First time ever used and not impressed
First time ever used and not impressed Ordered because of the brand as a gift for my friend as she has always wanted to try these and go figure loves macaroons Placed order money taken and no email confirmation received or account details so can t check on order Emailed them twice for help and nothing Appalling customer service and have no idea if the order will arrive as I placed as no way to check - unimpressed especially for the cost
X A-17
N/A
Customer service leaves much to be
Customer service leaves much to be desired
Rita Chohan
N/A
Appalling
This place was recommended to me however it was disgraceful Firstly it doesn t make it clear you have to line up outside to be seated When you are finally seated it s ok but in a corner next to a fire exit door when they had plenty of other seating was poor Then was the terrible afternoon tea tea totally like warm no milk given had to ask and 2 tiny cucumber finger sandwiches with couple scones and couple macaroons Total price of rubbish afternoon tea was 38 per person Staff rude and will never want to visit this place again
Laurie Gibbs
N/A
Worse couronne des rois I have ever eaten
I bought a couronne des rois on the 3 1 2022 As a french woman I know what it should taste like and I can only describe this cake as the worst I have ever tasted It isn t a complicated cake to make puff pastry filled with a rich mixture of almonds eggs and sugar This one was 90 puff pastry very little frangipane and didn t taste of almonds which is of course the expensive ingredient I feel totally cheated
Marc
N/A
Will buy online next time
I went to Harrods just to get a lovely box as a gift So no smiles very stroppy staff and sadly absolutely no help or guidance with flavours I bought a box of 20 I asked if t was necessary to have so much plastic I was told it was company policy I then asked I could have a ribbon being a present the reply was Do it look like we have ribbons So that put me in my place I was silently handed the card machine to tap and the bag was placed before me to go They tasted lovely shame they come with a war story
Laura Charlotte Bates
N/A
Awful online experience
Awful online experience I paid for a selected day and product was a no show for 2 weeks I tried to email them but bounced back and nobody answers the phone Messaged on their Facebook for help and was ignored I also commented on their posts about getting help a refund but my comment was deleted In the end had to request a bank dispute
Alastair Mayne
N/A
Comically dreadful
Ordered for a new baby arrival gift 2 weeks later no news I chased them up Was eventually told they had no house Nobody contacted me about it to get the missing detail I then asked if they can redeliver and was told they had been thrown away and that was that Awful experience zero apologies zero customer services please avoid like the plague
Chezy Williams
N/A
Terrible online experience
Placed an online order for my sister s birthday but then needed to change delivery day Phoned customer service they weren t very helpful - said to email to cancel the order as they were very busy So emailed a few times no response but the refund was processed Thought great sorted But then received an email saying order had been dispatched and when I checked my account money had been taken again tried to arrange for my sister to be in to receive package but she wasn t able so specified a safe place and tracked delivery However DPD delivered it to the wrong address so it was never received after all My sister and I contacted DPD and Laduree to no avail very disappointed as it was a special birthday and the gift was expensive Don t order from their online shop you might end up just losing money
Valentina Governi
N/A
Laduree Charles de Gaulle airport
Laduree Charles de Gaulle airport inside T2E The employee needs a bloody smile on her face or perhaps a new job she was so rude I never thought I could give a negative review to Laduree I asked for a pink box which was there not the one for Valentine s Day since the gift is for a neighbour And what did she give me while I was distracted choosing the flavours The one with hearts
macaron lover
N/A
Product packaging etc is great
Product packaging etc is great The website is a nightmare of incomprehensibility Just managed to order macarons to click collect in Uk when I live in Ireland and was trying to get them delivered to a friend Its all so unclear which is mad in this day and age They also have a spelling mistale on the uk site adressesI now have to wait for Customer service to contact me as I cant edit or cancel the order which surely is illegal
