Luxuryretreats Reviews

I booked a trip through Luxury

I booked a trip through Luxury Retreats in December of 2019 for June of 2020 for my 50th birthday to celebrate with 4 of my best friends I made the last payment February 19 2020 On March 21st I contacted the company to cancel my trip because of Covid-19 and the ban on travel I was told not to cancel just in case the ban was lifted I and all four of my friends work in law enforcement and it is not like we can reschedule for another time our vacations are bidden on a year in advance I explained this to the agent that we could not just pick up and go another week in the year we all got that particular week and our job was not going to let us pick another week there are 160 other officers and to find four officers willing to switch is impossible in our department I pleaded with this company and they would not give us a refund now I am stuck with a vacation i can t take because of this pandemic and I ended up having to give my friends all back their money since the owner nor this company would refund me any money I will never book a vacation through them please beware of this company SHAME ON THEM AND THE OWNERS

BEWARE

BEWARE Had a horrible experience with them I think I aged 10 years planning a holiday Ended up in debt they are dangerous BEWARE

DO NOT BOOK WITH THESE PEOPLE

This place is horrible I repeat horrible I have never experienced such horrific customer service in my life You would think them being a luxury travel agency customer service would be above exceptional but no it is the exact opposite In addition to poor customer service they are giving me an issue about receiving a refund for a trip to a resort that will not be open during my requested dates of travel These people have not been in contact with the host at all so they do not know what the status is of the host or the area because this host is in the Caribbean I had to be the one constantly reaching out to the host in regards to them being open and seeking a refund which they have no problem doing However with all of that luxury retreats still wants to give me a problem when it does not have to be that way This has left me traumatized and moving forward I will not use a third party I will book directly Lesson learned hopefully those of you reading this will learn from me and will be able to dodge this one

Untrustworthy scam

I have been dealing with a Deanna Walton We were trying to book a house in Portsea Australia for 20 000 a week We had very basic queries which Deanne kept saying she would follow up with the host She hasn t I believe they are based in the U S no website Go direct or through a reputable business This was an utter scam

Avoid these people Crooks

We booked a trip to Italy in June 2020 We were unable to travel due to COVID We did not cancel the trip the trip was cancelled by the airlines and then travel restrictions were put in place by the Italian government so that we were not allowed to visit Luxury Retreats is only offering a 50 refund We are at risk of losing more than 10 000 on a trip that we did not cancel ourselves Luxury Retreats is offering no protection to us as consumers The United States remains on the list of countries who may not travel to Europe COVID does not appear to be going anywhere anytime soon I certainly do not see us traveling to Italy in the near future especially since most of the travelers in our party our over 65 years of age The customer service from Luxury Retreats has not been good They have not advocated on our behalf and do not seem concerned that we are losing a huge sum of money

Shame on Luxury Retreats

Shame on Luxury Retreats We tried to cancel due to COVID and they will not refund any money The cancellation policy of their parent company AIRBNB requires a full refund They are not honoring it The home we were supposed to rent is on an island that is not allowing people to get onto the island They can not provide the service and will not refund the money Do not book anything with them

One price and another depending on the time the request is made

I work for a concierge service requested a quote for a chalet Announced by mail 33K week On their website 28K Called the guy Told me they made a mistake but would accept this price as the mistake was theirs Then added but there is a little problem saturday the chalet is not available That was clearly a way of saying no by saying yes Sounded not trustable to me this way to proceed regarding the rental amounts of the services proposed on their website Be careful

Terrible Experience

Beware of booking anything through LR right now I tried to cancel a trip due to COVID concerns and they won t cancel or refund the trip It s not their policy It took me reaching out to multiple people on LinkedIn and Twitter to finally get someone on the phone The manager was pretty rude and raised her voice with me multiple times She wasn t looking for solutions to help me cancel She continued to tell me sorry we can t cancel or refund your trip You think you re working with a luxury brand but there was little effort to help me resolve this situation Pretty pathetic experience all the way around Hopefully they can figure out solutions during this weird time

Highwoods at Shock Hill Breckenridge CO

We had rented a property in Breckenridge CO through Airbnb parent company that used Luxury Retreats within their site for a Spring Break ski trip in March 25th 2020 Due to the COVID-19 pandemic we could not fly all ski resorts in CO were ordered to shut down by the governor and Summit County where the property is located had shut down all short term lodging indefinitely We would not have been able to stay even if we managed to make it there Yet Luxury Retreats would not provide us with a full refund We spent over a week emailing back and forth to no avail Changed their cancellations and refund policies on us several times in those emails even telling us that it was the host s decision not to refund Finally we were able to get a refund through Airbnb directly Avoid them