Ittria Reviews

Took hours to upload my samples then it kept refreshing and stopping my application process really poor

HR is currently closed for my future employer gave in documents showing I had passed interview and awaiting correspondence for my start date They have claimed that this is not proof of employment and as HR is closed I have no way of proving it otherwise very dissapointed in the added stress during moving in a pandemic They clearly do not understand the unique circumstances of the pandemic and are not willing to follow guidelines for referencing during the pandemic where HR is often at the moment closed or not available I would not recommend them to letting agencies at the moment as this is honestly such a disgraceful way of handling Covid-19 and has complicated an already stress filled experience for me as a Canadian trying to navigate moving house in the UK this has been 10x more stressful and complicated then any move I ve done in Canada Futhermore customer service on the phone was abysmal person I was talking to cut me off several times without letting me explain anything and would often tell me no before the sentence came out of my mouth 0 10 not helpful and very confrontational company

I am not a fan of leaving poor reviews and the staff are friendly However poor service overly complex referencing system extremely slow replying to enquiries doesn t payout overly complex amateur utilities referral and void system There are better utility transfer companies out there

An atrociously bad website Would use literally anything else if given the choice I was required to use this service while applying for a rent of an apartment All in all the experience was most unpleasant and frustrating The website has severe deficiencies in almost every aspect of its design and function Here a non exhaustive list of the problems - The website is horribly optimized and a huge drain on the computer s resources It makes the fan spin like crazy and even almost freezes up slower computers I can t imagine how a site like that could possibly use resources that aggressively It could be mining bitcoins in the background for all I know - The essential file upload function is broken and unresponsive Some documents fail to upload without a clear error message even though they comply with the advertised size limit This problem seems to be known to the staff as there is even an help text telling you to send the documents via email if the upload doesn t work Doesn t excuse the not working part though - The document upload page has samples for the documents required In fact these samples are just a mostly empty PDF with document sample 1 or similar as the only content It does nothing to enhance the user experience - There is a side bar showing the progress of the information entry suggesting some modern UX design being at work However you can t use that side bar to navigate to the pages indicated Instead you have to use clunky back button on the individual pages and wait out long loading times - The last page is a request for consent to handle the date It includes a signature field This is in fact just a regular text field but bigger and with a fancy font I don t know in what worlds that constitutes a signature and highly doubt that it holds any legal weight - The consent page provides the options to allow the use of your data for electricity and broadband marketing As other reviewers pointed out that is a bad look for a mandatory service handling most sensitive personal data At least it is distinguishable from the mandatory consent check boxes by way of small red start or their absence I would advise any landlord or renting agency to use literally any other service over this one For the operator of the website I would suggest firing the whole development team or never working with them again in case of an external contractor and starting the website development from scratch using at most the basic visual design

you have to have account joke 1 I dont want or need an account more passwords joke 2 Form is a pain to fill in for a gaurentor they want to much personel info no wonder there is so much identity theft Pathetic people and companys Gaurentor could be done so simple but no we want to make money Even Trust Pilot want to give you an account and email address to send more emails i dont want

Beyond irritating Appalling form filling experience

This company switched my energy provider without my consent or even having the courtesy to inform me

This company unknown to us put Scottish Power as the supplier for a property we rent We were and still want to remain with the supplier we have picked which we ve done for the past 8 years Trying to contact this company is a joke all you get is answer phone to email them and they say they will get back to you in 2 days I have discovered today 16 9 21 that they are a partner with Scottish Power now that s what I call dodgy We have now contacted our MP as we are getting no satisfaction from the letting agents or Ittria

Difficult to use It s not user friendly Rejects document uploads even if they are the below the required size limit There are disguised marketing at the end that look like required boxes that need ticking to submit

Attempted to compete a reference application - had to pause half way When I tried to log back into my account it just wouldn t work was sent password reset after reset did this 5 times and still wouldn t work Emailed help contact - no responseNo one answering the phone either I am due to start my tenancy in 2 days and will most likely be unable to do this because of all of the clerical incompetence