Jollyroom Reviews

Jollyroom fi Pohjoismaiden suurin lastentarvikeliike netiss

jollyroom.fi
3.62
93 reviews
Great Rating
Based on 93 user experiences

Rated 3.62 out of 5 by 93 Happy Customers

45.2%
16.1%
11.8%
9.7%
17.2%
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AI Review Summary Based on 93 reviews

Customer experiences with Jollyroom are highly polarized, with many praising fast delivery, good prices, and product quality while others report severe issues with customer service and order fulfillment. Frequent positive feedback highlights consistently quick shipping and competitive pricing across baby and children's products. Many repeat customers express satisfaction with the easy ordering process and clear website navigation for Finnish users. However, a significant number of negative reviews cite extremely poor customer service responsiveness, with emails unanswered for days or weeks. Delivery problems are common, including orders not arriving, being sent to wrong addresses, or taking far longer than promised. Returns and warranty claims are described as a nightmare, with customers facing unresponsive support and complex procedures. Product quality complaints include defective items, missing parts, and misleading product images. Pricing inconsistencies, such as items being canceled due to 'pricing errors' or dropping in price shortly after purchase, have also frustrated customers. The website's lack of English and Swedish language support is a barrier for non-Finnish speakers. Overall, while Jollyroom offers value and speed when things go right, their after-sales support and logistics management are major pain points.

What customers love
  • Fast and reliable delivery is consistently praised by a majority of customers.
  • Products are frequently described as good quality, durable, and as expected.
  • Competitive pricing and good value for money are highlighted in many reviews.
  • The ordering process is straightforward, easy to navigate, and user-friendly.
  • Packaging is generally well-done, appropriate in size, and protects items during shipping.
Common concerns
  • Customer service is extremely poor, with slow or no responses to inquiries and complaints.
  • Delivery issues are common, including long delays, wrong addresses, and orders not arriving.
  • Returns, refunds, and warranty claims are difficult, often requiring repeated contact with no resolution.
  • Product defects, missing parts, and items not matching descriptions are frequent problems.
  • The website lacks English and Swedish language options, making it hard for non-Finnish speakers to use.

Last updated 1 month ago

O

I bought a silver cross pram 6 months

Can t be sure that you will get what you ordered I ordered Bumbleride Indie Clay and got instead Sea Glass Had to wait several days for an answer to their error and did not receive a reasonable solution just send it back at their expence because they do not have color Clay anymore Like my time and fuel do not cost anything Why send the wrong color at all if you do not have right one So disappointed
C

Extremely long realization and

I ordered stuff from website 2 weeks ago and still did not get it Just because they sent it to the post boxes and it does not fit there So my order stuck somewhere on the way and now I have to solve the problem myself with post office Is it really that complicated to organise delivery correctly
P

I ordered a baby safety fence to

I ordered a product almost two weeks ago and still no sign of it have been writing to customer service with no reply
P

my order still didn t arrive

I bought a silver cross pram 6 months ago and noticed the push chair assembling was wrong almost a month now since i have complained and nothing has been done about it my baby has outgrown the carry court i am very disappointed about this odeal
N

My children steel wait

Extremely long realization and delivery We are still waiting for the items we ordered over a week ago There s no way to contact with the customer service
M

Always mistakes

I ordered a baby safety fence to upstairs Buying was easy and nice Deliver fast and good Lovely How ever the instructions to put it together were lousy I v ordered much from different places and build myself Everyone laughs at Ikea instructions but they are easy compared to Jollyroom None of the pictures reflected the real thing I will avoid this store the rest of my life
A

Bad delivery times

The quick delivery took almost two weeks
T

Every time I need a product the price I

Every time I need a product the price I check has gone up I used to shop more
Y

Delivery address

I ordered as a gift and the delivery address was specified and in the confirmation of my order is the gift address but in the tracking number shows that it s coming to my address not to where i specifically specify i wanted to send it which is in another city I call 3 times to you customer service during the time when is open but was impossible to communicate with anyone Package has not yet arrive so i hope is a mistake in posti website and it actually gets delivered to the address i ask for
M

Extremely Poor Customer Service

Extremely Poor Customer Service Experience - Urgent ComplaintI am writing to express my utmost dissatisfaction with the service I have received from your company I am extremely disappointed and frustrated with the level of customer care and delivery experience I have encountered Firstly your customer service has been abysmal It has been incredibly difficult to get in touch with a representative and when I finally managed to do so the assistance provided was unhelpful and failed to address my concerns adequately This lack of attention and support is completely unacceptable Moreover I attempted to file a complaint through your website only to find that it was not functioning properly The technical issues prevented me from registering my complaint and left me feeling unheard and ignored This is a clear indication of the poor attention to detail and disregard for customer satisfaction Additionally the delivery of my order was a complete disaster Not only was it split into four separate shipments but each part was also sent to a different address This careless mistake has caused significant inconvenience and frustration on my part It is inconceivable that such a basic error could occur and reflects poorly on your company s organizational abilities To add insult to injury the invoice for my purchase arrived much later than expected further highlighting the overall lack of efficiency and reliability in your operations Based on this horrendous experience I can confidently say that I will never consider doing business with your company again I expect a prompt resolution to these issues and a sincere apology for the substandard service I have endured

About Jollyroom

Jollyroomilta kaikki tarvittava lapsiperheelle Lastenvaunut turvaistuimet vaatteet lelut lastentarvikkeet ja itiystuotteet edullisin hinnoin

United States

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