Leauclothing Reviews

Lacks honesty and ignores customers

I placed an order 2 21 with expedited shipping and was not received in the described timeframe On 2 24 I sent an email to cancel the order because it had not even been processed or confirmed On 2 27 I received a shipping confirmation and wrote another email letting them know I requested my item be cancelled On 3 2 DAYS LATER I was informed by an Olivia Once an order is placed our warehouse and fulfillment team begins processing and preparing all orders so unfortunately we cannot change or cancel any orders at this time I stated I ordered this with expedited shipping it has been over a week and has not even been sent to UPS and requested a refund on my shipping as well No response Do you know on 3 6 my item I ordered with expedited shipping had still not arrived The item I repeatedly stated I didn t want came the next day I returned it and they TOOK 10 FOR SHIPPING EVEN THOUGH THEY OWE ME The email I sent on 3 2 and 3 6 were never responded to If you want a company that ignores customers and lacks transparency about their shipping capacity and policies this is a place for you Otherwise I wouldn t dare

Incorrect Size Chart horrible customer service

The Item was 8 inches smaller than the size chart stated I am being told I can t return for a refund to my original payment method because I used the welcome discount code You only have 14 days to return an item and its hard to get a response or help from customer service its been 7 days and there is no resolution Now my only option is store credit to a store that doesn t have clothing that will fit me even though their size chart says otherwise Update I got a reply on this review faster than their customer service has responded to my email still waiting I m on day 2 of trying to use their concierge support and I ve been waiting 2 hours for a response All they did last time was send me a copy of the one-sided conversation I had in the chat I am on day 9 of the 14 day return period and they are dodging me on every form of communication they can This company is unethical participate in false advertising and have the worst customer service I ve ever dealt with I just want my money back because a gift card doesn t do anything for me if your clothes don t fit like you advertised Oh and maybe you shouldn t suppress the review I left on your website either since that s once again false advertising

If I could do a negative star for

If I could do a negative star for rating I would I had ordered an off shoulder ivory dress It did not fit in certain areas The material was not exactly the Quality over quantity feel I did return the dress but instead of a refund to original payment I received a gift card I reached out to their customer service by email but to no avail they were not helpful and replied to me I see that your return was received on 9 10 22 and processed already on 9 15 22 Unfortunately we are not able to reverse or alter a return that has already processed So now I am stuck with a gift card I will never use and lost over 70 Now my goal is to make sure other customers do not get screwed over by this clothing company Clothing from amazon is a better choice than LEAU Very unhappy

Terrible experience lost 200

Definitely the worst online shopping experience ive ever had in my life I purchased 2 white corsets for my wedding in 2 different sizes thinking I would return the size that didn t fit Seeing as they require 14 days via their policy I was quick to try to return the size that didn t fit The email I sent was met with an auto email directing me to their portal which would only let me return for store credit because I used their welcome code in the initial order No real person has emailed me back despite 4 emails to them and their contact phone number is not listed anywhere online This company is a total scam and I will be lighting them up with bad reviews everywhere I can find how to online I am so angry right now They really don t care about their customers Update after reading reply Your email with the welcome code says get 10 your first order terms apply but nowhere on the email or on your website do you list those terms So you re using nice language to boldy lie to your customers and you haven t offered a resolution to my issue Great customer service

SCAM

So I wanted to order the Kos dress and I decided to email the company to ensure it would be here in time for my birthday trip to Miami They confirmed and I ordered the dress I paid extra 20 for expedited shipping and it is over a week later and I have not received my dress I have not received any more emails though I have sent them PLENTY It literally just says on my Shop app that my order has been placed and nothing else I am beyond upset I was so excited to wear this and they SCAMMED me If they do not send me my dress or return my money by Monday I will be contacting my bank Do not buy from here

This has been been the worst service

This has been been the worst service ever I would not recommend this website to anyone They do not return emails or messages They have a return policy but they purposely wait until after the 14 days so you can not be refunded I received this item on 10-15-22 and yet to hear back from anyone regarding a return label to send the damaged item back If I could give 0 stars I would

DISRESPECTFUL COMPANY

Horrible experience ordering and attempting to contact customer service I purchased 4 items on May 22 I sent an email to customer service on May 25 to seek answers as to why my order still hadn t been shipped It s now June 5 and NO ONE has yet to get back to me I even dm d them on Instagram out of desperation On May 31 my items were FINALLY dispatched to ship and I didn t receive the actual shipment until June 3 In addition I only received 3 out of the 4 items I ordered and the the clothes smelled like BO It s now June 5 and I still haven t received any updates on my 4th missing item and can t file a claim because it s supposed to ship If items are out of stock why list on the website Overall horrible experience with lack of communication and poor management of a company I m still searching for answers on my missing skirt and at this point want my money back Ultimately this company will fail due to inability to handle and process orders

Extremely unhappy about my purchase

Extremely unhappy about my purchase I paid for next day shipping and it took two weeks to arrive I ended up having to spend money on another outfit I would like my express shipping fee back plus This was a bad first experience and I don t think I d order from you guys again

Absolute SCAM- do not buy from here

Waited weeks and weeks to receive a bodysuit from these guys finally got delivered and the left arm ripped off before I even had it on and the boning in the corset was so defective and broken ripped it was sticking out and actually injured me in multiple places once i had it on Online return portal won t let me start return as it says it s been more than 14 days- it s been a week Email will not return any of my messages I managed to get one response from them on instagram saying they can t help me and they d pass the message along to customer support WHO DOESNT ANSWER My guess is they will email back after the 14 days have passed and absolutely screw me out of my money What a scam and con of a company Do not buy from here