Customer reviews for Konica Minolta reveal a predominantly negative experience, with the vast majority of complaints focusing on poor customer service and unresponsiveness. Many reviewers report that the company does not answer telephone calls or respond to emails, leaving issues unresolved. Billing errors are a recurring problem, including charges for machines no longer under contract and failure to update billing addresses after relocations. Product quality is heavily criticized, with printers frequently breaking down and engineers often unable to repair them properly. Delivery and installation issues are common, such as long delays in training after equipment arrival. Several customers accuse the company of misleading sales promises, including unredeemed rewards for introductions and vague contract terms. Legal concerns are raised, including alleged violations of UK helpline charging regulations and GDPR for unsolicited communications and data handling. A small minority of customers report defective products, such as cartridges that do not fit despite matching appearance. In contrast, one review praises a positive experience purchasing an optical spectrometer, noting excellent information, a fair quotation, and prompt delivery despite initial stock issues. Overall, satisfaction is extremely low for the company's core printing and office services, while the specialized instrument division appears to perform better.
What customers love
- One customer reported a superb experience
Common concerns
- Customer service is consistently unresponsive, with
- Billing is frequently inaccurate, including invoices
- Printers and copiers are unreliable, breaking
- Sales and marketing practices are misleading,
- Products are sometimes defective or incompatible,
Last updated 4 months ago
