Joyousandfolksy Reviews

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joyousandfolksy.co.uk
3.97
97 reviews
Great Rating
Based on 97 user experiences

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Rated 3.97 out of 5 by 97 Happy Customers

60.8%
17.5%
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20.6%
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AI Review Summary Based on 97 reviews

Overall customer experience is polarised, with many praising product quality and customisation but numerous complaints about delivery and communication. Service quality receives high marks for responsiveness and helpfulness when issues arise, with many customers noting excellent customer service and quick email replies. Delivery times are a major pain point, with frequent mentions of long waits, missed occasions, and unreliable tracking. The returns policy is criticised for requiring customers to bear return shipping costs to the US, which is seen as unfair. Product quality is generally described as excellent, with items being well-made, matching expectations, and receiving compliments. Customisation options are highly valued, allowing personalised signs and gifts that delight recipients. Packaging is often noted as secure and protective, ensuring items arrive undamaged. Communication is praised for being proactive with updates, though some find it automated and unhelpful. Overall satisfaction is high among those who receive their orders, with many stating they would recommend or repurchase. However, significant dissatisfaction exists due to delivery delays, misleading location information, and poor handling of problems.

What customers love
  • High level of customisation/personalisation options
  • Secure and protective packaging
Common concerns
  • Extremely slow and unreliable delivery times
  • Misleading company location (US-based, not UK)
  • Poor returns policy requiring customer-paid international

Last updated 4 months ago

G

Not as described

I wish I had read reviews on here before ordering All I can do is echo previous reviews I ordered a personalised hard wearing door mat which took a long time to arrive but did arrive eventually The embroidery is very good however I wouldn t describe it as a hard wearing doormat which is how it was advertised It is more like a bath mat the pile is quite thin so I don t think it will serve too well as a door mat We ve decided to keep it mainly because we can t be bothered with the hassle of trying to return it for a refund but we will use it at the back door which is used very infrequently That way it should last more than a few months I wouldn t buy from this company again if this is an indication of the quality of their products
C

Worth the wait

Once i ordered my sign i received a confirmation e mail I received a discount It took over 30 days to arrive but the hold ups was the backlogs at customs I am delighted with the sign It was worth waiting for Thd company have been very helpful and easy to deal with
L

2nd order was successful

Had to re-order the 2 items I had previously ordered First 2 were lost in the post 2nd attempt was successful Very pleased with the signs The team were excellent in getting the 2nd order to me Quality of the product is very good
L

Taking pride place on the Patio

I ordered one of the quirky amusing Patio signs as a surprise present for my partner as we d just had a patio area landscaped completed It took about three weeks to arrive good job it wasn t a birthday pressie but I hadn t read the reviews before purchasing because a LOT were saying very negative comments regarding how long items were taking to arrive She had absolutely NO idea what it was when I gave her the package but she was delighted and I was over the Moon with the finished product I put it up straight away and everyone who s seen it is very impressed with the quality A great buy thanks
I

Honest review

I really like my sign it s good quality and goes well with our new patio I would just advise that anyone ordering make sure you give plenty of time mine took much longer than the times given and missed the occasion I had ordered it for which was a little disappointing Despite this I really like the sign am looking at buying another
J

Great customised item very pleased

Great customised item very pleased Poor delivery timescale would be the only factor in looking elsewhere
L

Great customer service

Great customer service kept informed of progress Unusual gifts of tin signs which can be customised to resemble recipients I bought 3 as gifts 2 for Christmas and one to take to Australia Would recommend
C

Lovely product delivered to timescale

Lovely product delivered to timescale Lots of great comments from visitors to our garden Would recommend
A

NICE LITTLE SIGN

TOOK A LITTLE WHILE TO COME BUT THE SIGN I ORDERED WAS WELL WORTH THE WAIT CUTOMMER SERVICES VERY HELPFULL TOO
S

Door mat

The mat looks great Clear writing and picture The only drawback was the time it took from placing the order to delivery I had previously received a plaque which we were also very pleased with

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