiny compared to the hassle of having to continually go back to the surveys Would be worth it if they didn t mess you around so much

Extremely frustrating

Extremely frustrating not been paid for a couple of shopping tasks requiring me to buy food at pubs For one ipsos provided the wrong criteria resulting in one meal being incorrect for the other the scant criteria provided didn t match the resulting questionnaire and the pub wasn t set up properly for the Christmas menu Both were ipsos s fault but not only did I not get paid I am out of pocket because I have paid for the food as well To add to it another task I was auto assigned appeared disappeared appeared again and then disappeared from my account Did the task but couldn t do the report because of this again haven t been paid Trying to sort issues out with them is impossible they aren t interested I do occasional tasks for another shopper site without problems It really is not worth the effort using ipsos they are just a joke

Diana Paone is the worst person at ipsos US

Today Diana Paone decided to ban my account after doing 280 shops with no issues because the answers for the electronic shop that I completed are similar to previous shops I have done Its funny because you can only click the answers that ipsos provides yet they are similar hmmm Also its for a new device thats coming on the market and the device company wants to know how knowledgable the associstes are so of course they are gonna say the features that the company wants them to know I mean what kind of clown company hires this lady as the manager I did everything in the guidelines and yet im at fault here because I did exactly what was asked of me

Any excuse not to pay I bet they use the survey though

Any excuse not to pay I used to be so happy with Ishop but lately I m having nothing but problems I had a load of assignments that take a lot of effort before the call to research go on auto trader find this do that only to call and they are shut The ones I have sent in one has been held for pay even though I ve had no response to say why and I know I did a thorough job I spent hours messing about when I had better things to do but was loyal to a company that don t know the meaning of the word And i bet I don t get paid now either because of this reveiw but that just shows how unprofessional they are Account getting deactivated I m sticking to Proinsight