Jamesdean Reviews

Estate Agents in Abergavenny Brecon and Builth Wells Mid Wales

4.85
26 reviews
Excellent Rating
Based on 26 user experiences

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AI Review Summary Based on 26 reviews

Overall customer experience with Jamesdean is overwhelmingly positive, with numerous reviews praising the exceptional service quality. The staff, including Richard, Lucy, David, Emily, and Victoria, are consistently described as friendly, helpful, professional, and going above and beyond. Service is noted as excellent from start to finish, with agents providing strong support through complex processes like probate sales and overcoming delays from other parties. Communication is highlighted as clear, prompt, and regular, keeping clients well-informed at every step. The marketing materials, such as photos and sales literature, are frequently commended for their quality. The agents are praised for their persistence, patience, and diligence in achieving sales even in difficult circumstances. The overall satisfaction is extremely high, with many clients stating they would use the agency again and highly recommend them. However, one review indicates a negative experience with the rental process, comparing it to a stressful job interview where interest does not guarantee success. Delivery of service is consistently praised, but external factors like slow conveyancing and unresponsive sellers are noted as industry-wide hurdles. The returns policy is not mentioned in any of the provided reviews.

What customers love
  • Exceptional staff friendliness and professionalism
  • Excellent communication and constant updates
  • Support through complex and lengthy sales
  • High-quality marketing materials (photos, literature)
  • Strong persistence and diligence in achieving
Common concerns
  • One negative rental process compared to

Last updated 4 months ago

E

Rent recruitment gone bad

The agency is allowing the letting process to be similar to the job interview process After viewing the property customers are submitting applications The landlord receives all applications and chooses the candidate Visiting the property even from far away and being interested in taking it does not guarantee that you will be the chosen one Agency will not care that you wasted your time and money in arriving to view the property They only accommodate landlord wishes and own business I would be embarrassed to allow such practice to take place either as a landlord or an agent I would understand such a process if the landlord will be paying me for staying at the property Isn t it the other way around I have to be chosen Have you gone mad It is revolting how can you treat people like this I hope one day you will become a victim of what you are creating Shame on you Readers if you have any shred of self-respect left in yourself object to such practice or allow yourself to be treated like rubbish The landlord chooses the tenant You are chosen to stay and pay rent I can t believe it LOL
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