I
Ian meredith
No follow up
Service not complete no following As advised
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AI Review Summary
Based on 71 reviews
Kantan receives predominantly positive feedback for its simple and efficient online booking process, which customers find straightforward and user-friendly. Many reviewers praise the professionalism, politeness, and knowledge of the engineers, who often arrive on time and perform thorough work. The service is frequently described as offering great value for money with transparent pricing and no hidden costs. Communication is generally highlighted as good, with prompt confirmations, updates, and easy invoice and certificate handling. Overall satisfaction is high, with numerous customers stating they would recommend the company and use it again. However, a significant minority report severe issues with reliability, including multiple appointment cancellations or no-shows without adequate notice. Some customers experienced poor administrative coordination, leading to scheduling confusion and wasted time. Complaints also mention incomplete services, such as adjustments leaving systems malfunctioning or a lack of follow-up. Delivery of service is inconsistent, with some engineers arriving late or not at all, causing inconvenience. The returns or reconciliation process, when offered, does not always fully address customer dissatisfaction from these failures.
What customers love
- Simple and easy online booking process
- Professional, polite, and knowledgeable engineers
- Good value for money and transparent
Common concerns
- Multiple appointment cancellations or no-shows
- Poor administrative coordination and scheduling confusion
- Inadequate follow-up or resolution for issues
Last updated 4 months ago
A
Andrew Mullins
The temperature was adjusted too low
The temperature was adjusted too low and some radiators are not working I needed to arrange another boiler service
D
David Adams
Had to take 3 days off work unpaid
Had to take 3 days off work unpaid because engineer didn t turn up when supposed to
S
Silas Ramsden
An awful experience
An awful experience The old adage applies here - if I could have scored my experience as a zero then I would have I gave up after three appointments were made without a service visit The first was cancelled due to lack of a technician the second was re scheduled on the day of the appointment and the third was a no show without notice Very disappointed and much inconvenience to myself Having said that the person I spoke from their service department was very good but was badly let down by the contactors he had allocated to the job Extremely poor experience and would warn others to be stay well clear UPDATE Kantan have questioned the integrity of my review and have tried to have it removed I can assure people that this is a genuine review and that I have provided the necessary documentation to prove this
O
Okay
Avoid this cowboy outfit
Booked a boiler service with possible trainee at Kantan for Monday 12th December between 8am 12pm engineer never turned up contacted Kantan they told me engineer was delayed at least they could have told me anyway never arrived at all He offered to rebook for today Wednesday and gave me 10 of the service cost as a goodwill gesture I got a confirmation email stating the date and same time with the cost which was 10 more than the previous cost contacted another trainee told me he would send me another email with the correct cost which never arrived Same scenario today waited yet again engineer never arrived excuse was they had lots of boiler repair call outs so boiler service was not priority but nobody called to let me know this Believe just a lame excuse they even asked if I wanted me to rebook an appointment for a boiler service obviously definitely not my advice beware of cowboy outfits such as theseComplete waste of time just avoid like the plague BEWARE OF THIS COWBOY OUTFIT
B
B B
No communication
Order a Tado thermostat with installation I could only use Kantan Selected my preferred day and two others as instructed Filled in all my details including my address Received an email to confirm my booking was a success but did NOT state the day Assumed it would be my preferred day Booked the afternoon off work The day before I thought Id better chase up the install only to be told they DID NOT install in my area and currently aren t doing installs due to the cold weather But I did not receive any communication about this they could not tell me when I could have an install No contact number and a very slow response on the only chat Would NOT recommned at all I now have lost an afternoon of work that I can not move No impressed at all with the poor service I would not recommned
L
Lawrence
Problems logging into Corgi Homeplan
Problems logging into Corgi Homeplan portal Poor service from the admin team in resolving the issue Now have to decide if I want to carry on working with CORGI HOMEPLAN after this experience as they have told me that this app is the only one they are using going forward I have had a look at the app and can t say I am that impressed