Isosushi Reviews

Japanese Restaurant Sushi Takeaway ISO Sushi ISO Sushi

isosushi.co.uk
3.33
12 reviews
Average Rating
Based on 12 user experiences

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Rated 3.33 out of 5 by 12 Happy Customers

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AI Review Summary Based on 12 reviews

Overall customer experience for Isosushi is mixed, with a clear divide between highly satisfied and extremely dissatisfied customers. Service quality is inconsistent, with some customers praising friendly staff and thoughtful touches like handwritten notes, while others report rude service and poor handling of complaints. Delivery experiences vary, with some orders arriving quickly and hot, but others never arriving or being marked as delivered incorrectly. The returns and refund policy appears problematic, as multiple customers report being refused refunds or replacements for issues like hair in food or incorrect orders. Product quality receives both strong praise and severe criticism, with many customers finding the sushi fresh, delicious, and reasonably priced, while others report undercooked chicken, poor ramen, and missing items. Many positive reviews highlight specific dishes like Chicken Katsu Curry, California rolls, and gyozas as being excellent with generous portions. Negative experiences frequently involve order inaccuracies, such as wrong items or missing drinks, leading to significant delays. Some customers note improvement over time, returning after a previous mediocre experience to find much better food. Overall satisfaction is heavily dependent on individual location and order, with no consistent standard across all branches. The brand demonstrates potential for high quality but suffers from significant operational and customer service failures.

What customers love
  • Fresh and delicious sushi
  • Good portion sizes and specific praised
Common concerns
  • Issues with order accuracy (wrong/missing items)
  • Poor food quality in some instances

Last updated 4 months ago

L

Me and my daughter always love the food

Me and my daughter always love the food from iso it s our favourite place to order from every time My daughter absolutely loves the sushi and loaded fries I love the katsu chicken curry with rice Always delivered hot too and the lady in the shop sent us a really nice note which was lovely Thank you iso for always great food and lovely service
J

5 stars - Delicious Fresh and Friendly Staff

5 stars Ordered sushi for takeaway and was really impressed The food was fresh and absolutely delicious and it arrived quickly too What really stuck with me though was the handwritten note that came with it wishing me a good week such a thoughtful touch that you don t see often It made the whole experience feel a bit more personal and special Little things like that go a long way Will definitely be ordering again

About Isosushi

ISO Sushi is a Japanese Restaurant Sushi takeaway brand authentic freshly prepared sushi Order online delicious sushi delivered straight to your door

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Frequently Asked Questions

ISO Sushi is a Japanese restaurant and sushi takeaway brand that offers authentic Japanese cuisine and freshly prepared sushi for delivery or collection via its online platform, isosushi.co.uk.

Signature menu items include the Chicken Katsu (crispy fried chicken with sushi rice or noodles and katsu curry sauce) and the Katsu Burger, which is featured as the 'Pick of the Week.'

You can place orders online through the ISO Sushi website (isosushi.co.uk) or via the ISO Sushi app, which offers a seamless ordering experience for delivery or collection.

Yes, the ISO Sushi app is available for a seamless ordering experience, allowing you to enjoy your favorite sushi and Japanese dishes from home, work, or while traveling.

Customers frequently praise the freshness and taste of the food, excellent service, good ambience, and reasonable prices. The Katsu Burger also receives notable positive feedback.

About Isosushi

ISO Sushi: Authentic Japanese Cuisine and Sushi Takeaway Online

ISO Sushi is a dedicated Japanese restaurant and sushi takeaway brand available online at isosushi.co.uk. The platform focuses on delivering freshly prepared sushi and Japanese dishes directly to customers for home dining. The website highlights a menu centered around sushi offerings alongside hot signature items.

Signature Menu Items

The menu features several signature dishes designed for takeaway and delivery. A notable offering is the Chicken Katsu, described as Japanese crispy fried chicken served with sushi rice or noodles and accompanied by a mouth-watering Japanese katsu curry sauce. This item is positioned as a popular choice alongside sushi options. The platform also showcases a "Pick of the Week," which has included items such as the Katsu Burger, encouraging online ordering for these specialty dishes.

Digital Ordering and App Experience

ISO Sushi emphasizes an online ordering system for convenience, allowing customers to place orders for delivery or collection through the website. A key feature is the ISO Sushi app, promoted as a tool for a seamless ordering experience. The app is marketed as useful for enjoying favorite sushi and Japanese dishes from home, work, or while traveling, enabling orders with just a few taps. Customers are consistently directed to download the app for streamlined access to the menu.

Customer Feedback and Community Engagement

The website includes a customer reviews section, highlighting positive experiences from diners. Feedback frequently mentions fresh and tasty food, excellent service, good ambience, and reasonable prices. Specific items like the katsu burger receive notable praise. Reviews often mention the proximity of stores, suggesting a localized delivery or collection network. There is also a call to "join the revolution" and explore franchise opportunities, indicating business expansion goals.

Additional Information and Contact

The ISO Sushi website provides sections for latest news, menu exploration, and store location searches. The platform includes links for terms, privacy, and FAQ information. Visitors are encouraged to stay connected through digital channels, and the site notes the use of cookies to enhance user experience. The footer acknowledges the brand's presence and the technology used to build the site.