Keysplease Reviews

Scam Warning

Warning Be very careful They will do every dirty trick not to give your security deposit back They made it an additional income They won t meet you on checkout and then they will create some damages and charge you 10 times more than the market price I suggest not to get in business with them

Do not book anything via keys please

Do not book anything via this company They just steal your money using the following scheme your final price differes from what was announced initially You cancel this placement immediately but the money they just don t return End of story

Never ever make booking via this

Never ever make booking via this dishonest company They will still your money It surprises me how much booking com doesn t value its reputation having them on board Well that says a lot about them as well

Worse rental company in dubai

Worse rental company in dubai They hire criminals as employees They robbed me of my deposit claiming I smoked even though I did not and they have no proof other than their lying employees and they scream at you like you are working for them not a customer a rude employees with the name yuhan or yujan lied to his managers to get cover other charges from another unit and charged me a smoking fee which is not listed on their contract and no smoking fee is listed any where Their manager and owner are both Lebanese and we don t have to say more than that they are well knows for scams I filled a complaint with dubai tourism department They need ti be stopped please don t rent from them I will dispute my credit card charge and make sure I get my money back and I will sue them for making me miss my flight and delaying me

This company is complete garbage

This company is complete garbage I was going to rent an apartment through them In order to give myself more time while organising the payment and to make a decision the woman I was in contact with asked for an AED 8 000 deposit just to remove the listing so I don t lose the apartment The communication over the phone got even more sketchy the price was one thing then it was another thing Always changing First there was an 10 deposit required then there was no deposit and the apartment is much cheaper The woman got even more desperate over the phone After seeing the bad reviews and knowing that I was about to overpay for the apartment I decided not to go through with it When I asked for the AED 8 000 to be returned now she s telling me it s non-refundable and I can t get it back Meanwhile before I didn t know it was non-refundable I was told that I was paying to get it unlisted while preparing to make the payment Crooks Scammers and extremely unprofessional Never book with these people

Scammers

Very unprofessional But great scammers Was booking monthly with them Asked to prolong for another month they were not responding for 2 weeks just to tell me later it s not available coz booked by the owner for another person Next few days it turned out they lost the contract with the owner The guy told me they messed it and he d prefer to keep me if he knew Now it s 3rd month I m trying to get back my deposit They are just ignoring me on Whatsapp Ah they also tried to scam me in the last minute Requested to pay for an apartment where I moved to knowing they are losing the contract with the owner the same day UpdateMy past messages Dec 15th Hi Ruwaida same topic again Didn t receive the transfer Dec 19th Ruwaida morning Any update please Dec 26th Hi could you please give me any feedback She Wow you didn t get refund yet Me NopeJan 23rd Hi Still reminding of myself That s outrageous Can it be settled tomorrow No responses and only then I posted this review Today Feb 4th Morcel Ruwaida their customer shame representative contacted me IN CAPS that I m damaging their business and it was refunded to you by accounts from CBD bank on December 16th hence you do not have the write to post this review we have not done anything wrong with you - except ignoring my messages about refund for 2 months Actually that was fun I checked and of course they never refunded me not on 16th not later She finally refunded later today keeping on shouting at me to remove the review since the refund is done Yes I told you it skipped me because accountant informed it s refundedYou are damaging not only the business but also me as employee Now you have the refund right And you still doesn t want to remove it Well maybe that s the point These kind of employees should have no close proximity to the customer service so I would rather do a favor to other tenants I keep all the screenshots from whatsapp just in case R would like to start disputing she wasn t ignoring me or anything Good luck everyone

Crooks

Crooks Rent nothing here They promise a lot but do not deliver Service is unbelievably bad

Keep as far away as possible Very unprofessional Needs a lot of working doing on the property It s a dump

Firstly I would highly recommend staying away from this property Company The company who own this property does not seem to be professional at all it is very difficult to contact them The will never respond to emails unless they want money from you They never answer there calls they would rather text through WhatsApp The list could go on with the amount of problems this property had Here is just some of the problems we had - There was blood on the bed sheet not sure if they have been changed - There was pubic hairs on the bath - When we arrived we asked for bottled water but got that late on arrival as we had to sterilise bottles and make baby milk we did inform them before hand and they did say yes it will be provided - Shower drain don t take the water down very quickly seems to be blocked - Feathers coming out of the pillow not safe environment for an infant - Balcony chair arm rest is broken - Bath accessories are chipped Looks so much better In photo than reality - Apartment is not upto standard - Also apartment gets cleaned every 4 days that s appalling especially with an infant as it s meant to be a service apartment - The water takes 10-15minutes to warm up - You could leave extra towels and bedding especially for a 7 day stop - In master bedroom the curtain rail is hanging down - There is marks all over the wall in both bedrooms - There s random nails in wall - Cracks in all walls - Damp on bathroom ceilings - The windows look like they have never been cleaned and the balcony looked the same You can see where all the dirt is - Above the cupboards in the kitchen it s full of dust You can see all the dust on the wall - There was 1 roll of toilet paper for a 7 day stop between 4 Guests - On check in the Man who met us he said he will provide a cot free of charge That never showed up On Check out no one was there to meet us to collect the keys so we had to leave and just left the keys in the apartment Highly unprofessional company Keep as far away as possible

This villa on the O Frond of Palm

This villa on the O Frond of Palm Jumeirah blew us away The private beach was a highlight and the stunning water views were breathtaking The villa was equipped with modern amenities super clean and spacious enough for our entire group The Keys Please team was so helpful and the check-in process was a breeze I would love to stay here again

Staying at Address Opera was such a

Staying at Address Opera was such a delightful treat The view of the Burj Khalifa from our balcony was something I ll never forget The apartment felt like a luxury hotel yet it had all the comforts of home Plus the location is unbeatable right next to Dubai Mall and all the action in Downtown Keys Please made everything so easy and were super responsive throughout our stay Highly recommend this place