Jamesdean Reviews

Estate Agents in Abergavenny Brecon and Builth Wells Mid Wales

4.85
26 reviews
Excellent Rating
Based on 26 user experiences

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AI Review Summary Based on 26 reviews

Overall customer experience with Jamesdean is overwhelmingly positive, with numerous reviews praising the exceptional service quality. The staff, including Richard, Lucy, David, Emily, and Victoria, are consistently described as friendly, helpful, professional, and going above and beyond. Service is noted as excellent from start to finish, with agents providing strong support through complex processes like probate sales and overcoming delays from other parties. Communication is highlighted as clear, prompt, and regular, keeping clients well-informed at every step. The marketing materials, such as photos and sales literature, are frequently commended for their quality. The agents are praised for their persistence, patience, and diligence in achieving sales even in difficult circumstances. The overall satisfaction is extremely high, with many clients stating they would use the agency again and highly recommend them. However, one review indicates a negative experience with the rental process, comparing it to a stressful job interview where interest does not guarantee success. Delivery of service is consistently praised, but external factors like slow conveyancing and unresponsive sellers are noted as industry-wide hurdles. The returns policy is not mentioned in any of the provided reviews.

What customers love
  • Exceptional staff friendliness and professionalism
  • Excellent communication and constant updates
  • Support through complex and lengthy sales
  • High-quality marketing materials (photos, literature)
  • Strong persistence and diligence in achieving
Common concerns
  • One negative rental process compared to

Last updated 4 months ago

S

Lucy at Builth was brilliant

Lucy at Builth was brilliant she helped us all the way through our purchase and kept us informed as things progressed especially when there were niggles that needed overcoming - we love this house but if we ever move - we ll be using this company and lucy in particular
N

Well done on the sale my house James

Well done on the sale my house James Dean Builth Wells Richard Close and team were on top of everything and kept me fully informed throughout the selling process Their professional approach throughout was faultless Any delays were solely down to the purchaser and his lawyers who failed to be informative or helpful as the sale progressed but with the skilful negotiating and continual support from Richard and staff the sale was brought to a satisfactory conclusion What a difference from my experience when originally purchasing the property At that time I had asked the Vendor s selling Agents Chancellors of Llandrindod Wells if they could recommend a local law firm to handle the Conveyancing for me as a cash purchaser I was told that Chancellors had an in-house law firm they could recommend That firm were not local at all but based in Bedford and were completely useless Then it took from November to the following April to finally complete on the purchase with little by way of explanation or input from either the recommended lawyers or the selling agents and during that frustrating time I was contacted by a Sales Progression Executive working for Chancellors who knew nothing at all about my proposed purchase or the property and who subsequently progressed nothing at all That entire experience was a nightmare as a result Thankfully when it came to selling I had done my research and seen James Dean boards go up then show a sold sign shortly afterwards and it was clear there was only one firm of Estate Agents operating in the Mid Wales area worth talking to I was not proved wrong To anyone seeking an opinion I can thoroughly recommend James Dean s Builth Wells office as being the go to Agents to handle a property sale You will not be disappointed Colin Midgley
S

Positive Experience

If you are looking for a positive Estate Agent then James Dean in particular Richard and Lucy then this is the Agent for you
K

Many thanks to Richard and Lucy for

Many thanks to Richard and Lucy for their efforts selling our property it was a challenging process but they got through it with their persistence and professionalism Well done
J

Lucy was extra helpful while I was

Lucy was extra helpful while I was looking for a Buy to Let in Llandod She flagged new rental regs and recommended trades after I completed There are a few hurdles around safety certificates conveyancing also takes ages atm Not all sellers are responsive so a good agent knows when to nudge and intervene I would happily recommend Lucy as a supportive agent to get on board with Not all transactions flow as we would like so it matters Thanks Lucy
E

We went to James Dean after an unhappy

We went to James Dean after an unhappy experience with another Abergavenny estate agent What a difference I cannot recommend them enough They are honest and open estate agents and very hard working Thanks to everyone at James Dean for all your help selling our house
H

The Best Estate Agents - Highly Recommended

I have no hesitation in recommending James Dean The Estate Agents especially Richard Close The whole team worked with great patience and diligence to achieve a difficult house sale for us in a most professional manner and with very reasonable fees I believe they should always be the first choice for anyone selling a house
R

I very rarely write reviews but felt

I very rarely write reviews but felt compelled to do so because of the high standard of service I received whilst purchasing a property with James Dean Richard was wonderful to deal with during quite a tricky purchase Helpful communicative and full of recommendations for local solicitors surveyors removal companies and lots more I would recommend James Dean to friends and family
J

Would highly recommend James Dean for

Would highly recommend James Dean for selling your property We have just had a fantastic service from them from start to finish Professional understanding efficient and easy to deal with
D

Richard Close of James Dean acted for

Richard Close of James Dean acted for me as agent when seeking a purchaser for a 2nd floor flat Due to delays with solicitors and the probate office the sale took almost a year to complete Throughout that time Richard was helpful patient friendly and responded promptly to enquiries He accommodated the proposing purchaser on 3 lengthy visits to view the flat He was never in a hurry to close a consultation and he kept me fully up to date on developments something my solicitor did not do A thoroughly considerate and efficient service
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