Kegel8 Reviews

This is the third probe I ve had to buy in 18 months They say don t extract it by the cable but how else They need to add a pull handle or similar by which to extract it Their 6 month guarantee is ludicrous

Made my symptoms worse Told no able to return as been user even though symptoms have worsened due to this 100 in the bin thanks to kegal8

Very upset at being refused a refund and told I did not study the product information on the website well enough before purchasing a product In fact I was very careful but the website information is misleading incomplete Misleading descriptions whereby the product can t be used for the intended purpose are against the UK law This has cost me a lot of money and the company has not even apologised once I had been using a Kegel8 device on and off for a few years and the probe wire frayed I purchased a similar new probe from the website after checking that it is specifically compatible with my device only to find out when I opened the package that they only include half the wire and it can t connect to the Kegel8 Apparently half of the wire is called the lead wire this half has the connector going into the Kegel8 device There are five still photos of the probe on the website none of which shows the end of the wire connectors You therefore can t see that it won t connect to the device And there is one video which if you look on a really big screen you might just make out the connectors but you have to have a big screen and be not just looking but poring over every millimetre of the image on screen to spot this There s no text mentioning you need an additional product the lead wire to connect the separately purchased probe to the device and use it There is no section or advice on replacing broken parts

I bought a Kegel8 Biofeedback Trainer at the beginning of April this year and immediately had problems with the device For a start the test mode did not work as the instructions described and which I initially found confusing but persevered and worked out how test mode did work The fun and games started with the training mode which did not respond properly when I did the exercises resulting in inaccurate readings which gave a false impression of my progress When I contacted Kegel8 I was told that this was because I did not relax properly between each flex but this was not the case Eventually it was agreed that I could return the for testing It was sent back to me described as tested and working correctly This was on 21st April I have not used the device since receiving it back because I have no faith in it but yesterday I decided to give it another go fitted new batteries and switched it on To my absolute fury it is even worse than it was before Now it does not even load the test programme properly It inflates the probe emits a number of buzz sounds and then switches off and yes I have made sure that the batteries are new and have a full charge To my even greater fury and disappointment I have left it too late to be within the 90 day return I agree with other reviews here that the customer service is not good and I am really disappointed I have phoned Kegel8 and been promised a call back but I doubt I ll get a refund now I just want to leave this review to warn others of my experience

I ordered kegel8 V20 which was advertised with a 90 day money back guarantee if not suitable or no improvement in condition I received my item and used it for a week during which time I developed a thrush infection I consulted with doctor who advised me to stop using appliance as this was the cause Contacted customer service which to be fair was always prompt with replies who advised me to return item minus the vaginal probe Everything went smoothly until I realised the company had only refunded me part of my money and had kept 45 upon contacting them I was advised that they had kept this money to pay for the probe wires and lubricant I was very annoyed as was expecting a full refund as advertised I had not used any of the lubricant they had supplied and this had been returned to them unopened So please be aware if you return this item like they advertise that you will be almost 50 out of pocket Save your money and download the NHS Squeezy app to do manual Kegel exercise plan

returned kegel 8 where returns policy was full refund if not satisfied but in the small print they deduct 27 99 for the probe This should be on the front page Disgraceful

I m afraid my experience is nit good I sent back my unopened and unused item back to kegel The outside box was just a slip in type not fixed They wrote to me to say it had been opened which it hadn t and they would not refund me despite promising they would at first Not a good experience as I needed the refund

Shipment not received I sent an e-mail asking about the product I purchased and nobody replied I really would like some explanation and if the Package doesn t come I would like my money returned Thanks

Very disappointed with Kegal up to now It seems like nobody reads the e mails and you can t get through to speak to anyone I have had 21 e mails in total from you up to now beginning on the 31st of October- all due to the fact that you sent the wrong probe which I returned for a replacement Mrs M C Cummings

Bought item and wanted to return and they are not interested and after too much hassle finally returned item but still waiting for Refund