Maisonette Reviews

Easy ordering

I am 87 so not that computer savy Found this very easy when ordering a dolls be for my great granddaughter Did not see discount for 1 st time buyer Sent separate note you were so kind to Immediately take off the 10 which you didn t have to do as it was my fault Thanks for you wonderful serviceAnd I will certainly continue doing business with you Thanks againMaralyn Klibansky

The young lady who I spoke to on the

The young lady who I spoke to on the phone was extremely courteous and helpful She very quickly sent me an email so that I could track my package and updated my account I would never be hesitant about using Maisonette in the future

I had placed an order for 3 things for

I had placed an order for 3 things for my grandson The packages were delivered to the wrong address and it was not clear where the mistake was although the zipcode was correct I may have put in the wrong street address I told Maisonette about this problem and they were extremely helpful about tracking the package and communicating with me about the issues The package was never found but they replaced all the pieces at no change I am very impressed I sent them a photo of my grandson happily playing with his new crocodile

Christmas pajamas

I purchased some Christmas pajamas for my grand daughter They arrived and they were great except I needed a larger size I called customer service to help facilitate a return authorization and packing slip so I could return them for a larger size The customer service rep was so helpful When I get the correct size I know my granddaughter will love them

I ve had such a great experience with Maisonette s Customer Service Team

I ve had such a great experience with Maisonette especially their customer service team who was so quick to answer my phone didn t have to wait on hold with little kids running around I had an issue using 2 promo codes and they were extremely helpful and quick in placing my order for me- they were able to see what was in my cart by just using my email address I didn t have to repeat all of the items in my order to create a new one which was so seamless It was extremely quick and painless and so happy I called Thank you Maisonette I ll be back

Amazing and attentive customer service

Customer service provided catered attention to my needs They kept me updated on every step of the query It was a very pleasant and informative encounter

Excellent customer service

Excellent customer service Nadine answered all my questions in a prompt manner and was very professional My questions were solved in a timely and professional manner

Most wonderful company

The company is eager to serve and share the greatest children s products that no other store does Excellent service and gracious products make ordering quick and fun and wonderful