Madewell Reviews

bad customer service order did not arrive

I ve ordered from madewell twice Being in Singapore the first order came in about two weeks which was fine But the second has taken up to three weeks and it still has not arrived the customer service is dreadful They have taken a really long time to reply me and they are generally pretty unresponsive Will not buy from them again

I ordered a dress and received a

I ordered a dress and received a sweater When I called to report the mistake they immediately emailed me a return label which I used to return the sweater to them I assumed they would send me the dress Nope They waited three weeks to issue a refund and never sent the dress I called again and was told I should have opened a new order That didn t work either as the size I wanted was no longer available I assumed they would make their mistake right but no such luck

Don t shop here

They made fraudulent charges with my credit card Do not shop here Thankfully I was able to call the company after looking them up online and had it cancelled I was told by J crew the purchase came from a company they sell clothing to It clearly stated MADEWELL LYNCHBU on my card statement as a pending charge J Crew cancelled their order quickly

Their online return policy and customer service are garbage

Their online return policy is garbage and so is their customer service You have 30 days - which includes from the day it was shipped to the day the receive the package back So if it takes 6 days to get to you and 8 for then to get it back that leaves you 14 days to send back your package Any big retailer offers at least THIRTY DAYS especially given the shipping delays thanks to Covid-19 For reference I sent my package back 10 25 and they supposedly didn t receive it until 11 2 8 days later I contacted them about this and they refused to refund my original payment method and sent me an e-gift card which I have no interest in using Plus their jeans and tops are ugly not flattering and made my 130 pound frame look frumpy and fat I ll never give them another dollar

Rip off don t shop here

Had a defective pair of jeans that I tried to return after 30 days as the fabric started ripping after only a few wears at no fault of my own After a couple back and forths and condescending representatives they finally gave me store credit The pair I originally had was discontinued so I needed to try on more pairs and don t live near a Madewell store Ordered 3 pairs kept the pair I liked the most and returned the other 2 Instead of using the store credit on the pair I kept they gave me it back to me before issuing a refund essentially making me pay for a new pair of 140 jeans and sticking me with store credit from the original defective jeans Sucks because I don t want to have to pay more on their trash quality overpriced merchandise Total rip off and no help from customer service

They even left the locked store sensor on Ugghh

I ordered an expensive purse bag for a Christmas gift and didn t receive it until 15 days later then the bag still had the locked store sensor flashing inside of it Customer service was no help in removing the sensor they asked me to return it even though there was now no time as it was a Christmas gift The purse came poorly packaged--no protection at all just thrown in a cheap plastic shipping bag with no cushioning

I am currently disputing a charge

I am currently disputing a charge Madewell is stating they didn t receive my return within the 30-day period and that is incorrect as I returned it via USPS ugh one week after receiving They want to issue an e-gift card and I have never had a business not issue a credit for a return Wow Won t order from them again

I ordered a Christmas gift on

I ordered a Christmas gift on 12 05 2023 On 12 16 after receiving part of the order I noticed the status of the item I was waiting for was cancelled I NEVER received an email stating that it was cancelled When I called I was informed that they no longer had the item and could not send it UNFORTUNATE I will NEVER purchase from them again