Laam Reviews

LAAM | Pakistan's Largest Fashion Discovery Platform - Laam

laam.pk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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A

Forgot the main suit to pack and it was

Forgot the main suit to pack and it was a birthday gift Didn t refund in 13 days Send wrong sizes and still not send the right size Poor customer service and careless dumb workers Suits quality is fine
K

Never ordering from Laam again

I ordered Ali Xeeshan outfits LAAM-457556 for delivery to Karachi One outfit was delivered late and the second outfit delivered on time arrived defected Compared to the picture of the outfit dupatta on Laam website the dupatta delivered has a very thin border missing a whole line of lace gota on two sides I immediately contacted Laam with pictures At first Laam refused to acknowledge the defect and then after acknowledging it offered no support to receive a replacement dupatta Their solution was that I can return the whole outfit in exchange for a store voucher and purchase the outfit in a new order with that voucher This of course has a new and long shipment timeline that doesn t fit with the timeline of the events for which I need this outfit I have since followed up many times with Laam over email to just replace the dupatta but no response I had the outfits delivered to Karachi but I live in the Netherlands so it s been a real challenge to follow up with Laam customer service with the time difference I don t recommend Laam generally but especially to overseas Pakistanis as the customer service is very poor You will be stuck with no outfits for your wedding events last minute and since you don t live in Pakistan you also cannot grab a last minute outfit from the mall or something Needless to say this was my first and last experience with Laam Edits Dec 17 Laam is in contact with me I will update this review based on how my issue is resolved Dec 21 I returned the old outfit in exchange for a new piece of the same outfit that Laam promised would be without defects Today the new outfit arrived and unfortunately the dupatta has the exact same issue as before
H

I m very disappointed

I m very disappointed Shirt may raib hi bht hy 2 dresses mangway thy or 2nu may yhi masla aya
H

I would NOT recommend ordering from

I would NOT recommend ordering from Laam if you re getting it delivered to the U K I ordered from them previously and never been charged customs but this time I have been charged 70 for an order of 115 and 20 del I thought I was saving money by ordering from Laam but I ve just paid more than I would have if I ordered from a reseller or directly from the designers website Update I have checked the U K custom laws and believe customs are only charged on order values of 135 and over my order value was around 115 as mentioned above however laam declared it as much higher I hope this can be resolved by laam as it their mistake
G

Customs and tax charges

At first i was having problems with the delivery company that they use which is fedex Totally rubbish I emailed to reaarrange delivery to my mums house which was 2 doors away because i was at work They didnt do that and took my package back to the depo After many phone calls cus these were my eid suits they finally delierd the package on monday which was 3 days later Anyway now i have been sent a tax invoice from fedex for 73 80 That is absolutley ridiclous I have orderd from various companies in pakistan and have never been asked to pay this If i bought the suits from uk they would still be cheaper then what this is costing me I have an order pending which i will now definatley be cancelling Really upset as this is far too much money
S

I bought for the first time from laam

I bought for the first time from laam First dress was really nice well stitched and good quality Second was completely different cheap material threads coming out low quality So the emailing started back and forth at least 10 times I sent them numerous pics First they said they will give 10 back then 15 back It seems like there is a bargaining going on They just repeat the same thing over and over again They are so shortsighted that if you resolve some issue fairly they will get a loyal customer Whoever runs this place has zero business sense Good customer service is a hallmark of a successful business
Z

Bad custom service

AoAI ordered from Laam for my sister s Nikkah event on 09 29 22 and the event was in november so they had plenty of time to deliver I chose a beforehand payment online and they confirmed my order but they never delivered my dress to my address and blamed it on the address being wrong I tried to get in touch multiple times to try to get a refund but they just forwarded my message to customer service and never reached back to me never refunded me for my order so I personally don t trust laam that much this was a bad experience for sure
H

I was very much disappointed with laam

I was very much disappointed with laam shopping I had shopped for the 1st time with laam the designer suit from laleen pink and yellow the fabric was worst from uae I had order to India next time I would say no shopping from laam laleen is worst
S

Ordered 2 suits together for the first

Ordered 2 suits together for the first time from Laam but the delivery arrived for the clothes separately only 2 days apart I ended up with 2 fedex tax invoices one for 79 and the other 69 definitely wasn t happy as I ve never had to pay tax before when I ve purchased clothes from other pakistani designers
T

Laam s shipping cost is extremely high

Laam s shipping cost is extremely high now If i want to order 32 000 s items it would cost me 34 000 in shipping cost This shipping cost makes no sense Laam s customer service is also incompetent They do not respond on time every time someone responded i had to repeat the whole long story of my issue Every time new individual messages and they do not read the chat history I also received an item without pant and they told me to pay for shipping to send it back when i already paid such high shipping cost just to get them to me

About Laam

LAAM.pk is Pakistan’s one-stop fashion online store that is home to the country’s finest designer wear. The main aim behind this venture is to host various Pakistani designer, prêt, lifestyle and luxury brands under one roof where global customers can shop what they want to under the banner of LAAM.

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Frequently Asked Questions

Laam.pk is a distinguished online fashion retailer in Pakistan, operating as a digital boutique. It offers a curated collection of contemporary and trend-driven apparel and accessories, including unstitched fabrics, ready-to-wear outfits for women and men, kids' wear, and complementary accessories like stoles and bags. The brand focuses on quality, design, and customer satisfaction, providing a wide array of stylish options to refresh one's wardrobe.

Laam.pk features a well-organized inventory with several key categories. These include Unstitched Fabrics (such as lawn, chiffon, and cotton with prints and embroideries), Ready-to-Wear (stitched outfits like kurtas and shirts for women), Accessories (e.g., stoles, bags, jewelry), a dedicated Men's Collection (including kurtas and formal wear), and Kids' Wear. This structure ensures intuitive navigation for shoppers looking for specific items.

Laam.pk is designed with a customer-centric approach to ensure a seamless shopping experience. The website uses high-quality imagery and detailed product descriptions, including fabric composition and size charts, to aid informed decisions. It is regularly updated with new arrivals aligned with fashion seasons and festivals. Additionally, the site highlights promotions, sales, and bundle offers, and provides a secure transaction environment with an efficient logistical network.

Laam.pk supports multiple payment methods to cater to diverse customer preferences. These include cash on delivery, bank transfers, and credit/debit card payments. This variety ensures convenience and flexibility for shoppers across Pakistan when completing their purchases on the platform.

Yes, Laam.pk has a clear and fair return and exchange policy in place. This policy is designed to build trust and ensure customer confidence by providing guidelines for returns and exchanges, although specific terms should be reviewed on the website's policy page for detailed information regarding conditions and timeframes.

About Laam

Laam.pk: A Premier Destination for Fashion in Pakistan

Laam.pk stands as a distinguished online fashion retailer in Pakistan, dedicated to offering a curated collection of contemporary and trend-driven apparel. The website serves as a digital boutique, providing customers across the country with access to a wide array of stylish clothing and accessories. With a focus on quality, design, and customer satisfaction, Laam has established itself as a go-to source for individuals seeking to refresh their wardrobe with the latest fashion offerings.

Extensive Product Range and Categories

The website features a well-organized inventory, making navigation intuitive for shoppers. Key categories prominently displayed include:

  • Unstitched Fabrics:A vast selection of premium unstitched lawn, chiffon, cotton, and other fabrics, often featuring intricate prints and embroideries perfect for formal and casual wear.
  • Ready-to-Wear:A convenient range of stitched outfits for women, including elegant kurtas, chic shirts, and complete ensembles.
  • Accessories:A complementary collection of items such as stoles, bags, and jewelry to complete any look.
  • Men's Collection:A dedicated section offering fashionable and comfortable options for men, including kurtas and formal wear.
  • Kids' Wear:Adorable and comfortable clothing options for children, ensuring the entire family can shop in one place.

User Experience and Website Features

Laam.pk is designed with the customer in mind, offering a seamless shopping experience from browsing to checkout. The site employs high-quality imagery and detailed product descriptions, including fabric composition and size charts, to help customers make informed purchasing decisions. Regular updates with new arrivals ensure the collection remains fresh and aligned with current fashion seasons and festivals. The website also highlights special promotions, sales, and bundle offers, providing value to its customers.

Customer-Centric Services

Beyond its product offerings, Laam.pk emphasizes reliable customer service. The platform supports multiple payment methods, including cash on delivery, bank transfers, and credit/debit card payments, catering to diverse preferences. A clear and fair return and exchange policy is in place to build trust and ensure customer confidence. The brand maintains an active presence on social media, engaging with its community, showcasing new collections, and providing style inspiration.

Brand Ethos and Market Position

Laam operates with a commitment to bringing affordable luxury and contemporary design to the Pakistani market. By balancing traditional aesthetics with modern silhouettes, the brand appeals to a broad audience. Its strong online presence allows it to reach customers in major cities and remote areas alike, democratizing access to quality fashion. The website's clean layout, secure transaction environment, and efficient logistical network underscore its professionalism and dedication to being a leading name in Pakistan's e-commerce fashion landscape.

In summary, Laam.pk is more than just an online store; it is a comprehensive fashion portal that successfully blends variety, style, and convenience. It caters to the sartorial needs of modern Pakistanis, offering a reliable and enjoyable platform to discover and purchase clothing that reflects both personal style and cultural heritage.