Korniche Reviews

In short 5 for slim design and thermal bridging etc but 0 for quality and finishing and quality control from the factory careful if your looking to buy one of these We liked the look and design etc of these so ordered one And although we still like the system theyve designed and way it works with thermal bridging and slim design we have not been happy with the manufacturing finish in short check and double check all your parts if you do order one and blow out all the small filing etc we have now had 11 replacements over a 3 week period for a 18 piece roof lantern and they keep blaming the couriers the damage is not down to couriers they are well wrapped and packaged 3 or more layers or bubblewrap with thick plastic wrap and doubled over on the ends and no marks on the wrapping before opening some maybe but i am certain that some are being made in the factory and still being sent out So there cant be any Quality control But like i say above we do still like the design and maybe just maybe we ve been unlucky 11 times or maybe they hope you dont notice I d love to give some photos of the grind marks from a grinder or alike and drag marks like being dragged over concrete or scuffs and damage to paintwork etc Just so you could see Also some of the later parts which are white turned up in more of a Matt finish than the originals that look like gloss poor show It s a shame as it could of been a premium product

Order process - not too bad although took quite some time to get right Delivery - got a date several weeks away but that was ok and although delayed by a day all good Packaged well and was going to sit for a couple of days before being installed so left in the packaging On installation day the guys doing the install discovered two damaged parts to the frame One part bent right back at a corner which they were able to straighten and one of the upward facing fascias was dented along a few inches Installation was completed due to scheduling of whole project which couldn t take any delays also we thought it would likely take weeks to get replacement parts and integrity of frame wasn t compromised Complained about damage and supplied photos but was told that as per the policy they can t provide compensation that they would have replaced parts had they been told prior to installation So as with other reviews here beware of damaged parts and look quickly so you can get to the bottom of it before installation

Following my builder s recommendation and research of my own I specified Korniche bi-fold doors and a lantern roof-light for my new-build orangery The Korniche website was good and the local distributor s samples appeared well designed and manufactured I m a retired Chartered Engineer so know what I am looking for It was very pleasing to be able to Buy British for a change By contrast the product delivered was very disappointing Things started badly when the 2 3 week delivery schedule turned into 6 weeks On the day of delivery to site it was discovered that no glass had been ordered what kind of window company makes that error This meant the frames had to be installed a week before being glazed hence added costs for my builder and me for a second visit by his window fitter After installation I then discovered that the lock on the single bi-fold door would not turn Investigation by the fitter revealed that the lock barrel had been drilled through by one of the frame securing screw holes and the screw left loose as it could not be screwed fully home He was astonished How did that defect pass Korniche quality control In addition no door stay was supplied and it was pure luck the wind did not slam the door against adjacent masonry The lantern roof-light should have been the jewel in the crown but the assembly supplied had four additional frame sections which completely ruin the clean lines shown on the website and in the distributor s samples The lantern was well below the maximum size allowed and now looks way over-designed To add insult to injury the cover plates for the securing screw troughs had been cut to completely the wrong sizes in fact I m pretty sure offcuts had been supplied Of course it will almost certainly be assumed that an end-customer would never notice these items unless spring cleaning up a ladder In fact the angled glass of the lantern reflects a clear view of the sub-standard parts beneath whenever one looks through the lantern Fortunately the fitter was able to source some matching uPVC sections which he jointed skillfully and now look perfect but it should not have been necessary Worse still Korniche flatly denied there was a problem I acknowledge that my builder the local distributor and Korniche are all implicated and no doubt will all be blaming each other However the quality control issues can be laid at no one s but Korniche s own door