Agjeans Reviews

Return policy is horrible

Return policy is horrible My order number is not recognized No one answers the phone No one answers the chat on line either Horrible Will never buy from them online again and I like their jeans but this is crazy

AG Jeans treats online customers badly

I ordered 3 pair of jeans from AG online Two pair came which I almost immediately returned One pair never came When called AG customer service stated that the jeans were out of stock and I was not charged Wrong a paypal and posted not pending Amex charge for 3 pair of jeans disproved that statement Then they did not communicate with me about or issue a refund for the two pair of returned jeans Customer service was very snippy and kept telling me that I was not charged for the missing pair I have provided the invoice and UPS return confirmation to Amex who will dispute the 622 37 charge for all 3 pair of jeans with AG This is the worst customer service of any online store that I have ever purchased from Generally online merchants are friendly and efficient AG is not Avoid buying from them

I ve had a few pairs of the colored

I ve had a few pairs of the colored jeans and while they fit great the quality is terrible In two pairs holes formed where the pockets attach on the butt If it s not within 8 months too bad I ve never had any piece of clothing wear out like this Will never spend money on them again Plenty of other options and they will be gone soon enough with their horrible policies

Do Not Order Online as you are not able

Do Not Order Online as you are not able to return for any reason This is not made clear on their website and only when you find you need to return the item do you find out this is not possible How is this legal This is the problem with ordering fro the US and not a euro country who have much stricter consumer protection legislation Unfortunately it appears no such thing in the US This is appalling and shocking policy for a big brand like AG In my view it amounts to miss selling The retail sector may be struggling but this does not excuse this sort of behaviour I am really angry as these jeans cost so much and when they don t fit and you want to return them it s literally burned money I am writing this to help stop others falling in the same bear pitt

Poor customer service

Poor customer service They do not honour sales for Canadian customers or any international buyers Their customer service phone number does not work if you are calling outside of the USA Therefore you cannot contact them in anyway their email responses are BOT reply s and they offer no meaningful assistance whatsoever This company is an absolute disgrace

I will never order from them again

I will never order from them again Horrible customer return policy Horrible customer service It s a 14 day return policy from date of order not from date you receive the item No one has this short of a return policy Their sizing is not uniform As much as i like their jeans there are other brands I can buy that do not have such horrible customer service and return policies

Buyer beware

I have had several pair of AG jeans and have liked them alot--good quality good fit I just received a pair on sale that I got online Alexxis Slim high rise I held them up turned them around and at the back of the knees the jeans are heavily creased--I counted 10-11 creases on both knees Such a far cry from the image projected from their glossy models wearing the jeans I just now read other reviews too many about poor customer service on returns My conclusion Buyer beware Your new jeans on sale may in fact be used Another tip to AG Jeans Your poor customer service will one day come back to bite you

Terrible customer service

Terrible customer service Love the jeans but they refuse to speak on the phone when there is an issue They also continue to send the same message referring to the return policy when they did not address what the issue was in the first place They do not seem to care