Jeenaa Reviews

I was gifted a gorgeous mustard bag by my very lovely friend Ruveena The quality and style is perfect Absolutely love it kept for special occasions only Very unique styles of bags

I ordered the brown jeelo bag the quality is amazing and it s a perfect smart work bag or day bag Purchased as a gift I might end up buying one for myself

Beautiful bags and excellent customer service Thank you

Fantastic product love it so much Great transaction will buy again

What a brilliant family run company Ordered bag for daughter It never arrived as expected due to Royal Mail strikes then going round Scotland I emailed at the beginning and was advised that would send 24hr tracked and that they had popped a gift in box I suppose for inconvenienceEvery email I send I get a lovely email back It has not deterred me ordering from them again as their products are amazing They just need a reliable delivery company

So pleased with my bag The quality is insane and my little green wallet Thank you

Great customer service beautiful modern versatile and quality handbags Exactly as adverted Very happy with my purchase and I cannot wait to wear them

Bag is lovely and special I am very satisfied

Oh where to start I ordered the Rhea Buckle Bag on pre-order way back in April It was meant to be shipped around two weeks later after I d ordered I didn t hear anything I waited until the end of April for them to contact me with an update but I received nothing So I contacted their Customer Service team to cancel my order as receiving the bag a month later than when it was meant to arrive is no good also I was suspicious as to the reliability of this website after their lack of communication about the delay in the first place Unsurprisingly during an e-mail back and forth of about 3 days they kept trying to convince me that it would be shipped soon I advised them that I d like to have my contract cancelled a natural right as a consumer especially when the terms of the sale had been breached so egregiously This continued until mid-May with excuses about great new business changes Then I was contacted by their Creative Director Suveena about once again their great new business changes I wrote the same e-mail about my right to a refund as a consumer material breach of the contract etc for the millionth time it felt like and finally got confirmation from Suveena that my refund would be processed I received no confirmation from the Jeena Customer Service about the cancellation of my order I had to keep contacting Suveena for another three weeks to ask about the refund as I still hadn t received anything She finally responded on 7 6 with a promise to look into it that week I got a notification that my order was cancelled from Jeena and one from PayPal about a pending refund It remained pending for a long while which made me even more suspicious as to whether this was a genuine refund or whether something shady was going on so I opened a dispute with PayPal Received my money back the next day whether this is a coincidence or because of my PayPal dispute I am not sure Either way cancelling an order should never be this difficult In short Jeena s business practice seems shoddy at best and shady at worst It seems they rely on their consumers not being fully aware of their rights as a consumer It s shameful that someone has to have a legal background and or knowledge about terms of a sale contract in order to get a refund from this business I am sure that some of the waiting time for my emails had to do with business changes this is fine I only buy from small businesses or secondhand so I understand that small businesses may not have the same capacity as a conglomerate to keep up a very responsive customer service mechanism However I felt that the delay tactics telling me it would be shipped over and over again when I was asking for a refund seems shady to me I would advise doing business with Jeena if you do make sure you use PayPal so you can open a dispute and not have to deal with their customer service team

This is the worst quality if bag I have ever used after only two times of using it the metal part of the handle broke