Lemsshoes Reviews

Skip Lems choose ANY other barefoot shoe

Skip Lems between poor quality products and mostly poor customer service it s actually cheaper to buy a pair of Vivos if something goes wrong which it did in my case I m downgrading my review to 1 Star from 2 I ordered a pair of Boulder Boots in leather during the Black Friday sale in 2022 Due to a technical error two orders were billed and sent I m a house sitter and was just across the border waiting for the shoes to arrive on the US side of where I was staying in Canada Lems waited a week to ship the order and by the time they arrived I had already gone onto my next assignment leaving them trapped at the border I wrote my 2 Star review and several more because they claimed the system didn t make an error and refused to help me Shortly after the reviews were up I got a response to my original support ticket after it going unanswered During my back and forth with Lems it took a couple of weeks to get them to agree to fix the double order error which is a point in their favor and I had planned on updating this review with a positive experience because Kim the support person helped me deal with all the issues and I felt good as I got a partial refund However after only a handful of times wearing the shoes turns out the pair I have is faulty so I contacted support again to see what my options were I was told by Connor that they would refund the remaining amount and I can keep or donate the defective boots That s fine except I had to pay 20 in receiver fees then another 30 to reship the pair I got and another 50 for customs Now I m stuck with crappy made boots that cost me 90 and I still have to find a cobbler that can repair them and pay that person bringing the price up to at least the original price I paid for the boots anyway Which I could accept if I wasn t concerned that they re just going to fall apart again anyway and I ll need to pay more again to fix them And lastly I wish I had read all the other bad reviews about these shoes and the customer service I will be telling my barefoot friends to avoid Lems

Lems Shoes May Be Great -BUT- Extremely Disappointing Customer Service

On Sept 8 22 I placed an order with Lems Shoes for Men s Boulder Mid Size 12 5On Sept 9 22 I requested a change for a size 11 5Response received from Kim Lems Support Hero indicating that SHE WILL SEND A CANCELLATION REQUEST TO THE WAREHOUSE see below NOTE I did NOT cancel the order Original charge on my VISA USD 129 95 CAD 175 98Refund received on my VISA USD 129 95 CAD 164 44 I will not place another order and loose out on the exchange rate Furthermore I will still be uncertain if the boot will fit since Lems sizing is problematical it dose not follow typical US size charts Most customer reviews indicated that Lems boot sizes are smaller than normal US shoe charts I am not at all happy dealing with Lems Sincerely Toma DiamantsteinOttawa Ontario Canada Kim Lems Shoes Sep 9 2022 10 54 MDTHi Tom Unfortunately we cannot make changes to an order once it has been submitted I will send a cancellation request to our warehouse and let you know what they say If they can cancel your order you will be refunded and can place a new order for the correct size KimSupport HeroLems Shoes Kim Lems Shoes Sep 12 2022 09 51 MDTHi Tom Just reaching out to follow up on YOUR cancellation request - our warehouse was able to cancel your order You will receive a refund within the next couple of business days In the meantime feel free to place an order for the correct size Thanks KimSupport HeroLems ShoesOn Monday September 12 2022 at 10 16 24 a m EDT Lems Shoes wrote Lems Shoes ORDER 496655Your order has been canceledOrder 496655 was canceled at your request and your payment has been refunded Refunded ItemsMen s Boulder Boot Mid Vegan Jet Black 12 5 USRefunded 100 00Subtotal 100 00Shipping 29 95Taxes 0 00Total 129 95 USDVisa 129 95 Refund Visa

Brutal Customer Service

Brutal service Unreliable fitting for online shopping Terrible shipping especially if you are in Canada or outside US I ordered two pairs of shoes It cost me 170 on top of the price of 260 to get these delivered and return them when they didn t fit and I still don t have shoes I paid 30 to have them shipped which took almost 2 weeks to arrive I ordered the same size as a pair of Lems I already have but the toe box in one pair was so wide they looked like clown shoes and were way too big and the other pair was too narrow and crushed my toes I got dinged with 70 import tax on the parcel Then they didn t fit so I had to pay another 70 to return them Brutal 30 70 70 no shoes

The boulder boots are complete trash

The boulder boots are complete trash Stay away from them They are made out of terribly stiff leather and run way bigger than the advertised size You also have to pay for return shipping

Poor quality

Lem s shoes could be the most comfortable shoe I have worn but the build quality is poor and the customer service is poor as well They just don t seem to care

i purchased some boulder boots around a

i purchased some boulder boots around a year ago now they are completely ruined the glue fails to hold them together and they ve basically fallen apart They cost a lot of money for me so i m quite disappointed Very poor response from Customer service as well Poor show poor product I would not recommend at all

Worst customer service ever

Worst customer service ever just hope that your package get to you cause if anything goes wrong you ll have to deal with rude totally unkind completely unhelpful and even mocking at you customer service So nothing to say about the shoes as I never received them and I never felt that it concerned event slightly the customer service

Beware Lems Shoes Charges for Return Shipping Label

Lems Shoes Company touts comfortable wide toe box shoes and states they provide free returns They Do Not tell you that they charge you 8 for the return label On their website they encourage you to buy a few pairs of the same shoe style at different sizes they state their shoes run small so order 1 2 size larger So essentially if you buy as they suggest you have to pay their 8 charge for the return label or else keep a pair of shoes that don t fit Very disturbing business model Plus the shoes just don t fit as marketed I strongly encourage buyers beware when dealing with Lems Shoes

Awful customer service

Awful customer service Received a pair of defective shoes and 8 days after the returned shoes arrived at Lems I have not received a refund After inquiring about my refund I was told it was processed two days later I was told Paypal was down four days later Paypal is still down and now today I am told Paypal is blocking their account until the tax audit is completed Customer Service agent Caileigh is the the worst - unprofessional dishonest and totally disengaged Avoid this company