Kabayanremit Reviews

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3.82
76 reviews
Great Rating
Based on 76 user experiences

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AI Review Summary Based on 76 reviews

The majority of reviews for Kabayan Remit are highly positive, with users frequently praising the speed, reliability, and ease of use of the service. Many long-term customers express satisfaction with the convenience of the app and the helpfulness of customer service. A smaller but notable set of negative reviews details severe issues, including transaction delays, account restrictions, and refusal of refunds, leading some users to label the service as unreliable or a scam. Overall, sentiment is strongly divided between devoted advocates and deeply frustrated detractors.

What customers love
  • Fast and reliable
  • Easy to use
  • Helpful customer service
  • Quick transactions
Common concerns
  • Delayed processing
  • Strict compliance issues
  • Account restrictions

Last updated 2 months ago

N

USE ANOTHER REMIT COMPANY

My recent attempt using Kabayan Remit to send no more than 2k CAD was refused even after providing all the required documents ID Such as photo of myself holding passport recent paystub payslip and bank statements There are 2 possibilities why this has happened a Kabayan Remit is just a heartless corporation and operating with the same business mindset of an insurance or money lending company in that if they don t see any gain or profit then you will be denied to use their service b They are collecting information As we are living in an age where businesses and government agencies are becoming ever more daring in the amount and depth of questions they ask so too is Kabayan Remit possibly taking advantage of this fact that you require their service and therefore almost by your side as you re spending your hard earned money To say I do not recommend this service would be an understatement Better to say stay the hell away from this money sending service The KYC Know your client structure they are using in order to gather as much info as possible is far too intrusive To end this review I recommend using Remitly World Remit or Western Union as I ve never had a problem using their service and everything is straightforward And at the end of the day you can be a remittance company offering the best exchange rate but if the way you run your business is corrupt then possible customers clients such as myself don t mind spending or losing a little bit of money It s about trust peace of mind ease of use and not being treated like a number
A

Dodgy Remittance

This company are a total shambles of a company they would struggle to run a bath without a million questions first I will say this now this company get paid by people to send money around the world for them but my experience is that Kabayan Remit treat people who are customers with total disrespect and disregard They happily allow you to send your money to them with a promise to send your money to its destination without delay and without problems in my case a sum of 5000 Now comes the interesting part they do not tell you that upon receiving your money and sending a message with confetti falling down and congratulating you on your transaction that they have also sent you an email telling you they cannot process your transaction without more information from you The information they want is intrusive and in my opinion unnecessary they show a total lack of transparency in the first place by not telling you they require more information from you I will tell anyone thinking about using this company DONT DO IT There are many companies out there with a process that is less intrusive efficient and professional KABAYAN REMIT a message to you from me do not reply here apologising to me I have no wish to hear from you in any form You are not open and honest you ask in depth how people got their hard earned money and want all the proof in the world you may as well ask people for their shoe size and what colour underwear they are wearing TALK ABOUT BIG BROTHER you know more about me and my private life than I do PLEASE PLEASE ALL YOU LOVELY GENUINE PEOPLE OUT THERE WHO WANT TO SEND MONEY TO LOVED ONES OR EVEN YOURSELVES DO NOT USE KABAYAN REMIT THEY WILL SIMPLY SUBJECT YOU TO INTENSE INTERIGATION ABOUT YOUR FINANCES DISGRACEFUL AND SHOULD BE STOPPED TRADING
R

I have recently transferred on Saturday

This Remittance Company is very dodgy if not a scam Beware of their modus operandi They will accept your money and after a week will ring to let you know that your money is withheld for whatever reason they have then will refund your money for another week The bottom line is it appears that they are making profit out of your money for several days I hope I can be proven wrong Very frustrating So beware avoid the ordeal
L

Deleting this app just waiting for my

I have recently transferred on Saturday 25th November 2022 but my beneficiary says it still not showing into her bank account I am very disappointed that this day and age where technology is so advanced They have updated the apps showing claimed but it is false I work in Finance and this should not happened So sad to say I will be leaving your services Thank youDisappointed member
W

Really bad experience never again

Deleting this app just waiting for my refund accused me of using other peoples fund as I transferred money from my husband account have you heard of conjugal property and wont give my money back until now it s been like what 12 hrs wont process your remittances until you follow up I am looking in filing a bigger complaint to this company
B

I have been using Kabayan remit for a

We tried Kabayan for the first time and were really let down We registered with picture ID and selfie as requested not mentioned on the Website and we went through the remit process When we thought that was it we had a text and e-mail saying they needed proof of sufficient funds not mentioned on the Website We were sending 4000 which is below the 5000 acceptable amount stated on the website We called the company in London and were told we would need to send them a copy of one month bank statement When we said we would blank out sensitive transactions and only show the balance as it was a debit transaction and not credit they refused and said they wanted to see ALL our transactions So we cancelled and asked for our money back which they did but after 24hrs Filipinos may agree to this but not me My transaction like paying a shopping bill to ASDA has nothing to do with a remittance We sent our money with somebody else I would NOT recommend them and will warn people we know against using them Having just seen the response from Kabayan Remit nothing has changed In fact I am more angered by their response If I sent money today and I provided ALL their requirements including my month s bank statement what will happen in a month s time if I send again Will I need to provide again in order to PROVE I am NOT a money launderer and the month after that and after that If you do NOT check the exact same documents each time how you you know I am not a genuine seller You obviously did not read my comments as you state it was a large amount and yet it was below you allowed transaction You neither commented on that nor did you comment on the fact that certain important information is missing from your website
M

Sent 1500dollars to my mom 12hrs ago

I have been using Kabayan remit for a few months now I have encountered the same problem twice I transferred the payment online and took them few days to credit the remittance to the bank account after constant follow up The latest incident has not even been credited up to now I m making follow up for 3 days now but the same answer was given they will be notify me as soon as there s any development It is so frustrating and not good customers service
A

Scam remittance

Sent 1500dollars to my mom 12hrs ago and 1500 dollars to my husband 2hrs ago Until now they havent received the money and guess what i follow up and call the customer service and telling me that it will take 1 to 2 freaking days and it was not even mentioned or states in their app And they kept on insisting it was there Im not stupid that if i know it is 1 to 2days i will not use kabayan remit anymore because the money is urgent They need it in the philippines One of the male customer service i talked to hanged up on me also He cannot handle pressure from customer Im not even swearing Horrible service The money is urgent and their transaction fee is even higher even if they have higher ratea with other Very bad experience Im waiting to resolve this issue now because the money is urgent I demandes to speak to a manager or let the manager call me but they dont seemed to care I will not stop until o get my money back
S

No reward for loyalty

Please I beg you do not use this remittance at all I m a march customer They do delaying tactics not to send your money quick enough no matter documents you provide subject to compliance I have fulfilled all the documents required and yet still asking a lot Unnecessary documents poor communication with their members One staff will email orsay something then another staff will say something different No communication unfriendly staff Jake none of the staff pretending he can t hear you put the phone down do not bother to ring back Is that the right customer service no Please if you do not want headache or stress please avoid using this remittance this is a scam remittance and I am involving the authority on this matter
M

Kabayan uses Metrobank bEWARE

Me n my family very sad very very sad today We ve used Kabayan Remit 7 8 years we ve been extremely loyal and compliance banned me from sending Im a plastics recycling consultant I earn pretty good income but this year 2023 hard year for us all We ve been struggling Bcos of big family I ve had to sell things like personal belongings n bank cash from sale of items plus I ve put my quad bike up for sale too so I can pay cash into my bank acct so I can continue to provide for all my children n family i gave kabayan Remit Compliance all the information to help them Of course I understand compilance have a job to do but banning me is very cold hearted n unfair i could have lied but im not a liar I told the truth n honestly answered their questions in truth I actually felt like I was being interigated by the compliance team Compliance asked me questions n I was very helpful in answering questions with truth of mine n my family s situation and my source of income They said I was sending more than I m earning well of course Bcos I m selling my personal things to raise money through a difficult time plus I have some cash savings and my Mum has loaned me well given me money Bcos I m her son and It isn t unlawful to sell my personal belongings to raise cash to aid n help provide for my kids family We ve all pawned items n sold things to get foods on the table n pay bills and I ve worked for 36 years and earned good income so I have some cash put by for rainy days in life Guess what Kabayan Remit repay my loyal custom by treating me poorly and like I m a crook They ve locked my account can you all believe this they leave me n my family struggling now I have to send money home to feed all kids milk rice diapers school bills rent etc - cold n ruthless of Kabayan Remit Compliance Happy to take my money n business for 7 8 years now we in global reccession we all struggling to survive ourselves n families I m gutted and very disappointed with treatment I ve received and above all really hurt Me n my family really depended on Kabayan Remit with sending money back home I m not a gold or diamond smuggler at all just a very simple loving family man and all my children are adopted I am taking care of sick homeless children with my wife bringing hope n giving roof n normal family life to all the kids and Kabayan turned their back on us and they know me n my wife do all this kind caring work to aid n help unfortunate children in Philippines Tell ya what Kabayan Remit you ve really hurt me n my family and we won t ever forgive you Shame on you Kabayan Remit Shame on you God sees all good deeds and bad ones too When you hurt someone you create a debt for yourself it s called karma I m done
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