Kp Reviews

Custom Care & Coverage Just For You | Kaiser Permanente

kp.org
3.39
71 reviews
Average Rating
Based on 71 user experiences

Rated 3.39 out of 5 by 71 Happy Customers

50.7%
5.6%
4.2%
11.3%
28.2%
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S

Anxiety instead of treatment

They will fill you with anxiety in their attempt to keep costs down They do not care about you they care about the bottom line I have a couple keretinosis spots on my scalp and the doctor thought it had to be biopsied and let me sit in suspense for a whole five weeks before telling me it was just a minor skin issue AND the policy of Kaiser wasn t to treat those kinds of things A year later it grew larger and I went to a non-kaiser doctor who immediately saw what it was and zapped it with liquid nitrogen and fixed it in just a couple minutes It really does feel like Kaiser hires all the people who fail medical school Worse they make you wait for 3-6 hours for an APPOINTMENT you made in an unventilated room filled with sick people This cannot be for the good of the people definitely for the good of Kaiser s pocketbook If you can afford someone else stay away from these butchers and non-doctors doing cosplay as doctors
S

Giant mess to call the call center

Giant mess to call the call center Very difficult to make appointments My doctors appointments are 2 months out Don t come here Go to acupuncture they ll heal you This place does not care about you Watch sicko by michael moore it s a shame that big pharma insurance companies and venture capitalist has made america a giant scam country They re there to keep you sick and be predators of your money until you die Suffering debt and pain
S

Here is a corporation that knows no low

Here is a corporation that knows no low nore does it care whether its liked or not due to the sheer size it has become Its tied its self into so many knots its completely useless as a health care providerFrom eye care to mental health Kaiser is becoming more like a Trump University Collage every day They should close there doors forever
T

I am broker in California and Kaiser

I am broker in California and Kaiser has terrible awful broker support I have client that was on Autopay received March notice for 514 After 1 hour and 17 minutes on phone Kaiser online broker support is non existent they told me my client had to login and maybe re-instate I would give less than one star if i could Kaiser does not allow broker to review clients they have enrolled After enrolling Kaiser removes broker from existence I have client call email to inquire and i try to help but unable Wow awful broker support for IFP
A

A complete failure

Every month since March they consistently failed to process autopayments from a perfectly valid credit card so I had to manually call each month to pay the premium In June it was switched directly to a bank account to avoid this issue but again I had to pay manually over the phone In July not only did the payment fail to process but they also did not notify me about this as they had in previous months In August they canceled my plan also without telling me and I only found out after my dentist s office called me the day before an appointment to let me know that my coverage was not active I again had to call to pay the premium for July which was significantly higher than in previous months
Y

1 week wait for a simple Strep Test

I started feeling bad yesterday and continued to get worse today I called today for an appointment to get a Strep Test and I was told the earliest I could get the test was next week Wednesday The lady on the phone checked 3 different facilities Then she transfer me to talk to a Nurse The Nurse on the phone said that I did not need a Strep Test and if I did have Strep that it will eventually will clear up on it own and that I do not need any medication I will be looking into other health care options next year If you are considering changing your health plan to Kaiser you may want to rethink that discussion Don t get me wrong the Doctors and staff are great to work with but if you can not get an appointment in a timely fashion what good does it do Earlier this year the Kaiser employees went on strike to get more help in its facility it has not happened So if you do not mind waiting a week or longer for an appointment Kaiser will be a good choice for Health Care All I know is that premium is over 260 00 a paycheck for what I have to wait to a week for a simple Strep Test What would Kaiser do if I was late on paying my premium Would it be ok if I told them that eventually I will pay you If Kaiser can not see their members in a timely manner they should reimburse their members their premium I pay my premiums on time I should get the same to be seen on a timely manner
T

New member -First Call - Not a great impression

As a new member my first call with the new members service team was with a person who clearly was rushing the call her tone felt quite annoyed Although she kept saying if you need anything just call she was overusing it in a way to just close the call Perhaps put some more effort in supporting new members booking their first appointments
C

Almost impossible to get an appointment

Almost impossible to get an appointment with my PCP Their service standards and the State DMHC requirements say must be within 10 business days but no appointments available in the next two months Multiple attempts throughout 2023 even changed my PCP same result Only way to see a physician is at the ER for 100 copay We need legislation to prohibit healthcare providers from taking on new customers untill they comply with State requirements The legislation should also prohibit charging a copay for ER visits if the provider is not in compliance with DMHC regulations
S

Corrupt company

What sort of company thinks it s acceptable to violate the Nuremberg code as well as human rights and fire an employee for not wanting to take an experimental gene altering vaccine Shame on you
K

My primary physician

My primary physician Dr Michele Burk is not responding and ignoring my messages This is very unprofessional and I cannot believe how bad my experience was I have asked several times to get medicine prescribed for my ongoing anxiety attacks and it took almost a week before she responded back saying let s get on a call During that week of waiting I had a visit to emergency because of the anxiety attacks I was having and very bad chest pains They also identified that some of my blood work was abnormal I was sent home but told to follow up with my primary physician on next steps Next day I sent an urgent message to Dr Burk explaining everything asking for help and medicine that I needed No response back since message sent on December 9th I never had this issue with other doctors the usual turnaround 24 -48 hours and even then some medical assistant would usually reply back Here I feel that I am being ignored and not treated in a proper and timely manner I then decided to schedule an in person appointment with her to speed up things but now I have to wait another week since she is not available for some time I am completely disappointed in the service and hope this will be resolved soon

About Kp

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Frequently Asked Questions

Kaiser Permanente is an integrated health care organization in the United States that functions as both a health plan provider and a care delivery system. Its official website, kp.org, serves as the central digital hub for its over 12 million members. The site provides tools for managing health, accessing care, and obtaining information about services and facilities. It offers a secure member portal and extensive public-facing educational content.

Registered members can access a comprehensive suite of digital health services 24/7 through the secure portal on kp.org. Key functionalities include viewing medical records (lab results, immunization history, visit summaries), managing appointments (scheduling, rescheduling, or canceling with physicians), refilling and managing prescriptions, using secure messaging for non-urgent communication with care teams, and initiating virtual health visits via video or phone.

kp.org offers extensive public-facing content for both members and prospective members. This includes detailed information about health plan options for individuals, families, and employers. The site features a 'Health & Wellness' section with professionally curated articles, guides, and videos on medical conditions, preventive care, and healthy living. It also provides tools to explore plan options, check physician directories, and locate nearby medical centers, pharmacies, and urgent care facilities.

As highlighted on kp.org, Kaiser Permanente operates under an integrated model where physicians, specialists, hospitals, and insurance coverage work within a coordinated system. This model is designed to improve patient outcomes and efficiency by aligning care delivery with health plan coverage. The website serves as a digital extension of this model, facilitating streamlined access and proactive health management for members.

Yes. Kaiser Permanente's digital ecosystem extends to a highly-rated mobile application. The app mirrors most of the functionalities available on the kp.org member portal, providing on-the-go access to medical records, appointment management, prescription services, secure messaging, and virtual visits. This ensures members can manage their health conveniently from mobile devices.

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About Kp

Kaiser Permanente (KP.org) Overview

Kaiser Permanente, accessible through its official website kp.org, is a prominent integrated health care organization in the United States. It functions uniquely as both a health plan provider and a care delivery system, serving over 12 million members across eight states and the District of Columbia. The website serves as the central digital hub for its members, offering a comprehensive suite of tools for managing health, accessing care, and obtaining information about the organization's services and facilities.

Primary Functions and User Experience

The core of kp.org is the secure member portal, which provides registered users with 24/7 access to their personal health records and a wide array of digital health services. Key functionalities accessible through the portal include:

  • Medical Record Access:View lab results, immunization history, and visit summaries.
  • Appointment Management:Schedule, reschedule, or cancel appointments with primary care and specialist physicians.
  • Prescription Services:Refill medications and manage prescriptions for convenient pharmacy pickup or mail delivery.
  • Secure Messaging:Communicate directly and securely with doctors and care teams for non-urgent medical questions.
  • Virtual Health Visats:Initiate video visits or phone appointments for timely care from home.

Informational Resources and Public Content

Beyond the member portal, kp.org offers extensive public-facing content designed to educate and inform both members and prospective members. The site features detailed information about health plans, including coverage options for individuals, families, and employers. A robust "Health & Wellness" section provides articles, guides, and videos on a vast range of medical conditions, preventive care, healthy living, and mental health topics, all curated by medical professionals.

For individuals seeking to become members, the website provides clear pathways to explore plan options, check physician directories, and locate nearby Kaiser Permanente medical centers, pharmacies, and urgent care facilities. The site also highlights the organization's commitment to its integrated model, where physicians, specialists, hospitals, and insurance coverage work in a coordinated system aimed at improving patient outcomes and efficiency.

Technological Integration and Support

Kaiser Permanente's digital ecosystem extends beyond the website to include a highly-rated mobile app, which mirrors most portal functionalities for on-the-go access. The website itself is designed with a focus on accessibility and ease of navigation, offering support resources, FAQs, and direct contact information for technical assistance and customer service. This integrated approach positions kp.org as more than just an informational site; it is a critical component of the patient care journey, facilitating proactive health management and streamlined access to one of the nation's largest nonprofit health care providers.