Love-your-home Reviews

We are minded to write a review even though it is some time since we bought our Byron sofas And why Well because both sofas are still rock hard even after 2 years use We did make a complaint at the time and questioned whether the sofa cushions were the same spec as the Byron sofa on display which was soft and comfortable After several discussions with Leigh he concluded that there was nothing that could be done because we had chosen a velvet fabric that didn t let the air out Thereby remaining hard and solid because full of air that can t escape through the fabric And here we are on a Saturday evening still chastising ourselves for accepting the sofas in the first place and a somewhat dubious explanation We understand that nothing will happen but just want others to be mindful of dreadful after sales service

Hardeep and Ryan delivered an extremely heavy sofa to our third floor apartment At first I was impressed with their spirit and tenacity in getting the three hour job done That is until I saw the damages they made to the wall and staircase railing which they neglected to highlight to me- apparently they took photos and gave them to customer services but neglected to highlight the damages to me The team are not professional they were late for both delivery and collection this could be overlooked if they were honest about the damage caused Photos and evidence shared with LYH customer services- still awaiting feedback

I purchased two sofas and three armchairs which arrived in October last year One chair was not made properly and has twisted seams and I STILL cannot get LYH to take any responsibility for the fault over 4 months later and either replace it with a properly made item or refund me Everything gets referred to the Directors who don t seem to care once the money is in their account Very poor after sales customer service experience and I can t recommend them

The first thing is that the sofa was well over the time stated and at no point did any one say that only devller to Scotland once a month But I will say the furniture when it did arrive it is very well made

The sofa we chose having visited their barn showroom was the Otillie 2 5 seater in linen It was chosen as it felt very nice and comfy 3 months after delivery ours was still ROCK HARD solid And now 1 5 years on we prefer to sit on cushions in the floor and use it as a back rest Every time I come in to the room and see it I think of it as a terrible purchase decision Sadly it is nothing but uncomfortable no give in the cushions apparently linen can do this now they tell us It was a 3k sofa which is not cheap for what it is I called 1 month in of having it and the sales team said it will break in soon 7 months later we took the cushions to the showroom to analyse the base cushions with their showroom sofa And ours were definitely harder they did change the cushions after a lot of haranguing but it hasn t made a difference At all We are now going to hack off the foam and see if this makes a blind bit of difference if not may have to sell it What a waste of time energy money and zero enjoyment LYH need to seriously look at this