


Based on authentic user experiences
Nathan Bellemare
6734 reviews
N/A
1 year ago
Very good service
Update received a response and refund Thank you Kiiroo for taking my concerns seriously and responding accordingly Would refer this company to friends My experience was great I made a purchase and had to return the unopened package I contacted customer support and received prompt response that was helpful I was sent a return label During the time that I was preparing the return I received several messages and the support people were very helpful and responsive Once I returned the product things changed My return was received 2 weeks ago and I have asked a couple times about the timeframe for refund and have gotten no response Not even just something saying they were working on it and would get back to me I had every intention of making purchases to this company in the future because the customer service was so great but now I m not confident since I m not getting any response to my inquiries
Ben Goetz
6734 reviews
N/A
1 year ago
Good service
Good product and interactive is awesome
Leszek Mania
6734 reviews
N/A
1 year ago
Very good
Very good quick delivery
ZHphoto
6734 reviews
N/A
1 year ago
thanks for the good assistance with the
thanks for the good assistance with the products
Liliana Bibica
6734 reviews
N/A
1 year ago
Great experience
Nice customer services and very friendly a great experience overall
Sonnya
6734 reviews
N/A
1 year ago
Everyone was great
Everyone was great support helped me fast all went so good and fast compared to the past I m very happy
DDo
6734 reviews
N/A
1 year ago
Disappointment meets compromise
I had honestly been so disappointed with my decision to move forward with getting the Onyx over another brand s equivalent product as I was well aware of the consequences I d have to face should I not be able to use the product due to fitting issues After months of defeated acceptance I reached out to customer support in the hopes of finding an alternative and was pleased to find a new product would be coming out soon in the US that addresses this problem However it was definitely difficult to understand how other products they had could still be shipped to the US but this new product was exclusively available to Oceania customers I had even hinted my willingness to have a friend order it and ship it to me but I suppose they were only taking into consideration my cost savings if I waited for the bulk shipment of their product to be brought over together rather than ship me one for having been unable to enjoy my original product for months With respect to their return policy I can only wonder if a greater commitment to customer satisfaction would ve been applied if that option were available to me I did have to go out of my way to shamefully ask for some sort of discount as it seemed no sympathy was conveyed for my situation and recent buyer s remorse While I considered giving 4 stars for this I knew I was not entitled to any such consideration when it was my fault for not having noticed information that was allegedly there at the time of purchase I can only recall that all their other units were sold out and I could not have chosen a more fitting unit at the time If I wanted Perhaps I overlooked it and since they did end up responding to the affirmative to my request of a discount I saw no reason not to rate their customer service short of exceptional
Jillian Roland
6734 reviews
N/A
1 year ago
Absolutely ecstatic with the customer
Absolutely ecstatic with the customer service given My issue was fixed within a very reasonable time frame
Keith Perry
6734 reviews
N/A
1 year ago
The quality of the sublime products is matched by the customer support and KIIROO Connect s Discord server Official Mod and team
I found out about KIIROO Connect on through a friend of mine happens to be a the go-to person people would go to ask for advice on Toy industry s products and asking about pros and cons of said products They gave me the review of the quality and the appealing show of the products KIIROO stows I went into their Discord server where I met the Discord staff support and it was quite vividly perceptible that the support staff of KIIROO connect have held together a glamourous yet wholesome community which is interactive I believe it s all in the company s motto to help others interact and find enjoyment amusement The range of the clientele is spread across the globally reaching customers across almost every continent is admirable Within the Discord server too I met with and conversed with a sum of fair amount of members who happen to reside in different regions countries and are varied from different cultural background - knit together and fashionably tended to sought to and asked about their experiences feedback reviews - opinions on the events they d like to see paying heed to suggestions across the server and making it congenial for the majority as it has been and is for me I cannot express and put into words the high esteem I hold the staff and KIIROO Connect s Official Head Moderator I ve never seen prompt support from a moderator administrator from a Discord server s community staff member before They and the staff team behind them have made the Discord server a place you d feel welcomed in Myself a server owner having perceived and shared the same treatment and felt fairness they bear which is transparently observed within their actions to make the server the lively place it is I wishfully hope KIIROO continues on with the products which for certain has brought me and friends amusement and also having given us a superb community to meet and socialize with a grand community supervised with the best staff team
Matteo
6734 reviews
N/A
1 year ago
Kiroo is leader in innovative products
Kiroo is leader in innovative products and have a cool support