Lucyave Reviews

Don t order from here

Don t order from here I completed three separate transactions and there was one in particular for a dress that I could not wear it didn t fit I read the return page and no where did it State the code that I was using would not allow me to return it I did email them let them know the dress did not fit they said after using the code tenoff I am not allowed to return it I now have a 50 dress that I cannot wear Unfortunately if people cannot order online and return you re pretty much screwed Also their stuff does not warrant their cost The stuff that I received was very thin and the dresses didn t even have liners underneath them I don t think it s worth the money

WARNING TERRIBLE CUSTOMER SERVICE

WARNING before I looked at their reviews I ordered two things OVER a week ago Website tells you that it will be shipped within four business days wasn t that mad at first until I tried to contact them over an address mess up on my end 100 accountability on me but only received one reply from five emails And by the time the second email came they could no longer help me after I had already given them the address change and nothing was done When I contacted the carrier they told me that the shipper is the only one that can change it After reading more reviews on this store it s very obvious that I am not the only one with this problem I am longer going to order from a company that will not work with their customers it s frustrating and ridiculous Their customer service if you can even say there is one is terrible and useless

Dishonest company

I bought a dress and it was way too small I could just tell right out of the package So I immediately emailed the company and was sent a return label I immediately mailed it back with the original packing slip It took 9 days to get a refund which was 17 less than I originally paid I emailed and asked why and was told there were signs or wear and tear which is completely impossible It was even inside a plastic bag AND a padded mailer so it didn t get messed up in transit They sent me a picture that they claim showed wear and tear but it was just the wrinkles from being packaged Totally ridiculous

Highly disappointed

Highly disappointed The material of the clothing and shoes I bought was so cheaply made and did not resemble the photos that are in their website I m super bummed because everything looks so cute on their website

I placed an almost 400 order with them

I placed an almost 400 order with them in which I bought a lot of full priced items and used a code to get a few pairs of free shoes When I tried to return a couple of the full priced items they told me that because I used a code the entire order was final sale which was never disclosed in their return policy They also said if I wanted to return them for store credit they would only give me 26 each for them which was my order total divided by the number of items instead of the 50 and 60 each item was Never in my life have I heard of this I will be reaching out to my credit card company and BBB and will never order from them again

Still waiting on refund

Never had an issue in the past but both items in my last order were not true to size They ve been very adamant about not refunding the 15 shipping fee It s also been several weeks and I haven t received a refund for the items either I have been a loyal customer but don t plan on shopping here anymore

This boutique is a SCAM

This boutique is a SCAM Josh and Cheyenne Lawrence who are the owners should be ashamed They don t answer emails and they are ignoring every comment on social media The prices have sky rocketed and they will cancel orders and not refund you DO NOT BUY FROM HERE They will steal your money

Order canceled and no refund

I have put in 2 orders now and they were canceled very quickly but not given any explanation as to why I still haven t gotten a refund and no response to the multiple emails I ve sent I really want the bathing suit