J
Janet Logosu
Almost a scam
Oh where to start I ordered the Rhea Buckle Bag on pre-order way back in April It was meant to be shipped around two weeks later after I d ordered I didn t hear anything I waited until the end of April for them to contact me with an update but I received nothing So I contacted their Customer Service team to cancel my order as receiving the bag a month later than when it was meant to arrive is no good also I was suspicious as to the reliability of this website after their lack of communication about the delay in the first place Unsurprisingly during an e-mail back and forth of about 3 days they kept trying to convince me that it would be shipped soon I advised them that I d like to have my contract cancelled a natural right as a consumer especially when the terms of the sale had been breached so egregiously This continued until mid-May with excuses about great new business changes Then I was contacted by their Creative Director Suveena about once again their great new business changes I wrote the same e-mail about my right to a refund as a consumer material breach of the contract etc for the millionth time it felt like and finally got confirmation from Suveena that my refund would be processed I received no confirmation from the Jeena Customer Service about the cancellation of my order I had to keep contacting Suveena for another three weeks to ask about the refund as I still hadn t received anything She finally responded on 7 6 with a promise to look into it that week I got a notification that my order was cancelled from Jeena and one from PayPal about a pending refund It remained pending for a long while which made me even more suspicious as to whether this was a genuine refund or whether something shady was going on so I opened a dispute with PayPal Received my money back the next day whether this is a coincidence or because of my PayPal dispute I am not sure Either way cancelling an order should never be this difficult In short Jeena s business practice seems shoddy at best and shady at worst It seems they rely on their consumers not being fully aware of their rights as a consumer It s shameful that someone has to have a legal background and or knowledge about terms of a sale contract in order to get a refund from this business I am sure that some of the waiting time for my emails had to do with business changes this is fine I only buy from small businesses or secondhand so I understand that small businesses may not have the same capacity as a conglomerate to keep up a very responsive customer service mechanism However I felt that the delay tactics telling me it would be shipped over and over again when I was asking for a refund seems shady to me I would advise doing business with Jeena if you do make sure you use PayPal so you can open a dispute and not have to deal with their customer service team