Overall customer experience is polarised, with many praising product quality and customisation but numerous complaints about delivery and communication. Service quality receives high marks for responsiveness and helpfulness when issues arise, with many customers noting excellent customer service and quick email replies. Delivery times are a major pain point, with frequent mentions of long waits, missed occasions, and unreliable tracking. The returns policy is criticised for requiring customers to bear return shipping costs to the US, which is seen as unfair. Product quality is generally described as excellent, with items being well-made, matching expectations, and receiving compliments. Customisation options are highly valued, allowing personalised signs and gifts that delight recipients. Packaging is often noted as secure and protective, ensuring items arrive undamaged. Communication is praised for being proactive with updates, though some find it automated and unhelpful. Overall satisfaction is high among those who receive their orders, with many stating they would recommend or repurchase. However, significant dissatisfaction exists due to delivery delays, misleading location information, and poor handling of problems.
What customers love
- High level of customisation/personalisation options
- Secure and protective packaging
Common concerns
- Extremely slow and unreliable delivery times
- Misleading company location (US-based, not UK)
- Poor returns policy requiring customer-paid international
Last updated 4 months ago
