Jcleisure Reviews

Terrible Fridge don t work belts were never fitted so battery was ruined Had all this fixed with a proper garage There should be 5 springs there are 1 so awful drive Boiler does not work take k leaks The list goes on Notice you can t leave a review on their site and if they let you they censor them Wish I had never met these people Stay clear once you pay they don t care

SOLD A POTENTIAL DEATH TRAPWe bought our Autotrail Chieftain on the 23rd July 2019 from J C LEISUREHARBOUR ROAD RYETN31 7TEWe were assured that all checks had been carried out and the vehicle was perfectly road worthy with a check list to support this The fact of the matter is the vehicle could have killed us The Chieftain had remote control steadies that on two occasions deployed spontaneously whilst driving drivers side front and drivers side rear This happened once as I pulled off my drive and once on a main road Both times fortunately I was driving slowly the motorhome came to a grinding halt and was blocking the road until I was able to force the steady back manually into the raised position The remote control did not work if I had been driving on a motorway at 70mph and this happened it could have turned the vehicle over and being 4500kg it would have been catastrophic I have since had the steadies removed This was the worst incident from a catalogue of errors from J C Leisure We waited two weeks before we could collect the vehicle because of the so say extensive checks that were being carried out The full two day valet which was not done Service and MOT Habitation which was not done Additionally we asked for a solar panel to fitted which was not done On the day of collection we had to drive 160 miles and were assured by Paul that even though we were arriving after 5pm it was normal practice and he would often be there till 7pm carrying out a full hand over On our way at 4 30pm we were phoned by a member of the sales team saying that they would be closing at 5pm and no one would be there for the hand over Paul had taken the day off After many phone calls it was agreed someone would meet us there When we arrived we discovered The solar panel had not been fitted which I found out when I climbed the ladder to look on the roof otherwise we would have driven off assuming it was there The valet had not been carried out The vehicle was filthy inside and out The carpets were stain and bleached from the sun The rugs left in the garage were stinking of urine The reversing camera didn t work Only one ignition key and I was assured there was two full sets In my opinion the checks and tests had not been carried outOn our first outing the motorhome flooded as the water pump was faulty we have since had that replaced On top of that the wiring to the hot water heater had been stripped out and we have had to have that replaced This is conclusive that the test hadn t been carried out otherwise these faults would have been discovered Paul told us that there would be a full demonstration of all habitation equipment on collection but there was no water on board and no gas bottle attached so this was not done we were just given a brief explanation We had to leave the motorhome for a further day at J C Leisure for the solar panel to be fitted the reversing camera to be fixed and the valet to be done Fortunately we had friends nearby where we were able to stay we ask for the vehicle to be delivered to us there due to the inconvenience It arrived late the following day solar panel fitted camera fixed but still filthy and stinking as before the valet had not been carried out by this time we had paid in full We have tried to communicate with the sales team on many occasions to get some answers regarding the long list of issues the most serious being the steadies they were all including the directors unapologetic and dismissive We believe we should have been offered some compensation We paid 25 000 for this vehicle and should have received better customer service and after sales support We are still finding faults and working through them the most recent being another leek in the shower and a seized valve in the external shower point Paul really spun us a yarn telling us that the Chieftain had only had one previous very careful owner and that it had been very well looked after with many upgrades added When infact we are the 8th owner He blatantly lied In our opinion J C Leisure is an unscrupulous ruthless company and we would advise anyone considering buying a motorhome or caravan to look elsewhere This was supposed to be a dream come true and we have invested a huge amount of money this has been trivialised and tarnished by Paul and the rest of the J C Leisure team SHAME ON YOU ALL

I put a deposit on a Fiat Ducato Motor Caravan in the middle of October 2020 Due to high demand I was told I could expect delivery around March 2021 The Van arrived at jc leisure on 19th March 2021 and I was told that the paperwork had been sent to DVLA that day A couple of weeks later I received a phone call asking me to collect the vehicle on 15th April On checking the DVLA website I could see that the van had not been registered I told them that I would not collect until DVLA had registered it and was showing on their website as such The reply was it s ok you can collect the paperwork has gone in I refused to collect and drive an unregistered vehicle I then had to wait until 7th June to collect DVLA insist that it only takes 6 - 8 weeks for this due to Covid but my registration took 11 weeks On 7th June we went to collect Paul the salesman was off sick so someone from the workshop was to do the handover he showed us some of the inside but not the various knobs and switches for gas water etc and then took us outside to show us how to fill water and change the toilet cassette that s when things got very upsetting as he opened the cassette compartment door and pulled out the cassette we were hit with an appalling stench of stale urine We were ushered back into the showroom whilst he took the van away to be cleaned When it came back this person put some diesel in the tank assured us everything was ok and we had to leave Two weeks later and the van still smells of urine It appears that while sitting in their compound any Tom Dick or Harry was allowed into the van unsupervised One of these people had urinated into the toilet without opening the flap into the cassette then over the next few weeks it had gradually seeped through I am disgusted that this was allowed to happen I paid for a new van it feels more like a second-hand one We also found there was no LPG in the tank although we were assured that it was filled I wrote letters of complaint to the directors which have been ignored If asked I would tell anyone wanting a motorhome to shop somewhere else certainly not at jcleisure

Shocking after sales service purchased a very expensive motorhome 21 plate on handover by a very inept young person it was clear he was clueless on any of the functions of the van In fact 2 1 2 months later the van has only just been fixed and we are now able to use it The service department is Shocking and the only people in these premises that actually know what they are doing is Tatiana and Paul Paul however doesn t seem to particularly care once he has sold the van and no one has actually apologised Sadly business is too good at the moment but I would never ever buy from this incompetent organisation again Extremely poor after sales and rude mechanics I have never spoken to anyone at this company in a rude way or certainly abused them The 1st motorhome went back after 20 days with water ingress where the panel in the garage had separated so clearly not checked adequately by service department The second new one we traded in but that also had a mechanical fault The replacement van took 2 1 2 months to be fixed The response to my review is shocking as its my review and I have never abused anyone and JC know that Truly appalling just need to look out all the negative reviews The positive reviews are from people that haven t even purchased a van so possibly fabricated JC tried to remove my review but as I had proof of purchase it has been verified as genuine by Trustpilot The response is further evidence of their lies and poor practice

Following my previous negative review after spending 70000 on a motorhome that took 2 1 2 months to fix from faults evident on handover I asked the reply from JC to be corrected as it was incorrect and lies I have never sworn at anyone in this company although my husband said the organisation is expletive rubbish The response also gave an email for Charlie if I had any concerns re the reply I emailed and true to form no response over a week later I have also asked trustpilot to review this company as some of the positive reviews are repetitive and very dubious If you re thinking of buying from this company please be careful and read all the reviews particularly from people who have actually purchased

Absolutely furious that my brand new Elddis 196 is falling to bits thanks to poor workmanship Spoke to Elddis who actually hung up on me when I stated their customer service was shocking and they refused to help JC Liesure have not returned my email after I said I was not happy with the vehicle

We would strongly advise against selling your vehicle with this company The service communication and payment have all been completely unsatisfactory so much so that we have requested to make a formal complaint which has also failed In summary Paul the Sales Manager made no effort to keep us informed at any point of the sales process No messages left requesting him to contact us and there were many were returned Once the sale was confirmed we were still not kept informed of when it would be complete or indeed what we would be paid We had to call Paul continually to reach him as he was still not returning our calls None of the information he then gave us was correct and we could not contact him Payment was not received We were unable to contact accounts directly as they are outsourced and no number is available just an email which we never received a response from We were also unable to make a complaint as the Management above Paul are also off site and JC Leisure will not provide their information - they took our details and said they would pass it on and we would be contacted Essentially not a useful complaint procedure We have finally received our payment but it has been a long and difficult path to get here - and so far still no contact from the JC Leisure Management to address our issues