Lowcostplumbingsupplies Reviews

Vertical radiators | lowcostplumbingsupplies.co.uk

lowcostplumbingsupplies.co.uk
3.67
132 reviews
Great Rating
Based on 132 user experiences

Rated 3.67 out of 5 by 132 Happy Customers

45.5%
15.2%
15.2%
9.1%
15.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 132 reviews

The majority of reviews for Lowcostplumbingsupplies are positive, with customers praising competitive prices, good product quality, and excellent customer service. Many highlight fast delivery and helpfulness as key strengths. However, a recurring theme of delivery issues, such as delays and damaged items, contributes to some negative experiences. Inconsistent stock availability and problems with order fulfillment are also mentioned. Overall, satisfaction is high, but operational inconsistencies remain a concern for some customers.

What customers love
  • Competitive prices
  • Fast delivery
  • Good product quality
  • Helpful customer service
  • Easy ordering
Common concerns
  • Delivery delays
  • Damaged items
  • Poor communication
  • Wrong items supplied
  • Stock availability

Last updated 3 days ago

A

Very poor after sales service

Very poor after sales service Boiler leaking since fitting took 10 days for replacement boiler to be sent out Then did not turn up on date stated turned up 24 hrs later
D

3 and a half stars

Kerbside delivery would have been problematic had it not been for the helpful driver who helped with moving the bulky items into the flat Communication about the delivery was rather abrupt some prior discussion would have helped ensure we were prepared to receive Had to purchase a surplus item as I was 10p below the free delivery threshold and customer service had no discretion to waive the miniscule shortfall But overall things arrived in good time and would consider using again
F

The part I sent for was so small that

The part I sent for was so small that it could ve been sent by royal mail as large letter not by courier which took ages and cost much more
C

Poor delivery service

They did not return my call regarding why my order was still pending 4 days after ordering and paying for my boiler when I cancelled my order they said it was being delivered that day despite someone being home all day the boiler never arrived Phoned low cost plumbing who contacted the supplier and phoned back immediately I requested a full refund which they did immediately Checking my account yesterday my order is still pending Have 3 stars because of poor customer service until cancelling when it was excellent
M

Awful just awful

I will write little update as I have to say their customers service is good if it comes to sorting the refund I can t agree more with previous reviewer about low skilled customer service I phoned them and lady on the phone was just rude and spoke to me like I did something wrong by phoning her DO NOT pay for express delivery such a thing doesn t exist with them I still don t have my item that I ordered and paid for express delivery on 16 07 and I still didn t receive it yet I double checked if it was in stock when placing order over the phone Will never use them again And hope of you will read this review and don t get rip off by them
E

Firstly easy to use website good price

Firstly easy to use website good price well packaged and reasonably quick delivery Unfortunately I had cancelled this order in the way a representative on the phone told me to OK these are difficult times but I repeatedly phone the company to return the packaged they say right O we will deal with it or I will send you an email BUT I still have the packaged with no details how or when to return it and they still have my cash If this was sorted I would give them a five no bother
C

Quick delivery absurd packaging

Radiator arrived in good time and in good order but with no advanced warning apart from a phone call from the driver about 30 mins ahead It was mounted on an absurd pallet totally out of joint with delivery to a home with instructions that the driver was not to help unpack Online experience fine for ordering
P

Good value but not all that quick

Given an average rating as had an issue initially with items that were shown as in stock but turned out otherwise although things got sorted out fortunately we were not in a hurry The items are good and good value for money so no complaints on that part and they do get issues dealt with
N

We got there in the end but my initial

We got there in the end but my initial experience wasn t good I had ordered 2 rads one from Low Cost and one from Screwfix paying by card Screwfix as usual let me authorise my plumber to collect it but Low Cost refused without seeing the card As I would have had to make a special journey for that we reversed the transaction and the plumber collected it paid in cash
P

Service to purchase was good but

Service to purchase was good but delivery was messy with goods not delivered on scheduled date

About Lowcostplumbingsupplies

The best vertical radiators, coram shower enclosures, compression fittings, faral radiators and stainless steel cylinders

United States

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